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“Average. Nothing bad, but don't expect 'wow' factor.” 3 of 5 bubbles
Review of Crowne Plaza Melbourne

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Crowne Plaza Melbourne
Ranked #77 of 160 Hotels in Melbourne
Brisbane, Australia
Level Contributor
47 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Average. Nothing bad, but don't expect 'wow' factor.”
3 of 5 bubbles Reviewed July 9, 2013

Average adequate hotel which met needs for a business trip. Would have been disappointed if I had been on holidays as it is very bland. I had no problems with any staff, who were all very welcoming and friendly. Room was on the larger size for a CBD hotel, bathroom ok but dated with shower curtain (yuck) and definitely not meticulously clean. Comfortable bed and pillows .Room was noisy but not from traffic or nightclubs, just general noise from other guests who can be heard through the walls, and room service trolleys clattering along the corridor late into the night. Convenient location for work, but that's about it.

  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Bon2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Melbourne, responded to this review, July 30, 2013
Dear Bon2005,

Thank you for taking the time to post a review of our property. I appreciate the compliments on the staff and the level of service provided. It is also nice to know that you found the bed and pillows comfortable. Please allow me to apologize for the inconvenience and negative impression you may have had over the bathroom condition as well as the noise from other guests. Rest assured that these issues will be looked into.While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. To better assist you on your next stay, please do not hesitate to approach the manager on duty.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,363 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (411)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
Brisbane, Australia
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed July 3, 2013

Notwithstanding the terrible entrance to the hotel, this place is very good. Nice clean and spacious rooms with all the necessary features. Located in a central position with easy access to transport. Highly recommended.

  • Stayed June 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Headlights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed July 2, 2013 via mobile

Stayed in June-July 2013. It was very nice to wake up to an awesome view of the Crown Entertainment Centre and the Yarra River. Very pleasant counter staff, from the moment we checked in. The concierge were also helpful in explaining to us on the best, cheapest and fastest ways to get to some of the popular sites in town.

Only limitation is that the hotel does not offer free wifi. In this age, free wifi would definitely add value to everybody, especially us foreigners.

Overall, 4 stars!

Stayed June 2013
Helpful?
Thank Raja Emylia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lille, France
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 2, 2013

I'm used to stay in Crown Plaza Hotel around the world and this one was one of the best i tryed. As i'm a Platinium member they gave me a free upgrade to a nice room on a high floor with a splendid view on the city, park and river. The room service was very good, served quickly and hot ! The breakfast continental was very tasty too with lod of choices and fresh products...A very good way to start a beautiful day. Front desk was okay. Concierge was fine too. They couldn't really help me with my request but at least they tryed and always with a smile !
Very good stay ! Will come back and recommend it !

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ri59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, Germany
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed June 28, 2013 via mobile

First impression when you arrive with a cab: a 'monster of concrete' - the entry of the hotel, when you approach it by car is hidden in the centre of a 'sea of concrete', which didn't leave me with a good first impression. But that's the only bad thing I have to report. The rest all good: clean and spacious rooms (although a bit weirdly cut), friendly and helpful staff - I asked for an iPhone charger and they picked up the phone and brought it back to my room later. The in-room dining was great. Overall I was very pleased and would come back.

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank xavitos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 25, 2013

I stayed in this hotel whilst in Melbourne for business. The staff were fantastic, I left my phone recharger in the room when I checked out, a week later, when back in Melbourne on business again, very helpful staff were able to locate it and give it back, other hotels where I have made this same mistake, the charger has been lost! The hotel is clean, for a business stay, fantastic - all my needs were met and a nice walk into the city. Restaurants great. Cant fault it.

Room Tip: try and get a room over looking the river - fantastic night views
See more room tips
  • Stayed August 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Suz G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 22, 2013 via mobile

It was our first trip to Australia, attending the tennis Open last January. We were warmly greeted by the friendly front desk, and our room, overlooking the Yarra river, was clean and spacious, especially the bathroom and its amenities (loved the TV above the bathtub). The location was excellent for walking to the Tennis ( about 15 minutes) and the proximity to the Southbank restaurants was welcome. At the end of a long tennis day, the water taxis dropped us off just a few hundred yards from the hotel. The breakfast offering was varied, inventive and dishes could be made to order. For runners, the location is ideal, along the boardwalk both sides of the river and by the Rowing Clubs back to the hotel (or a reverse circuit, about 5K). We were on a tennis package and our seats were great: some friends of ours from Canada were staying elsewhere and could not get tickets to see Federer play- but our concierge came through- they were not inexpensive, but it probably saved a relationship! We highly recommend the Crowne and will stay there again next time in Melbourne.

Stayed January 2013, traveled with family
Helpful?
Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Melbourne

Property: Crowne Plaza Melbourne
Address: 1 - 5 Spencer St, Melbourne, Victoria 3008, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Docklands
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#51 Family Hotel in Melbourne
#53 Romantic Hotel in Melbourne
#60 Business Hotel in Melbourne
#71 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Melbourne 4.5*
Number of rooms: 383
Official Description (provided by the hotel):
Set on the banks of the Yarra River, in the heart of the Southbank precinct Crowne Plaza Melbourne is a located adjacent to Melbourne Convention Exhibition Center and a relaxed stroll from Southgate arts and dining promenade, the city center, Melbourne Aquarium, Etihad Stadium and shopping hot spots. Crowne Plaza Melbourne is a 5-minute walk from Southern Cross railway station and a 2-minute stroll to the tramways for swift travel across town. Taxis or our car service take 30 minutes from Melbourne Airport, while our convenient valet service makes parking a breeze. Providing support for the corporate traveler our business centre provides complimentary use of PCs, Internet and stationary supplies. Whether it’s over a succulent steak at Clarendon Street Grill, a classic cocktail in the Lobby Bar or an informal meeting in the Corporate Lounge, Crowne Plaza Melbourne really is The Place To Meet with friends, family, colleagues and clients. ... more   less 
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Also Known As:
Crowne Plaza Melbourne Hotel Melbourne
Melbourne Crowne Plaza

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