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Reviewed yesterday

Dane and Talia were so very well-informed, enthusiastic and clearly dedicated to the providing us with every important detail about each of the stops on the tour. Both were personable and patient. Kudos to both.....real gems.

Thank D3789JCmaryh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 days ago via mobile

Wonderful trip. Thanks Mr. William for being a wonderful guide.
As I was traveling with my 22 months old daughter I was bit worried however, no where we felt as we are being hurried.
We were given ample time to explore the areas.
This is a kind of leisure tour so come relaxed.
Great job Mr. William and team Gray Line.

Thank vsrikantb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiaL1503, Manager at Gray Line, responded to this reviewResponded 3 days ago

Thank you for your wonderful review of your Gray Line tour with William as your driver and guide. He will be very pleased to hear this feedback. We appreciate the 5 out of 5 stars!
Kind regards, Mia

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Reviewed 5 days ago via mobile

We had a walking portion of our tour and this was great. If the entire tour was like this, we would have given this a 5. The tour was mostly narration during a bus ride through city streets. We didn't pause for photos so it was difficult to take any pictures. We did stop at the botanic garden and cricket ground (20 - 30 mins each), but mostly it was just riding and cranking your neck to look up at buildings.

Thank Bill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiaL1503, Manager at Gray Line, responded to this reviewResponded 3 days ago

Thank you for sharing your feedback of your Melbourne City Tour. The guided walking tour of the laneways and arcades is a highlight and a great opportunity to see Melbourne from a different perspective. We have the coach portion of the tour so we can cater for all types of fitness levels as some people cannot walk as far as others.
Kind regards, Mia

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Reviewed 1 week ago

We booked via Halftix and we had a wonderful time, the driver James was entertaining and informative, providing tips for getting the most out of this trip. The visits are quite quick to the Koalas and Churchills homestead but with his help and the coordination the the facilities we got the best out of the time we had, the penguin experience was amazing and finished of with suitably apt film for the journey home

Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiaL1503, Manager at Gray Line, responded to this reviewResponded 3 days ago

Thank you for your wonderful review of your Penguin Parade tour with James as your driver and guide. James will be very happy to hear that he made your day so memorable. We are glad you enjoyed yourselves and we look forward to seeing you on another tour in the future.
Kind regards, Mia

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Reviewed 1 week ago

Peter the tour guide was lovely....he tried hard but with a coach group of very mixed nationalities, it was hard to get his instructions across and many kept up private conversations during his commentary. One couple had to be chased up at every stop. The morning tea stop, whilst a pretty spot, was disappointing. Morning tea was just paper cups of tea on a picnic table. Milk and sugar, as per hotel supplies. Lamingtons....open the supermarket pack and help yourself. Very poorly presented. Train ride was lovely, through stunning scenery. Time at Sassafras reduced due to above issue. A lot of the half day was spent driving through Melbourne suburbs but the Dandenong Ranges were well worth the visit.

1  Thank Hazel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiaL1503, Manager at Gray Line, responded to this reviewResponded 3 days ago

Thank you for your taking the time to share your review with us. It sounds like Peter your driver and guide was a highlight and he will love hearing this feedback. We are sorry to hear that the complimentary morning tea was not as you expected though. Your feedback regarding this has been taken into consideration.
Kind regards, Mia

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Reviewed 1 week ago via mobile

We were met at the designated starting point by a young woman that basically said nothing in the way of introduction. We were walked to the river and put aboard a river boat. Again nothing said. The boat pilot only started speaking after the second stop. Getting back to the what's we had to walk back up to our starting point. When we arrived we found that the bus was full and waiting for us so the only seats left were in the rear of the coach. Toured the sports stadiums and a brief stop at the biotanical gardens. No water on the bus and none of the kioasks were open in the garden. Tour of the docklands, again. Did get out to St. Kilda. Then the docklands and casino again.
The tour missed many of the highlights of Melbourne. Would not recommend this tour. Tram Restaurant was wonderful.

Thank High-Dry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiaL1503, Manager at Gray Line, responded to this reviewResponded 3 days ago

Thank you for taking the time to share your feedback of your Best of Melbourne Tour. We are sorry to hear that the tour did not meet all of your expectations. Your feedback has been taken into consideration and we hope you enjoyed the rest of your time spent in Melbourne.
Kind regards, Mia

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Reviewed 1 week ago via mobile

Had a fantastic morning visiting Puffing Billy. David was a very knowledgeable and handsome tour guide! Would highly recommend!

Thank Pioneer23472370847
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiaL1503, Manager at Gray Line, responded to this reviewResponded 3 days ago

Thank you for your positive review of your Puffing Billy Tour with David as your driver and guide. David will be very pleased to hear your kind compliments. We look forward to seeing you on another Gray Line tour in the future.
Kind regards, Mia

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Reviewed 2 weeks ago via mobile

Thanks to Grayline Tours & I had an amazing time & experience in MELBOURNE! I would like to compliment Mr James on our guide to Phillip Island. He is amazing and yet so funny that my family & I laugh throughout the long journey. Not forgetting compliments for Mr Adrian too on his guide to Puffing Billy. He is so humble & kind. Thanks Grayline & I fully recommend your tour package to those who want to visit & explore melbourne as they will get the most memorable experience. Grayline had make my journey to melbourne super smooth. Thank you & I will definitely book my next tour on october 2019 with Grayline. Kudos & Keep up the good work

Thank Roam393488
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiaL1503, Manager at Gray Line, responded to this reviewResponded 3 days ago

What a lovely review! Thank you so much for your kind compliments and wonderful feedback. It sounds like James and Adrian your drivers and guides made your day very memorable. We look forward to seeing you again on another Gray Lien tour in October 2019. Thank you again.
Kind regards, Mia

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Reviewed 2 weeks ago via mobile

We have bought tickets with gray line for the underground and it was amazing! Totally worth it! We started on the underground for the most of the time and then we went for the last moments to the premium spot that you also have access, but only after 20 minutes after the start of the parade. Don’t go too late to the underground otherwise you might not have space to near the glass. The guide/driver James was really helpful and funny. He improved our experience even more by giving tips and raising some awareness for not taking pictures and making a videos of the penguin, by explaining the reasons for that. Of course even like that some people take photos and so on. Apart from that it is an amazing experience.

1  Thank M5882NXlauran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiaL1503, Manager at Gray Line, responded to this reviewResponded 3 days ago

Thank you so much for your wonderful review of your Penguin Express tour with James as your driver and guide. The Underground viewing experience is very unique and a great way to view the penguins differently. We appreciate the 5 out of 5 stars.
Kind regards, Mia

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Reviewed 3 weeks ago

We took the Great Ocean Road Day tour. Amazing scenery and sights. Driver was wonderful. Gave good informative commentary. Considering that there are Too many tourists every where and most of them are not very considerate, still the driver did his best.

1  Thank jshouston2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiaL1503, Manager at Gray Line, responded to this reviewResponded 2 weeks ago

Thank you for you lovely review of your Great Ocean Road tour with Gray Line. It is a must see destination when visiting Melbourne so we are glad to hear you enjoyed yourself. We appreciate the 5 out of 5 stars!
Kind regards, Mia

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