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“Well-placed for Southern Cross Station” 4 of 5 bubbles
Review of Crowne Plaza Melbourne

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Crowne Plaza Melbourne
Ranked #76 of 158 Hotels in Melbourne
London, England, United Kingdom
Level Contributor
81 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Well-placed for Southern Cross Station”
4 of 5 bubbles Reviewed April 9, 2013

First impression was how vast the hotel is and probably specialises in catering for businessmen. But we were very happy with our experience there. We only had one afternoon and evening in Melbourne before catching the Overland train to Adelaide the following day and the station was a 10-minute walk away. Reception were friendly and helpful - even offered us a bottle of wine to help us celebrate our ruby wedding anniversary - and the room was very satisfactory, clean and comfortable. The view wasn't great (overlooking roofs) but we didn't come to Melbourne for a view, and weren't there long, so this didn't matter. They were also extremely helpful in the restaurant, when I asked if I might help myself to some breakfast stuff (before their opening time), as we had to be at the station by 7am and my husband is diabetic - we'd paid for B&B; the young lady I spoke to even went away and came back with plastic containers, for which I was most grateful. Real service with a smile.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Eileen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,364 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (412)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed April 8, 2013

We have stayed here a few times and really love it. The rooms are well appointed and the service is excellent. Such a great location for the Casino end of town. You can walk to all the restaurants of Southbank and it's also a short walk to the Arts Centre area. Last time we stayed they upgraded us to a stunning room. We will stay again for sure.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Nicole C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Melbourne, responded to this review, July 10, 2013
Dear CMB12Surrey,

Thank you for your candid review. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. Your positive feedback makes it all worth our efforts. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.

Thank you for staying with us and we hope to welcome you back soon.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
37 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

As per the title, the staff are focused on providing quality service.
The location is great for conferences and a quick tram to anywhere in the city.
Rooms need refreshing, comfortable but aged.
The pool is great nice and warm even though it is outside.

  • Stayed March 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jasonsbradshaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey, United Kingdom
Level Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed April 8, 2013

Good location for the south bank with its many restaurants, also close to the tram rail to get into town. The room was a good size, overlooking the river, comfortable bed, breakfast is good with lots to choose from and they give you real cappuccino!

Room Tip: Looking over the river
See more room tips
  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank CMB12Surrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Melbourne, responded to this review, July 15, 2013
Dear CMB12Surrey,

Thank you for your candid review. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. Your positive feedback makes it all worth our efforts. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.

Thank you for staying with us and we hope to welcome you back soon.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
73 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

I spent 9 nights at this hotel and found it to be an excellent choice.
Although the hotel is mainly aimed at the business traveller, it catered for other guests very well too.
The staff were pleasant and polite throughout my stay.
It had a small outdoor pool which i used on a couple of occasions which was great when i had finished whatever i was doing that day and wanted to relax in the sun.
I'd stay again if ever back in Melbourne.

  • Stayed March 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
61 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed March 30, 2013

Good location if you are wanting the new end (crown casino) of Melbourne, loads of great bars and restaurants minutes away. Room was clean and spacious , very comfortable bed, We had a great view the yarra too. Hotel bar was the highlight as staff where really friendly and cocktails where great.

Room Tip: Ask for river view
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  • Stayed March 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sozzyhall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this review, April 7, 2013
Dear Sozzyhall,

Thanks for the great review. We were glad to hear that you enjoyed your time with us, especially the hotel bar. We have recently released a new cocktail list which is getting some very positive feedback from our regulars.

We hope to see you next time you visit Australia

Kind regards

Crowne Plaza Melbourne Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Level Contributor
73 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed March 25, 2013

I was lucky enough to get a riverview room which was great, the roms an ok size, the hotel was well set up ensuring the rooms were quiet. The rooms had all the standard features and the bar although seemed a bit hidden from any views was nice, breakfast was not too bad, and the location was quiet handy. The staff very helpful.

Room Tip: Try and get a river room
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Glen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this review, April 7, 2013
Dear Glen D,

Thank you for taking the time to tell us about your stay, we were glad to read that you enjoyed yourself and that you found our team members to be very helpful. In relation to the view, they are stunning and we suggest that people upgrade to a King Deluxe River View Room at time of booking to avoid disappointment.

We hope to welcome you back soon

Kind regards

Crowne Plaza Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Melbourne

Property: Crowne Plaza Melbourne
Address: 1 - 5 Spencer St, Melbourne, Victoria 3008, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Docklands
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#51 Family Hotel in Melbourne
#53 Romantic Hotel in Melbourne
#59 Business Hotel in Melbourne
#69 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Melbourne 4.5*
Number of rooms: 383
Official Description (provided by the hotel):
Set on the banks of the Yarra River, in the heart of the Southbank precinct Crowne Plaza Melbourne is a located adjacent to Melbourne Convention Exhibition Center and a relaxed stroll from Southgate arts and dining promenade, the city center, Melbourne Aquarium, Etihad Stadium and shopping hot spots. Crowne Plaza Melbourne is a 5-minute walk from Southern Cross railway station and a 2-minute stroll to the tramways for swift travel across town. Taxis or our car service take 30 minutes from Melbourne Airport, while our convenient valet service makes parking a breeze. Providing support for the corporate traveler our business centre provides complimentary use of PCs, Internet and stationary supplies. Whether it’s over a succulent steak at Clarendon Street Grill, a classic cocktail in the Lobby Bar or an informal meeting in the Corporate Lounge, Crowne Plaza Melbourne really is The Place To Meet with friends, family, colleagues and clients. ... more   less 
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Also Known As:
Crowne Plaza Melbourne Hotel Melbourne
Melbourne Crowne Plaza

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