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“Excellent Hotel - Excellent Staff”

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Crowne Plaza Melbourne
Ranked #80 of 160 Hotels in Melbourne
Reviewed November 5, 2012

I've stayed at this hotel numerous times and have found this to be one of the friendliest and best hotels in Melbourne. The staff have been there for a long time, which is always a good sign. In particular Stan and Sam who are Concierge are the most wonderful guys who always greet me by name and are amazing service representatives of this Hotel chain. The rooms are spacious and have lovely outlooks. The restaurant has an excellent breakfast, although dinner is average. The Chinese restaurant is exceptionally good.

Room Tip: Try for a room close the the elevator as you can walk for miles if you are at the end of the corrido...
  • Stayed: December 2011, traveled on business
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1  Thank SuzyHGoldCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,127 - 1,133 of 1,474 reviews

Reviewed November 3, 2012

I was very happy to find my room was very quiet even though overlooking a busy street and a helipad as well as a lovely view of zthe Yarra River. The staff were pleasant and helpful but I had hardly any requests or needs. The continental breakfast buffet had a good selection of food and I returned on several days rather than trying other outside less expensive options.

  • Stayed: October 2012, traveled on business
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Thank Tas_traveller_26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this reviewResponded November 11, 2012

Thanks for the review Tas_traveller_26

We were happy to read that you had a pleasant stay with us recently. We do agree that the view overlooking the Yarra River is lovely especially at this time of year with blue skies and the sun shining. It’s terrific to receive positive feedback regarding the breakfast offering as this is an area we have been focusing on recently by adding a wider variety of choices for both the full buffet and continental breakfast options.

We look forward to seeing you back soon

Kind regards

Crowne Plaza Melbourne Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2012

Our tour of Australia started here for a 3 night stay. As soon as we exited the cab & were greeted by Collin at the door we were off to a great start at this hotel! Check in/out were both quick & easy. Attention to details was great....asked which newspaper we preferred to be delivered each morning, told us that free wi-fi was available in the bar area and breakfast (included in the room rate) is downstairs. The room had a beautiful view of the Yarra River, had all the amenities you expect and the cleanliness was maintained throughout our stay without any interruptions to us. The breakfast staff were very friendly, polite & professional each day. Great selection of fresh fruit, yogurt, muffins, etc. and you can order eggs, from a chef centrally located in the dining room. Wonderful location that makes it easy to get to so many things like the tram, Southern Cross Station, shops & restaurants. Fabulous!!

  • Stayed: September 2012, traveled as a couple
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Thank tiffanyAlberta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this reviewResponded November 11, 2012

Dear TiffanyAlberta

Thanks for taking the time to write such a great review regarding your recent stay at Crowne Plaza Melbourne. We were pleased to read that you had such a fabulous time. I will ensure that your feedback is passed on the team members, especially Collin who does such a great job along with our other doormen greeting and welcoming guests to the hotel.

We hope you enjoyed the rest of your trip around Australia.

Kind regards

Crowne Plaza Melbourne Management Team

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Reviewed October 30, 2012

The Crowne Plaza is a comfortable very well located hotel. My husband and I spent 2 nights here while we attended a conference. The room was clean and of a reasonable size. Breakfast was lovely and the staff were nice. The hotel is very close to Southbank and there is a tram stop outside from which you can access most parts of the CBD and beyond. Also, the fantastic South Wharf DFO outlets are only a 10 minute walk away under the Hilton South Wharf.

  • Stayed: October 2012, traveled on business
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1  Thank Wisewoman0910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this reviewResponded November 11, 2012

Dear Deb0910

Thanks for the positive review of Crowne Plaza Melbourne. We were happy to read that you enjoyed your stay and in particular our breakfast experience.

We agree that the location of Crowne Plaza Melbourne is one it’s best assets. With close proximity to the CBD, the restaurants and nightlife of Southbank as well as the shopping experience of DFO. We look forward to welcoming you and your husband back

Kind regards

Crowne Plaza Melbourne Management Team

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Reviewed October 29, 2012

The Crowne Plaza Melbourne is a 4 star hotel with a 5 star location and 6 star staff. Everyone, from the guys on the driveway, to the check in (upgrade provided, thank you!), concierge and restaurant staff were terrific.
I travel a lot and have stayed at many Crowne properties all over the world (Platinum Priority Club member) but this is absolutely the best.
Location couldn't be better, especially if you're visiting the exhibition centre. The rooms are true 4 star but only due to the limited amenities provided. But they are spotlessly clean, and smell "right"! Oh....and did I mention the staff? Sensational. Thanks guys (and girls), I'll be back.

Room Tip: Overlook the river if possible.
  • Stayed: October 2012, traveled on business
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Thank Dennis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this reviewResponded November 11, 2012

Thankyou Dennis C for your wonderful review.

We pride ourselves on the fantastic staff we have working throughout the hotel. I will ensure your positive feedback is passed on to all our frontline team members. We look forward to welcoming you back to Crowne Plaza Melbourne.

Kind regards

Crowne Plaza Melbourne Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2012

Its an okay place to stay, good for a 1-night stay perhaps, or a business stay if youre in and out of town quickly. Location is pretty good, close to all the places we wanted to be by. Breakfast was fine, but at the end of the day its a hotel chain that feels like a hotel chain, and doesnt quite hit the mark for the price.

  • Stayed: September 2012, traveled as a couple
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Thank Ann V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2012

My partner, our son and I stayed here for three nights and found it to be quite average. The pros: location was very good, room service was good, staff were pleasant. The cons: room was quite small especially with the rollaway, not very good value for money.
There were just little things that didn't quite hit the mark for us when we stayed here. The TV didn't work so we we had to move (this was annoying because we arrived quite late and our son was very tired), the mini bar wasn't stocked properly prior to our arrival from previous guests, there were questionable strwaberries at breakfast. It might sound petty but for the money we would have preffered to stay at the Crown Promenade where everything is spot on.

  • Stayed: October 2012, traveled with family
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1  Thank Antony A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this reviewResponded November 11, 2012

Thankyou Stella K for taking the time provide your valuable feedback.
We were disappointed to read that on this occasion the hotel didn't deliver the seamless Crowne Plaza service we strive to provide all our guests. Please be assured your feedback has been given to the relevant department heads. I hope we have the opportunity to welcome you back to Crowne Plaza next time your in Melbourne

Kind regards

Crowne Plaza Melbourne Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Melbourne

Address: 1 - 5 Spencer St, Melbourne, Victoria 3008, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Docklands
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#51 Family Hotel in Melbourne
#53 Romantic Hotel in Melbourne
#60 Business Hotel in Melbourne
#74 Luxury Hotel in Melbourne
Price Range: $126 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Melbourne 4.5*
Number of rooms: 383
Official Description (provided by the hotel):
Set on the banks of the Yarra River, in the heart of the Southbank precinct Crowne Plaza Melbourne is a located adjacent to Melbourne Convention Exhibition Center and a relaxed stroll from Southgate arts and dining promenade, the city center, Melbourne Aquarium, Etihad Stadium and shopping hot spots. Crowne Plaza Melbourne is a 5-minute walk from Southern Cross railway station and a 2-minute stroll to the tramways for swift travel across town. Taxis or our car service take 30 minutes from Melbourne Airport, while our convenient valet service makes parking a breeze. Providing support for the corporate traveler our business centre provides complimentary use of PCs, Internet and stationary supplies. Whether it’s over a succulent steak at Clarendon Street Grill, a classic cocktail in the Lobby Bar or an informal meeting in the Corporate Lounge, Crowne Plaza Melbourne really is The Place To Meet with friends, family, colleagues and clients. ... more   less 
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Also Known As:
Crowne Plaza Melbourne Hotel Melbourne
Melbourne Crowne Plaza

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