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“Great space, and views”

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Crowne Plaza Melbourne
Ranked #81 of 161 Hotels in Melbourne
Reviewed July 13, 2013

Beautiful rooms with fantastic bathrooms. In room dining almost restaurant quality. Really a splendid place to stay whether you are a gambler or not.

Bedding is great quality, with plenty of space to spread out the laptop and work stuff. One down side would be that there are no real cheap alternatives for F&B, everything is at a cost.

If you are planning on working in the building (AV), you will need to do the induction program online prior to commencing work.

Staff were friendly and very attentive, things like the pool, gym, and spa it is all top notch.

Stayed: April 2013, traveled on business
Thank Jason O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,075 - 1,081 of 1,536 reviews

Reviewed July 12, 2013

It's all about location in Melbourne and this hotels location is spot on! Right on the river in Melbourne opposite Crown Casino offering first class style and comfort.

The room was great - bed was amazingly comfortable and room was spacious, neat and clean. The bathroom was of decent size however I was disappointed with the shower. It was 1 of those shower in the bath set ups. They drive me nuts in hotels!

For a hotel in the city with traffic around 24-7 - I didn't notice any traffic noise what so ever! Big plus to this property!

Check in was easy and prompt as was check out. Staff were pleasant, punctual and clearly there to give the best to their customers. Navigation getting into the hotel proved difficult - especially if your not from Melbourne as it can be daunting enough trying to navigate where your going.

Parking is offered at a discounted rate but parking is not on the hotel premises. It's located about a 10 minute walk from the hotel at a Wilson's carpark facility. If you have lots of luggage or kids. I'd recommend unloading and loading by bringing your car around to the front of the hotel. The hotel has a concierge service that will park your vehicle for a cost.

The hotel was very quiet. I was staying there when an AFL team was utilising the hotel as well after a game and there was no noise what's so ever (go the swans!)

Extremely easy access to taxis, trams and shopping with it being a short walk to the CBD and southern cross train station and an even shorter walk to Crown Casio that offers great entertainment and dining along the river side

Room Tip: Carpark is a short distance from the hotel (10 min walk) - drop your bags off at check in and pick t...
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  • Stayed: May 2013, traveled as a couple
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Thank Jedi1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2013

Average adequate hotel which met needs for a business trip. Would have been disappointed if I had been on holidays as it is very bland. I had no problems with any staff, who were all very welcoming and friendly. Room was on the larger size for a CBD hotel, bathroom ok but dated with shower curtain (yuck) and definitely not meticulously clean. Comfortable bed and pillows .Room was noisy but not from traffic or nightclubs, just general noise from other guests who can be heard through the walls, and room service trolleys clattering along the corridor late into the night. Convenient location for work, but that's about it.

  • Stayed: July 2013, traveled on business
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Thank Bon2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Melbourne, responded to this reviewResponded July 30, 2013

Dear Bon2005,

Thank you for taking the time to post a review of our property. I appreciate the compliments on the staff and the level of service provided. It is also nice to know that you found the bed and pillows comfortable. Please allow me to apologize for the inconvenience and negative impression you may have had over the bathroom condition as well as the noise from other guests. Rest assured that these issues will be looked into.While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. To better assist you on your next stay, please do not hesitate to approach the manager on duty.

Sincerely,

Karen G.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2013

Notwithstanding the terrible entrance to the hotel, this place is very good. Nice clean and spacious rooms with all the necessary features. Located in a central position with easy access to transport. Highly recommended.

  • Stayed: June 2013, traveled with friends
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Thank Headlights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2013

Stayed in June-July 2013. It was very nice to wake up to an awesome view of the Crown Entertainment Centre and the Yarra River. Very pleasant counter staff, from the moment we checked in. The concierge were also helpful in explaining to us on the best, cheapest and fastest ways to get to some of the popular sites in town.

Only limitation is that the hotel does not offer free wifi. In this age, free wifi would definitely add value to everybody, especially us foreigners.

Overall, 4 stars!

Stayed: June 2013
Thank Raja Emylia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2013

I'm used to stay in Crown Plaza Hotel around the world and this one was one of the best i tryed. As i'm a Platinium member they gave me a free upgrade to a nice room on a high floor with a splendid view on the city, park and river. The room service was very good, served quickly and hot ! The breakfast continental was very tasty too with lod of choices and fresh products...A very good way to start a beautiful day. Front desk was okay. Concierge was fine too. They couldn't really help me with my request but at least they tryed and always with a smile !
Very good stay ! Will come back and recommend it !

  • Stayed: October 2012, traveled as a couple
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Thank Ri59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2013 via mobile

First impression when you arrive with a cab: a 'monster of concrete' - the entry of the hotel, when you approach it by car is hidden in the centre of a 'sea of concrete', which didn't leave me with a good first impression. But that's the only bad thing I have to report. The rest all good: clean and spacious rooms (although a bit weirdly cut), friendly and helpful staff - I asked for an iPhone charger and they picked up the phone and brought it back to my room later. The in-room dining was great. Overall I was very pleased and would come back.

  • Stayed: June 2013
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Thank xavitos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Melbourne

Address: 1 - 5 Spencer St, Melbourne, Victoria 3008, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Docklands
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#53 Romantic Hotel in Melbourne
#60 Business Hotel in Melbourne
#75 Luxury Hotel in Melbourne
Price Range: $117 - $335 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Melbourne 4.5*
Number of rooms: 383
Official Description (provided by the hotel):
Set on the banks of the Yarra River, in the heart of the Southbank precinct Crowne Plaza Melbourne is a located adjacent to Melbourne Convention Exhibition Center and a relaxed stroll from Southgate arts and dining promenade, the city center, Melbourne Aquarium, Etihad Stadium and shopping hot spots. Crowne Plaza Melbourne is a 5-minute walk from Southern Cross railway station and a 2-minute stroll to the tramways for swift travel across town. Taxis or our car service take 30 minutes from Melbourne Airport, while our convenient valet service makes parking a breeze. Providing support for the corporate traveler our business centre provides complimentary use of PCs, Internet and stationary supplies. Whether it’s over a succulent steak at Clarendon Street Grill, a classic cocktail in the Lobby Bar or an informal meeting in the Corporate Lounge, Crowne Plaza Melbourne really is The Place To Meet with friends, family, colleagues and clients. ... more   less 
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Also Known As:
Crowne Plaza Melbourne Hotel Melbourne
Melbourne Crowne Plaza

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