When travelling to Melbourne for business, we normally stay at the Parkview in St Kilda Road. This time, as we were travelling with our 5 year old daughter, we thought we would stay at the Crowne Plaza, as it had a swimming pool, and close proximity to Southbank etc.
It had been several years since we had stayed at the Crowne Plaza, and our return trip was very disappointing.
We booked a room with king bed & rollaway (told we would be charged an additional $50 per night for rollaway, which seemed excessive, but we agreed to), as we were unable to book a single bed with king online.
Arriving at the hotel, checkin was fast and efficient, which was a great start. However, when we arrived in our room, there was no bed for our daughter. We called Reception, and were met with a grumpy response, and advised we never booked this. I advised that we had actually called the hotel to make the booking, and confirmed everything verbally, as we had been unable to book online. Begrudgingly, they advised that a rollaway bed would be sent up to the room, which it was within around 15 minutes, which was great. Reception then called to confirm that the rollaway bed had arrived, which we informed them it had, then they requested additional payment on top of the $242.50 per night we had already paid.
The hotel and rooms seem tired and dated, and looks as though nothing has been updated in the last 10 years that we have been staying there. Carpets were stained, windows dirty, bathrooms grotty with discoloured mould etc. Our beds were rock-hard, and very uncomfortable, and the rooms were quite noisy from street traffic below, so a bad night's sleep was had by all.
Onsite valet parking was $40 per day which we thought quite steep, but there is a 24hr public car park only a couple of hundred metres away, which only charged $13 per day for hotel guests, so we used this.
The swimming pool is also looking very tired, with grout missing and tiles dislodged and falling off, and also not heated to a temperature that would invite people to swim outdoors in Melbourne.
The only saving grace for the hotel was the Clarendon restaurant, which provided lovely breakfasts (special mention to the lovely Ann on the egg station - she provided the warmest service from any of the staff we encountered on our stay), and we also enjoyed a nice dinner there also.
Overall, the hotel is in a good location, close to Southbank, the Casino and public transport, but we felt it to be tired, and overpriced. It was worth a try, but we will be returning to our tried-and-trusted Parkview when we next return to Melbourne.
- Official Description (provided by the hotel):
- Set on the banks of the Yarra River, in the heart of the Southbank precinct Crowne Plaza Melbourne is a located adjacent to Melbourne Convention Exhibition Center and a relaxed stroll from Southgate arts and dining promenade, the city center, Melbourne Aquarium, Etihad Stadium and shopping hot spots. Crowne Plaza Melbourne is a 5-minute walk from Southern Cross railway station and a 2-minute stroll to the tramways for swift travel across town. Taxis or our car service take 30 minutes from Melbourne Airport, while our convenient valet service makes parking a breeze. Providing support for the corporate traveler our business centre provides complimentary use of PCs, Internet and stationary supplies. Whether it’s over a succulent steak at Clarendon Street Grill, a classic cocktail in the Lobby Bar or an informal meeting in the Corporate Lounge, Crowne Plaza Melbourne really is The Place To Meet with friends, family, colleagues and clients. ... more less
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- Also Known As:
- Crowne Plaza Melbourne Hotel Melbourne
- Melbourne Crowne Plaza