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All reviews yarra river great location lobby bar a river view room across the bridge exhibition centre tram stop south wharf business hotel business trip valet parking bit dated short walk concierge staff spencer street free tram southern cross station
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Reviewed 4 weeks ago

Please don't eat here the food was very poor and not to any standard. We had a mix of 3 meals and all were disgusting. It was cold, dry, burnt and tasted like a microwave meal. Staff were very nice and friendly and tried to accomadate.

Date of stay: January 2020
Trip type: Traveled with family
1  Thank JodyandBob17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
preston m, Manager at Crowne Plaza Melbourne, responded to this reviewResponded 4 weeks ago

Dear Jody and Bob,

Thank you for taking the time to review your stay with us. We are disappointed to read this happened during your stay and apologise for the experience you encountered when dining with us. We strive hard to make sure every guest has a great experience while staying with us so your feedback will be promptly passed onto the department manager.

Once again, thank you for taking the time to provide your feedback.

We do hope to see you again to improve upon the nature of your experience.

Kind Regards,
Georgia Guerinet
Marketing Executive



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

I stayed here with some family memvers who had had an amazing experience at this hotel in 2018 but I can't say our experience matched this. The reception staff were lovely and the rooms were quite nice, however the entire dining experience was despicable. First of all, we had each paid $30 a head per day for a full breakfast, however it was served cold on the rare occasion that the food was actually replenished. They seemed extremely limited on staff and all the guests were squashed into the tiny, makeshift breakfast room (and this did not improve after the 3 days). We decided to give the dinner menu a try as my family had also really enjoyed this last time, but instead we were served very poorly by a lady who took 15 minutes to take our order, 30 minutes to bring over 2 wines and a glass of water and another 40 minutes for the mediocre and lukewarm food to arrive (off the limited menu). I would understand if they were busy, however there were literally only half a dozen couples in the place. Furthermore, due to the renovations there were several spots in the dining room that were leaking with the rain, so we had water dripping around our table. Besides this, our stay wasn't bad but I wouldn't stay again or recommend this place.

Date of stay: January 2020
Trip type: Traveled with family
1  Thank isabellejc11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
preston m, Executive Assistant Manager at Crowne Plaza Melbourne, responded to this reviewResponded 4 weeks ago

Dear Isabelle,

Thank you for taking the time to review your stay with us. We regret to read this happened during your stay and apologise for the experience you encountered.

We appreciate your feedback on the temporary dining area and will pass the details onto management. Our renovations are progressing well and we hope to have our new facilities including the restaurant and cafe open to guests soon.

We do hope to welcome you back to our hotel once renovations are complete to improve on the nature of your stay.

Once again, thank you for your feedback.

Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2020 via mobile

Hotel is located in the a very good place with trams outside the front door. Some of the rooms have been renovated and presented nicely but cleaning staff let them down a bit of a few occasions. The restaurant offers definitely tasty food with fair selection but once again service needs a bit of polish. I tried a few different dishes and my table was left full off dishes with food on them until I requested for those to me removed. A bit disappointing.... otherwise it enjoyed my stay. Surely, once the complex’s renovation finalised it will present much better and hopefully staff will pick up their act.

Date of stay: December 2019
Trip type: Traveled with family
Thank MS0725
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrestonMiskelly, Manager at Crowne Plaza Melbourne, responded to this reviewResponded January 15, 2020

Dear MS0725,

Thank you for taking the time to leave a review.
At Crowne Plaza we do strive to make sure that all aspects of your stay are professional, clean and comfortable, we are sorry that we let you down in some areas.

Your feedback allows us to make the necessary changes and improvements as well as provide coaching to our teams. Please be assured I have passed on your feedback for continuous improvements, notably plenty for us to remedy and some of this is already in the process of being rectified.

We will open our new lobb, restaurants and bars in early February and we hope to have the opportunity to share the amazing new product once unveiled with you.

Once again, we appreciate you taking the time to provide your constructive thoughts to the hotel.

We hope to welcome you back to the hotel again in the future.

Warm Regards,
Preston Miskelly
Executive Assistant Manager

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Reviewed January 12, 2020 via mobile

Nice location with convenient walking access to the river walk with tons of restaurants. For casino lovers, there’s one right next door. Easy walking to the Lanes and Arcades in the CBD area with a lot of souvenir shops, high end shops, restaurants etc. Breakfast at the hotel was very pricey so we did not eat there but easy enough to find places close by. Rooms are small but well equipped.

Date of stay: January 2020
Trip type: Traveled with friends
Thank Roam6795508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrestonMiskelly, Manager at Crowne Plaza Melbourne, responded to this reviewResponded January 13, 2020

Dear Roam6795508,

Thank you for your lovely comment about the hotel's location. It is certainly convenient being located on the banks of the Yarra River, opposite Melbourne Convention and Exhibition Center and Crown Casino.

We look forward to welcoming you back to the hotel.

Kind Regards,

Preston Miskelly
Executive Assistant Manager

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Reviewed January 11, 2020 via mobile

The Crowne Plaza has everything you need in a hotel really. Clean rooms really friendly staff delicious breakfast. The renovations have no large impact on the overall stay other than no pool. BUT DONT WORRY! You can use the pool at the Intercontinental close by for free when you stay here. Just ask at the desk and they’ll even call you a cab. Ice water and apples in the lobby. Showers have heaps of space. Hairdryers in the bathrooms and microwaves in the room. NO FREEZERS. Beds are comfortable. Overall a lovely stay

Date of stay: January 2020
Thank snapeiscool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrestonMiskelly, Manager at Crowne Plaza Melbourne, responded to this reviewResponded January 13, 2020

Dear Snapeiscool,

Thank you for your review. At Crowne Plaza Melbourne, we strive to provide a pleasant and comfortable stay for all our guests and it is pleasing that we were able to facilitate a visit to our sister property InterContinental Melbourne for you to use the pool.

Thank you for your comments around our team's friendly and efficient service, will be sure to share this with them. I am glad to hear you found our newly renovated rooms to be comfortable as well as the shower to be an outstanding piece.

We look forward to opening our newly renovated lobby and restaurants and bars with you very soon and hope to welcome you back in the near future.


Kind Regards,

Preston Miskelly
Executive Assistant Manager

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