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“Flourescent Lighting, Dreadful Internet, Filty Carpets” 2 of 5 bubbles
Review of BEST WESTERN PLUS The Travel Inn Hotel

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BEST WESTERN PLUS The Travel Inn Hotel
Ranked #112 of 157 Hotels in Melbourne
Swanton, Vermont
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Flourescent Lighting, Dreadful Internet, Filty Carpets”
2 of 5 bubbles Reviewed December 6, 2013 credit card Amex Card Member Review

If you like florescent room lighting and filthy carpeting, this is the hotel for you. Walking on the carpet in socks left black residue on the socks. The internet is without doubt the worst I have experienced anywhere in the world. It is expensive and is frequently either exceedingly slow or down altogether. Worse, for a couple who travel with laptops, iPads and iPhones, it allows for only one device to be connected at a time and the process to change devices is especially onerous. Calls to the internet support 800 number and emails to their website were not answered. Avoid the restaurant at all costs. On the plus side, the hotel is situated in a great neighborhood for restaurants and walking. It is especially convenient to the University of Melbourne. Despite the hotel’s problems, the staff, from the front desk to housekeeping, is to be commended for their cheerful attitude, pleasant demeanor and their genuine willingness to help in any way they could.

Stayed October 2013, traveled on business
Helpful?
2 Thank Randy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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290 reviews from our community

Traveler rating
    48
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    81
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Swedish first
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English first
uk
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed November 30, 2013

Stayed here for 3 nights on a Travelsphere package holiday.Facilities include swimming pool, tea/coffee ,fridge,personal safe,fridge.Nice room not massive but adequate .close to free Melbourne tram link.Most attractions are within walking distance or the transport is easily available.,positioned in the middle of little Italy.
The staff are helpful when required and will help you ,however they do appear to be a bit a aloof

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Redfox56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed November 23, 2013

Walked in and the two male receptionists didn't even really acknowledge our arrival or even look at us much, not much eye contact at all. Told them our name and one of them proceeded to process our reservation but did not know which one until one of them handed us a form to complete. Not a smile to be seen. Just going through the motions I guess of booking in the 30th couple for the day. But the rooms are modern, nice and clean and the rates are good. Nice pool area. Conveniently located to Lygon St restaurants, Melbourne Museum, Royal Exhibition Building and IMAX Theatre. Parking good. Besides the reception service we will stay again.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank petama20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wakefield, United Kingdom
Level Contributor
125 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed November 3, 2013

Our party stayed here for 3 nights at the end of an Australian tour. The hotel itself is very nice, in a handy location for nearby restaurants and 15 minutes' walk from the famous Victoria Street Market. The stop for the City Shuttle bus is just around the corner on Lygon Street. We found the staff to be very friendly and helpful. The breakfast each morning was very good. One day a lady was struggling with a young son and a baby. The lady in charge offered to look after the baby (which she did, brilliantly) to give the beleagured mother the chance to eat her breakfast. My wife and I thought that this was wonderful, and it summed up the friendliness of the staff. The room was not the largest in the world, but was perfectly fine for our needs. The bed was very comfortable, and we slept very well.

  • Stayed October 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Waketrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maleny, Australia
Level Contributor
76 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed October 27, 2013

Recently booked two rooms when we came to Melbourne for a family wedding. Very handy location for Lygon Street and a leisurely 20 minute walk to the the city. Free under cover parking was a bonus. Rooms were smallish but clean and comfortable. We were in ground floor rooms facing the pool which were nice and quiet as the weather was cold but might be noisier in summer. The breakfast buffet (not included) was OK and service at breakfast by an older lady was excellent - very friendly and efficient.

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank aussietraveller0958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albury
Level Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed October 8, 2013

Went down for a weekend and hadn't stayed in this part of town before as I thought it'd be too far out of the way. It was an ideal location for Lygon street food, not far from the Princess Theatre, parks and Museums and if you felt like a good walk it was only 20 minutes into the city. The Hotel itself was very clean, good staff, soft bed and pillows and well managed. The Room we had was a little small, with just your basics like bar fridge, coffee making etc,but it's all that was needed. I would suggest to any one staying here is to avoid the room(s) near the elevator shaft, though it wasn't that noisy and I get up early anyway, some may find it distracting if they go to bed early or they're a late sleeper. Other than that I would stay again

Room Tip: Not that it worried me, but Room 1 was on the lower floor next to reception and the elevator
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michael O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed September 27, 2013

Booked a room for three nights over Grand Final weekend. We drove over from Perth for the big game. This hotel is in an excellent location in Carlton and a three second walk to the famous Lygon Street restaurants.
Quick and efficient check in at 4 in the morning. Undercroft parking was excellent and included in room rate. The room itself was OK. If anything, the bathroom was poorly designed and very small. The use of space was amateurish. Our room faced onto Drummond Street. Quite noisy from the road. You can hear all the road noise as well as people talking loudly on the street. Double glazing would easily fix the problem.
Wi-Fi? Not free. It should be. How much does it really cost to provide internet access?
After a night out in Lygon Street, I thought a night cap at the hotel's bar would be a good idea.....if only there was someone there to offer the service.
Over-all a good stay. Would I stay again? Absolutely.

Room Tip: Get a room out back. Quieter The noise from Drummond Street is loud to front facing rooms.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ace1WA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS The Travel Inn Hotel

Property: BEST WESTERN PLUS The Travel Inn Hotel
Address: Cnr Grattan & Drummond St | Carlton, Melbourne, Victoria 3053, Australia
Location: Australia > Victoria > Melbourne > Lygon Street
Amenities:
Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#96 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PLUS The Travel Inn Hotel 4*
Number of rooms: 100
Official Description (provided by the hotel):
BEST WESTERN Travel Inn Melbourne is a boutique hotel accommodation in Carlton, situated close to the Melbourne CBD with only a short stroll to some of Melbourne's famous attractions. ... more   less 
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Also Known As:
Best Western Plus The Travel Hotel Melbourne
Best Western Melbourne

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