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“Near CBD and apt great for 4 people”

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Melbourne Short Stay Apartments at SouthbankOne
Ranked #26 of 136 Specialty Lodging in Melbourne
Certificate of Excellence
Singapore, Singapore
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Near CBD and apt great for 4 people”
Reviewed August 19, 2013

The 4 of us shared a 2-room apt for 4 nights at 183 City Rd, Southbank. Walking to Flinders Station or Chinatown or Melb Central was not difficult and the distance is alright with the good weather. The rooms were abit cold in the night with the only a central air-conditioning/heater unit in the living room. We booked thru tripadvisor during the free-wifi promo but was not reflected in our booking upon arrival. The service staff took the effort to check with her manager and we were often free wifi thereafter. Great service at all times cos we were guided well when we experienced trouble operating the washing machine etc.

I have to agree that cleaning might be needed after 2 days, especially if you cook in the apt but they do provide the necessary washing liquid and cloths for cleaning. Required slight discipline in maintaining the apartment. The rubbish chute is outside the apt hence can clear your rubbish daily too.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank erinayeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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225 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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  • Any
English first
Adelaide, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 8, 2013

Have just stayed here for 6 days and it is basic. Apartment is only serviced after 7 days we were told when beds were not made, no clean towels and rubbish not taken away.after 2 days!! These apartments are NOT SERVICED daily. Beds uncomfortable. You have to check in across the road and then cross back over the road to get to the apartment. Much better value elsewhere. Door has to be locked by a key..from inside..ridiculous if there is a fire. Could not believe former reviews. Won't be staying here again.

  • Stayed August 2013, traveled on business
    • Value
    • Sleep Quality
Helpful?
1 Thank Monroe222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne04, Guest Relations Manager at Melbourne Short Stay Apartments at SouthbankOne, responded to this review, August 12, 2013
Dear Monroe222,

Thank you for taking the time to provide your feedback following your recent stay with us at SouthbankONE. It is through this information that we can continue to improve our guests' experience.

We are disappointed to hear that your experience did not meet your expectations. Firstly, I sincerely apologise that you did not receive your personalised check-in on arrival, this is a service we are proud to offer our SouthbankONE guests and are delighted to hear so many positive reviews about on TripAdvisor. As stated on your booking confirmation, we request that you phone us 10 minutes prior to your arrival at the building so that we can ensure a member of our team is ready and waiting to greet you at the front door. We are always reviewing our procedures, so I will discuss this with our team.

Our guests' safety and security is of paramount concern to us, so we thank you for making note of our door locks. We provide two sets of keys to our guests and recommend you leave one set in the door for your convenience; this point is communicated by our staff on check-in and via a sign mounted to each apartment's front door directly above the lock. As our apartments are located in a residential apartment tower, our doors do not automatically lock on closing like a hotel room. We certainly value your feedback on this topic and will ensure that this becomes our team's training topic of the month.

In regards to servicing your apartment, as you mentioned, we provide a complimentary servicing every 7 days from the date you arrive. We clearly state this on your booking confirmation and in the frequently asked questions section on our website. We are more than happy to arrange additional servicing during your stay should you require it. There is an additional cost associated with this. Some of our apartment categories, such as our Suites and Sohos do come with complimentary daily servicing. Our self-contained apartments feature washer/dryers and we encourage our guests to utilise these should you need to refresh linen between services.

Once again, we thank you for writing your review and I hope we have the opportunity to welcome you back to Melbourne Short Stay Apartments in the future.

Kind regards,

Marcus Maillet
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 28, 2013

Stayed there with hubby and two young kids (2 & 4).
Great location - we caught the skybus from Melbourne airport into Southern Cross station then walked to the hotel....took about 20 minutes at toddler pace to walk there.
During our stay we walked to Flinders St Station (about 8 minutes walk) for trams and trains, & Southbank (food) was even closer.
Great supermarket downstairs with decently priced groceries, essentials & liquor.
Didn't think to ask for a room with a bath....so were allocated one with only a shower (low water pressure with two young kids was not a great combination!). We were advised that they do have rooms with baths but we needed to ask for one before we arrived.
There was some ambient noise from traffic from the window seals....& the exhaust fan from the bathroom was really noisy & stayed on for 5 minutes after the lights were turned out...but the balcony door was key lockable so the kids were pretty safe (although there were no locks on the windows).
There is a heated pool which was nice for the kids....open 6am - 10pm.
Cable tv channels are very limited (most of the kids channels were blocked in our room).
We took our own internet wifi, which was a blessing as theirs was quite pricey.
Accommodation providers don't liaise with the concierge...you have to pick up the keys etc from across the road & about 200m up...not too bad unless you have an issue. Make sure you pick up at least two sets of keys as one has to stay in the unit for lighting etc. Also make sure you manually lock the door when you're inside the apartment as the door stays unlocked after you enter.
Apartment itself was nice. Definitely byo shampoo though! lol!
Very clean and had everything we need (once we put the breakables out of the kids' reach!)
Overall - decent value for money...good location...plenty of space.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Yabster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henty
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 16, 2013

We stayed here for three nights and couldn't fault anything about these apartments. The personalised check-in was fabulous and parking cheap for the city. The size, cleanliness and proximity of the apartments to Southbank and the city was great. The gym was the best I have ever seen in this type of accomodation and the pool was wonderful as well. The beds were also extremely comfortable. I wouldn't hesitate in staying here again.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TaniaWHenty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, Auckland, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 2, 2013

Great location, customer service and facilities. Just a 10 min walk to the city across the Yarra river.
There were 5 of us so the 2 bedroom apartment with 2 bathrooms suited us perfectly. The fifth bed was situated in the study, it was a proper bed and not a roll out which was great.
Would definitely stay here again and recommend to others.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rach181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coonawarra, South Australia, Australia
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 17, 2013

We have stayed in these apartments a few times and have found them well-priced, clean and extremely well situated. The apartments are of a good size, and very close to the City and to the Melbourne Exhibition Centre.
I heartily recommend them. We'll be back next year.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Level Contributor
62 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed June 17, 2013

Stayed for 3 nights in a 2 bedroom apartment.
Hotel was clean, staff were friendly and the rooms were spacious.
The location is excellent, Foodworks right underneath the hotel, short stroll to the Crown Casino and 10 minute walk into the city centre.
Consider staying here for easy access to everything!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Matt_and_Chris72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Melbourne Short Stay Apartments at SouthbankOne

Property: Melbourne Short Stay Apartments at SouthbankOne
Address: 180 City Rd | Southbank, Melbourne, Victoria 3006, Australia
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 136 Specialty Lodging in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Melbourne Short Stay Apartments at SouthbankOne 4.5*
Number of rooms: 10
Official Description (provided by the hotel):
Melbourne Short Stay Apartments at SouthbankOne offers you a range of one, two and three bedroom quality executive style apartments for both the corporate and leisure traveller in a residential tower that gives you a feeling of home. ... more   less 
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