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“Convenient location and good service” 4 of 5 stars
Review of Quality Hotel Downtowner on Lygon

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Quality Hotel Downtowner on Lygon
Ranked #63 of 156 Hotels in Melbourne
Certificate of Excellence
GreenLeadersGold level
Christchurch, New Zealand
Level Contributor
5 reviews
“Convenient location and good service”
4 of 5 stars Reviewed December 2, 2012

Excellent location near CBD and wonderful restaurants. Good facilities and good service. Breakfasts in the dinning room was very good. The room was spacious and well designed, although it is a pity that people walk right past the window and so you need to keep the blinds down. The broadband was expensive.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Graeme N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, December 11, 2012
Dear Graeme N,

Thank you for your comments on our hotel and team. I am pleased you enjoyed our buffet breakfast, and hope that you took up special offer of 33% off for prebooking.

I agree with your point about our WiFi, which whilst has good bandwidth and strong signal is charged by a 3rd party provider- I am looking at options at reducing the cost this with our current supplier.

We do however offer complimentary broadband access in our executive rooms which is unlimited, so please ask my team for an upgrade to one of these rooms.

Kind regards

Kevin Birchall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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630 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (221)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Colac, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 2, 2012

Room was clean ..bed fantastic..was ofered up grade for breakfast for $20.00 for the two of us..
when we went to eat...there was pretty much NO food left @ 9.00am. a couple of peices for dry bacon..and scramble eggs othe than ceral ect..all other hot food on the smoragboard was empty..numerouse others walked out....Not even Coffee we were told we would have to wait 10min for a coffee ..(the coffee in room was bitter and not drinkable)..when l went to pay on check out we were charged $20.00 EACH for a breakfast ...grr we then went else where to have some coffee and food. :( l would stay again for the comfort and quietness but not for breakfast..

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Donna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, Manager at Quality Hotel Downtowner on Lygon, responded to this review, December 4, 2012
Dear Donna,

Good afternoon.
Thank you for choosing to stay at The Downtowner on Lygon Hotel whilst in Melbourne.
It was our pleasure to host you however, we are disappointed to hear about your breakfast experience and that the quality of the food was far from our usual high standard.

Our hot buffet breakfast is $30.00 per person however we have a special offer if pre-booked at $20.00 per person, on a Sunday morning service is from 7am-10.00am. I apologize that this was not clearly explained to you.

On you next stay at The Downtowner on Lygon Hotel, I would like to offer two hot breakfasts in the hotel restaurant complimentary and also a complimentary room upgrade, subject to availability. Please contact me directly when you wish to make a reservation.
If I can be of any other assistance, please do not hesitate to contact me.
Warm regards,
Lynne Chepanidis
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geelong, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 27, 2012

We have stayed at this motel/hotel on many occasions, approx 8. We book the same time every year as we go on a shopping trip at the outlets in Melbourne. The motel allow us to park our cars when we get there 1st thing in the morning, as we come from the country, and then book in when we get back from our shopping. It is a short stroll, hop skip jump, to Lygon st great food restaurants. And Vic market is just down the road, not far at all. The staff are friendly and polite and are more than willing to help us out if needed. We dont fird it noisy either but we arent there for relaxation or peaceful rest. The bed is a little hard, only bad comment really, Great pricing as well. Laurene.

Room Tip: We have always had the family room, so cant comment on any other rooms or positions. If you have alo...
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Laurene E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, December 11, 2012
Dear Laurene E,

I am really pleased to see you have stayed with us on number of occasions and enjoy doing so.

We look forward to seeing you on your next shopping trip to Melbourne, but hope it will be before Christmas next year...Melbourne is a great place to shop for friends and family birthdays throughout the year too!

Thank you for your review.

Kind regards

Kevin Birchall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed November 20, 2012

Nice clean hotel in a great location with helpful staff. Only downfall is that the rooms are accessed via a walkway which is not enclosed, so you can sometimes hear road traffic noise/ road works!, hence not the 5 star rating!

However apart from this the hotel cannot be faulted.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, December 11, 2012
Dear Paul B,

Thank you for review, and I appreciate your comment regarding the balcony; whilst this does allow for each room to have a fresh air landing outside their room, I agree that noise would be an issue from Lygon street.

Kind regards

Kevin Birchall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colac, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 18, 2012

Staff all very friendly and helpful, made me feel welcome.Walking distance to shops and restaurants, public transport. The room had enough room for us, Bathroom very spacious. Had a nice stay the only thing to complain about was the bed was a bit hard, and the wi fi is expensive at $13.00 for 2 hours but this is unlimited downloads.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank livingangel911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, November 19, 2012
Dear livingangel911,

Thank you for your review and I appreciate your comments about our team.

Kind regards

Kevin Birchall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
85 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed November 14, 2012

Like other reviewers we have stayed at the Downtowner regularly over the years. The rooms, including the bathrooms, are relatively spacious, and are always very well maintained and presented. The service of reception and other staff is consistently high standard - professional, courteous and friendly.

The hotel is very conveniently located to trams, city shopping and sights and, of course, to the Lygon Street dining precinct.

Room prices are quite reasonable making a two or three day stay pretty good value for money.

All we need is free wi-fi.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Littlescapes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, November 19, 2012
Dear Littlescapes,

As one of our regulars I am always pleased to see what you enjoy about our hotel especially if it demonstrates consistency in service.

Our Wi-fi is something we are trying to remedy as it is currently provided by a 3rd party, and we are looking at ways of addressing the cost for our clients...watch this space.

Kind regards

Kevin Birchall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 14, 2012

The best part about this place is the convenient location with lots of great restaurants right on the doorstep. Only 5 minutes walk to the free city circle tram, and 15 - 20 minutes walk to the centre of town.

The bed was really comfortable, and we had a spa which was small but good. The room was on the street side, but because the bathroom is between the bedroom and the street we didn't notice much noise. The Wifi is a bit expensive, but that seems to be typical of most places these days.

Tip - if you want to get free parking, book through the hotel's own website.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Decolish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, November 19, 2012
Dear Decolish,

Thank you for feedback, and I am pleased you found our location convenient.

Kind regards

Kevin Birchall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Hotel Downtowner on Lygon

Property: Quality Hotel Downtowner on Lygon
Address: 66 Lygon St | corner of Lygon Street and Queensbury Street, Melbourne, Victoria 3053, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Melbourne
#16 Spa Hotel in Melbourne
#34 Business Hotel in Melbourne
#38 Family Hotel in Melbourne
#55 Romantic Hotel in Melbourne
#60 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Quality Hotel Downtowner on Lygon 4*
Number of rooms: 98
Official Description (provided by the hotel):
Whether you're planning a weekend getaway, business trip or corporate event, your family, friends, guests and colleagues will be impressed with your choice of Downtowner on Lygon - Melbourne's reputable, premier midscale hotel, brilliantly located bordering cosmopolitan Carlton and the buzzing CBD.With five room sizes, exclusive packages, restaurant and cocktail lounge and a choice of on-site event facilities, The Downtowner on Lygon helps you tailor your perfect stay in Melbourne. Just read what our guests have to say. ... more   less 
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Also Known As:
Quality Inn Melbourne
Quality Hotel Melbourne

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