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“TERRY B”

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Quality Hotel Downtowner on Lygon
Ranked #66 of 160 Hotels in Melbourne
Certificate of Excellence
GreenLeadersGold level
Reviewed May 26, 2014

Had a great time in Melbourne with social club.The people at the downtowner could not be more helpful throughout our whole process from booking over the phone to check in and departure have stayed there with groups before and never had a bad experience. the staff were always smiling and polite thanks again see you about Melbourne cup time.

  • Stayed: May 2014, traveled with friends
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1  Thank Terry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this reviewResponded June 26, 2014

Dear Terry B,

Thanks so much for your feedback on our team- we really aspire to delivering a hospitality experience above all else.

We look forward to seeing you a Melbourne Cup.

Kind regards

Kevin Birchall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (784)
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492 - 498 of 784 reviews

Reviewed May 25, 2014

I stayed 4 nights and was very happy with my choice of hotel. My King room was clean, secure, comfortable and quiet (except for the bar fridge in the ensuite which ran all night irrespective of the thermostat setting). The very best feature was the beautiful deep bath which I soaked in each night to warm up after exploring in Melbourne's cold wind and rain. The staff were friendly and helpful and there were all of Lygon St's restaurants to choose from for dinner. I would certainly stay here again.

Room Tip: My room was quiet even on weekend nights - on the top floor at the back (away from Lygon St)
  • Stayed: May 2014, traveled solo
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Thank Jan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this reviewResponded June 26, 2014

Dear Jan W,

I really appreciate your feedback and that you found my team were always friendly and helpful.

I hope that on your next trip you take advantage of our on site restaurant for dinner- it is even closer and more convenient than walking out in Melbourne's cold wind and rain ;-)

Kind regards

Kevin Birchall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2014

I needed a bigger room to accommodate my family so paid an extra $ $147 a night to up grade to a 2 bedroom (deluxe apartment?) We were given room 334 on entering there was a noise like being in an aeroplane , constant and never ceasing until well after 10.30pm. Found out it was the AC duct / compressor positioned above our room! Smart move by someone not intending to stay here! I did complain the first night and was given a complimentary breakfast. No mention of moving us? Will not stay here again . Overpriced and run by incompetent people .

Room Tip: Don't stay in room 334
  • Stayed: May 2014, traveled with family
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Thank Debra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this reviewResponded June 26, 2014

Dear Debra S,

I am so sorry for the poor experience you had in hotel, and that your concerns were not dealt with effectively.

if you are able to contact me directly I would love to be able to help you resolve these points and hopefully change your opinion of us.

Kind regards

Kevin Birchall
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 19, 2014

Great location close to all major attractions and shopping. Rooms very clean and comfortable with reasonable rates. Helpful staff. Have stayed here previously and will stay here again when next in Melbourne. Highly recommended.

  • Stayed: May 2014, traveled as a couple
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Thank Eileen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this reviewResponded June 26, 2014

Dear Eileen C,

Thanks so much for the 100% score- I am really pleased to read that we tick all the boxes for a good stay and you find us well located for shopping and many of Melbourne's famous land marks.

We look forward to your next visit.

Kind regards

Kevin Birchall
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 19, 2014

A great location close to theatres, restaurants and shopping. Rooms very clean and comfortable and staff very courteous and helpful. Good facilities and reasonable rates. Have stayed there many times and would recommend it.

Stayed: May 2014, traveled with family
Thank Deborah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this reviewResponded May 19, 2014

Dear Deborah J,

Thanks for the feedback on our team and it is good to know you find us well priced.

Please come and stay again soon.

Kind regards

Kevin Birchall
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2014

It is an older motel but nice, clean affordable accomodation and centrally located to CBD. We have stayed there many times and have never failed to be impressed. Little tip ask for the quieter rooms at the back

Room Tip: Ask for quieter rooms at the back
  • Stayed: May 2014, traveled as a couple
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Thank 255061Steve007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this reviewResponded May 19, 2014

Dear 255061Steve007,

Thanks so much for feedback. I especially enjoy reading comments from our regular guests as you have such good perspective on improvements and suggestions for further improvement to where you enjoy staying.

I see from your previous stays we are usually rated 4, and on this occasion was able to surpass that with a perfect score. I enjoyed sharing this with my team at our morning briefing today.

Many thanks, and we will aspire to deliver service worthy of a 6/5 ranking on your next visit!!

Kind regards

Kevin Birchall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2014

Very friendly and very helpful staff,very clean comfortable room.Very central to cafés, restaurants,walk or catch a tram to the city..museum just around the corner which was the great highlight for my daughter..Will definitely stay here again when next in Melb...

  • Stayed: May 2014, traveled with family
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Thank Tans68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this reviewResponded May 19, 2014

Dear Tans68,

Thanks for the review and the perfect score.

Please come and stay with us again soon.

Kind regards

Kevin Birchall
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Hotel Downtowner on Lygon

Address: 66 Lygon St | corner of Lygon Street and Queensberry Street, Carlton, Melbourne, Victoria 3053, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Melbourne
#13 Spa Hotel in Melbourne
#34 Business Hotel in Melbourne
#38 Family Hotel in Melbourne
#56 Romantic Hotel in Melbourne
#62 Luxury Hotel in Melbourne
Price Range: $244 - $285 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quality Hotel Downtowner on Lygon 4*
Number of rooms: 98
Official Description (provided by the hotel):
Whether you're planning a weekend getaway, business trip or corporate event, your family, friends, guests and colleagues will be impressed with your choice of Downtowner on Lygon - Melbourne's reputable, premier midscale hotel, brilliantly located bordering cosmopolitan Carlton and the buzzing CBD.With five room sizes, exclusive packages, restaurant and cocktail lounge and a choice of on-site event facilities, The Downtowner on Lygon helps you tailor your perfect stay in Melbourne. Just read what our guests have to say. ... more   less 
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Also Known As:
Quality Inn Melbourne
Quality Hotel Melbourne

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