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“Great Girls Weekend”

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Best Western Plus Travel Inn Hotel
Ranked #92 of 161 Hotels in Melbourne
Reviewed July 27, 2012

Great location, clean, modern interconnecting rooms.
Only negative was not enough onsite parking, we only got a park when one of the hotel employess left, which we think is wrong that employees take up the car spaces for those "paying" guests. It was suggested to us by one of the receptionists that we could park in a nearby parking facility @ our expense!

Room Tip: Rear of the property is better for not hearing street noise.
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  • Stayed: July 2012, traveled with friends
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Thank 1986couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arran F, Front Office Manager at Best Western Plus Travel Inn Hotel, responded to this reviewResponded August 22, 2012

Thank you for poviding feedback regarding your recent stay at our property.

Your comments are much appreciated and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 0393477922.

Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand.


Sincerely,

Arran Fraser
front office manager
BEST WESTERN PLUS Travel Inn Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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352 - 358 of 410 reviews

Reviewed July 26, 2012

Great service, great area, close to Lygon st and Shopping in CBD. Breakfast was great and so were the staff. very welcoming. Rooms were good value for money.
Would definitely stay again. Staff always willing to help. Car parking underneath at no extra cost was a godsend. Drove straight in no hassle.

  • Stayed: July 2012, traveled as a couple
    • Value
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Thank Tania O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arran F, Front Office Manager at Best Western Plus Travel Inn Hotel, responded to this reviewResponded August 22, 2012

Thank you for poviding feedback regarding your recent stay at our property.

Your comments are much appreciated and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 0393477922.

Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand.


Sincerely,

Arran Fraser
front office manager
BEST WESTERN PLUS Travel Inn Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2012

Great location, handy to Melbourne university, to Lygon Street, Melbourne Museum!

Very Clean and tidy, more important --- very quiet place that makes you have a good sleep at night.

Very friendly customer service at front desk.

Free parking at a secure place.

  • Stayed: June 2012, traveled with family
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1  Thank Sharon X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arran F, Front Office Manager at Best Western Plus Travel Inn Hotel, responded to this reviewResponded August 22, 2012

Thank you for poviding feedback regarding your recent stay at our property.

Your comments are much appreciated and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 0393477922.

Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand.


Sincerely,

Arran Fraser
front office manager
BEST WESTERN PLUS Travel Inn Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2012

I have stayed at this hotel when visiting my daughter at Melbourne University. Although not very plush, it's clean, has everything I need and the best part is that it is a great location. Only 1 min walk to Lygon St with plenty cafes, and about 5 min walk to the University. A casual walk will get you into the City in about 20 mins and it's close to Exhibition Hall and the Museum, and after that Brunswick & Gertrude Streets. Easy!

Room Tip: Ask for a room that does not overlook the pool if you want to have a lie in!
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  • Stayed: July 2012, traveled solo
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Thank FlockulaCarrot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arran F, Public Relations Manager at Best Western Plus Travel Inn Hotel, responded to this reviewResponded July 23, 2012

Thank you very much for your positive feedback. We are most pleased that you enjoyed your stay with. We hope that if you find your self in Melbourne again that you will visit us again. Please give us a call or send us an email when planning your next trip to Melbourne and we will be happy to offer you the best available price or deal.

Many Thanks,
Kali Baravi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2012

Great value! A special deal including carparking and full cooked breakfast with a room for 3, 1 Queen and 1 Single($185) was perfect for our little clan. The rooms are very space conscious, but comfortable and well appointed. We could have asked for an upgrade for minimal extra cost, however we were out most of the time. Everything was spotlessly clean. The beds were comfortable and fitted with good quality linen and the cooked breakfast was made to order - fresh, generous and tasty. The carpark was a bit challenging for a large 4WD and getting out took many manoeuvres, however we would be most happy to return. Great location, friendly staff and great value!

  • Stayed: July 2012, traveled with family
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Thank Darcy45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arran F, Public Relations Manager at Best Western Plus Travel Inn Hotel, responded to this reviewResponded July 23, 2012

Firstly let me say thank your for your positve feedback. We try our best to always pffer the best service and value for money and we are most pleased that you enjoyed your stay with us. Please if you are planning a trip to Melbourne keep us in mind and we hope to see you again soon. Give us a call or shoot us off an email for the best prices and special deals.

Many Thanks,
Kali Baravi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2012

My husband and i stayed for one night on fri 13th July after booking on expedia and was given to believe we got a super doper deal of $126 was unsure if parking was included so called in the Hotel to check, firstly was told we didn't have a booking, secondly was told had to pay an extra $15 for the parking, so in order to save money rode our scooter in. When we checked in at 2pm was told yes we can use the car park, told them we called first the staff member said we don't have to pay it was included, which was not of benefit to us as we were told a complete different story. On top of that was given a room that was still not cleaned as yet, so they gave us another room facing the side overlooking the car park and rubbish bins,with no view. When we went out in the evening for dinner and returned to our room the card didn't open the door, went to reception and overheard the staff say that they gave the room to another person and then realised they had to re program the card for us to enter our room. What a mess, we were not happy that someone entered our room to see it was already occupied. Not happy left rather upset and disappointed, will not be returning do to incompetence staff and service and the bad deal offered by expedia.

Room Tip: Dont go to the rooms on second floor on the low 200 numbers as it faces the back of very noisy rente...
See more room tips
  • Stayed: July 2012, traveled as a couple
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1  Thank TarniaZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arran F, Public Relations Manager at Best Western Plus Travel Inn Hotel, responded to this reviewResponded July 23, 2012

I am very sorry that your stay with us did not exceed your expectations or was not as pleasant as you would have liked or what we endeavour to provide. I am sorry with the confusion on your booking but as explained it was a fault more so through the booking agent rather than the hotel staff. We hope that you would give us another chance if ever in Carlton again as we would very much like to try and redeem ourselves.
Many Thanks,
Kali Baravi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2012

We stayed here at short notice and got a top deal at 155 per night for two including parking and breakfast. It was school holidays as well so expected crowds, however apart from a tour group whom they kept on the bottom level it was super quiet. There is a pool in the centre of the complex that I imagine could be noisy in the warmer months. We will defiantly be staying at this place next time.

  • Stayed: July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
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Thank BestValueDeals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arran F, Front Office Manager at Best Western Plus Travel Inn Hotel, responded to this reviewResponded August 22, 2012

Thank you for poviding feedback regarding your recent stay at our property.

Your comments are much appreciated and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 0393477922.

Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand.


Sincerely,

Arran Fraser
front office manager
BEST WESTERN PLUS Travel Inn Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Travel Inn Hotel

Address: 225 Drummond Street, Carlton | Cnr Grattan And Drummond Streets, Melbourne, Victoria 3053, Australia (Formerly BEST WESTERN PLUS The Travel Inn Hotel)
Location: Australia > Victoria > Melbourne > Lygon Street
Amenities:
Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#84 Luxury Hotel in Melbourne
Price Range: $102 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus Travel Inn Hotel 4*
Number of rooms: 100
Official Description (provided by the hotel):
BEST WESTERN Travel Inn Melbourne is a boutique hotel accommodation in Carlton, situated close to the Melbourne CBD with only a short stroll to some of Melbourne's famous attractions including Melbourne Museum, Royal Exhibition Buildings, Imax, University of Melbourne, Royal Melbourne Hospital to name a few. We welcome our guests to take advantage of our location while enjoying our well-appointed rooms and services. Our hotel restaurant and bar is a relaxing area where guests can reflect and enjoy our seasonal menu with a refreshing beverage. We have easy access to trams, buses, trains and major highways, hotel car parking available if required. ... more   less 
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Also Known As:
Best Western Plus The Travel Hotel Melbourne
Best Western Melbourne

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