My experience at Cafe Cavillano has left me horrified at the distasteful service and abuse I received from the wait staff when I raised an issue about the quality of my meal.
I ordered the cardinale pasta with chicken and avocado. This is a dish I have consumed in several restaurants around Melbourne and never experience a problem.
I knew it wasn't just me when my other girlfriend who had ordered the same dish couldn't even stomach the chicken and put it to one side.
The chicken tasted soggy and off, however, when I raised my concerns with our waitress who passed it on to the head waiter I was approached in such a disrespectful manner! I was outraged at the accusatory tone he held with me as I raised my genuine concern!
Well if I didn't think my night was bad it got a whole lot worse his blatant disregard for my concerns and his ignorant rationalisations left me furious. Never I have been ordered to pay for a meal I wasn't satisfied with let alone one that was not consumed. His justification and patronising advice that "customers not satisfied with their meals leave their meal to one side, pay and simply don't go to the restaurant again" was insulting for obvious reasons! He then requested that I pay half for a meal that i hadn’t even consumed.
In my very few experiences where the food was not great quality, the staff and management have always been helpful or at the very least offered an alternative.
This Waiters refusal to let us speak to higher management was belittling, rude and arrogant. His attempt to pin the problem I had down to the style of cooking being an acquired taste was absurd considering there’s nothing about a simple pasta dish that needs to be an "acquired taste" to enjoy! He verbally degraded us as we voiced our opinion. This situation could of easily been defused by a simple "I’m sorry, we will get that sorted out for you".
My experience here has been tainted. The detestable service, or lack there of, was condoned by the manager as he/she didn't have the courtesy to approach our table and have a face to face conversation with us. The managers inability to approach me in a respectful manner was obnoxious and offensive
I am never eating here again!! I will be sure to let all my family, friends and colleagues know to avoid what I have found to be a mediocre restaurant in what is otherwise a wonderful city known for its culinary delights.
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