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“Penguin Parade was good” 3 of 5 bubbles
Review of Gray Line Melbourne Day Tours

Gray Line Melbourne Day Tours
Book In Advance
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$75.40*
and up
Puffing Billy Train With Optional Penguin Parade or Melbourne City Tour
Ranked #34 of 240 Tours in Melbourne
Certificate of Excellence
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Attraction details
Owner description: Gray Line Melbourne Day Tours is Melbourne's premium sightseeing operator offering a comprehensive range of half and full day tours to the regions best sights and attractions. We offer 24 hour reservations via phone, email and our website. Gray Line Melbourne offers premium coach travel with free Wi-Fi included on all tours. We are the local expert offering unique tour inclusions as standard that others don't. Join us to experience the difference and see the best that Melbourne and Victoria have to offer!
Birmingham, United Kingdom
Level Contributor
155 reviews
54 attraction reviews
common_n_attraction_reviews_1bd8 108 helpful votes
“Penguin Parade was good”
3 of 5 bubbles Reviewed December 23, 2012

We did the trip from Melbourne to see the Penguin Parade at Phillip Island. The journey takes around 1 hour 45 minutes and the bus stopped at Churchill Island first. This is described as a heritage farm and while that's true, most of the demonstrations had finished by the time we got off the bus and up to where they were happening. Frankly, it would have been better to have cut this and spend more time at the Koala sanctuary. This was good with 2 enclosures that have boardwalks in them.. You're pretty well guaranteed to see Koalas, but don't expect to be able to touch them. These are wild animals. We also saw Kookaburras at close range so this was great.

There was a meal stop at The Nobbies. The food was OK - more or less the standard you'd expect at a UK motorway services. There are boardwalks across the tops of the cliffs and you'll be closer to hundreds of gulls than you're ever been before. We also saw a baby penguin waiting for its parents to come back and feed it.

We moved on to the Penguin Parade itself. You get in through a reception centre that stinks of popcorn. Remember that the penguins start to come out of the sea at dusk and it gets cold so take warm clothing. When the driver tells you that the best part of the trip is walking back to the bu BELIEVE him. My advice would be to sit and watch a couple of rafts of penguins come in and then saunter back along the boardwalk. You'll see loads of penguins close to you and it's much more interesting even though you mustn't take any photographs because flash damages the birds' eyesight.

All in all a good trip.

Visited December 2012
Helpful?
1 Thank musketeer1645
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly D, Manager at Gray Line Melbourne Day Tours, responded to this review, December 28, 2012
Thank you for your review! We are happy that overall you enjoyed your tour to the penguins with Gray Line.

Churchill Island is our afternoon tea stop only. During this time you can hand feed kangaroos if you wish. If you wanted to partake in the farm activities - they are available for customers who book our Penguin Deluxe Tour which leaves at 10.00am. These activities include but not are limited to a guided tour of the heritage farm, petting baby animals, milking a cow, sheep shearing and riding a horse drawn wagon.

We understand your comment about the quality of the food at the Nobbies and Penguin Parade. We have trialed different dinner stops and the Nobbies works the best at this time of year to ensure our customers get to the Penguin Parade in time to see the penguins come in. So although the food is basic, we are ensuring everyone gets to see the little penguins.

Your advice to fellow travellers about the best encounters with the penguins is on the boardwalks when they are making their way to their burrows, is spot on! They are such amazing little birds!

We hope to see you on another Gray Line Tour again soon.

Kind regards
Kelly
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Kota Kinabalu, Malaysia
Level Contributor
11 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
“Sub standard tour”
2 of 5 bubbles Reviewed December 17, 2012 via mobile

The booklet that catalogues Gray Line's tours is misleading. Don't bother. I booked 2 tours, Heallesville Sanctuary and the Great ocean road. I wished I had booked just one tour and gone to experience it before booking the second. Book with a smaller organizer or bus instead. They are more flexible.

Helpful?
1 Thank MayaFaradillaKady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly D, Manager at Gray Line Melbourne Day Tours, responded to this review, December 18, 2012
Thank you for your comments on our brochure and tours to Healesville Sanctuary and Great Ocean Road from Melbourne. We are of course very disappointed to read you believe we are misleading you. That is certainly not our intention. We feel our brochure is a very accurate description of what you will see and where you will visit on our tours.

The success of our business is determined by the enjoyment of all our passengers on all our tours, and as such at Gray Line, we regard your comments with the highest importance. We would appreciate the opportunity to discuss this with you. If you wish, please don't hesitate to contact me at your earliest convenience on +61 1300 85 86 87 or reservations@grayline.com.au.

Kind regards,
Kelly
Gray Line Melbourne
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Level Contributor
27 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 30 helpful votes
“Great Ocean Road- Not that good but not bad at all.”
3 of 5 bubbles Reviewed December 13, 2012 via mobile

We took the Great Ocean Road day trip for $99 pp. The road itself was amazingly beautiful. But the guide was boring and spoke with a drawl that put most of us to sleep (He constantly joked about it too). He didn't try to blend the group or chitchat with everyone. There was also limited time to sit in anyone place! The sights were really pretty. For those looking for vegetarian food, the pizzeria at Apollo Bay Area has good options for a full lunch. The movie was old and based on the real life of Loch Ard from England. Overall a tiring beautiful day but maybe a better experience with another tour group!

Helpful?
Thank RegularTravellerGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly D, Manager at Gray Line Melbourne Day Tours, responded to this review, December 23, 2012
Thank you for your review Regular Traveller Girl. The Great Ocean Road is truly spectacular.

It is important for us to hear feedback from our customers - both good and bad - so we can continue to fine tune and/or review how we are going.

In light of this, I would greatly appreciate it if you can email me the name of the Coach captain you had for your Great Ocean Road Tour, if you can remember, so that we can train and coach him further.

Gray Line prides itself in quality staff and we spend a lot of time training and helping our team members keep improving themselves.

You can email me at reservations@grayline.com.au. Thanks in advance.
Kind regards Kelly
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Chapel Hill, NC
Level Contributor
66 reviews
34 attraction reviews
common_n_attraction_reviews_1bd8 57 helpful votes
“Penguin Parade trip was nice.”
4 of 5 bubbles Reviewed December 1, 2012

I took the Penguin Parade Tour with Gray Line during a recent visit to Melbourne. This is the tour that takes your straight to the Penguins, no stops at wildlife parks or other tourists traps here. You get picked up at your hotel in the late afternoon (the times vary throughout the year depending on when the sun sets) before the 90 minute-two hour drive to Phillip's Island. There are a couple of options for this half day tour. I took the more expensive Skybox option which starts off with a nice lecture from our guide about the penguins (the Little Penguins as this species is called, is the only penguin that's blue in color) as well as some snacks. We then head out to the boardwalks to view the penguins swimming ashore through binoculars provided by our guide. Once the sun was gone and night prevails, we took walks along the boardwalk to see lots of penguins (and I mean lots, like in the hundreds) walk up the sand dunes to their burrows. Keep in mind that you cant take pictures of the penguins, flash scares them. About the only drawback about this tour is that no meals are included, the fast food at the headquarters are overpriced and I was pressed for time when I was through seeing the penguins. One last thing, when there's still light out, be on the lookout for wallabies in the hills.

Visited October 2012
Helpful?
Thank derekp308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly D, Manager at Gray Line Melbourne Day Tours, responded to this review, December 2, 2012
We are delighted to hear your enjoyed your Penguin Express Tour! Your description of the tour is spot on and we do agree, the Skybox premium option is really great. The Little Penguins are truly remarkable creatures and we love selling tours to see them.

We have taken your feedback on board about a meal not being included and will keep this in mind when reviewing our Penguin Parade options.

Thank you once again and we hope you thoroughly enjoyed your holiday to Victoria and the rest of Australia!
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Perth, Western Australia, Australia
1 review
common_n_attraction_reviews_1bd8 4 helpful votes
“Mt Buller Day Trip”
5 of 5 bubbles Reviewed August 18, 2012

I went on the day trip to Mt Buller ski resort on 31st of July 2012.
It was a great experience for me because it was the first time i had ever seen snow, we even had a little snow shower at the end of a mostly sunny day to top it off for me!
Darryl our driver was great, he was very informative and funny as well, it made the trip more enjoyable for me as i traveled alone so his info and character was good. Even after 14 or so hours of work Darryl literally went out of his way to make some passengers happy, i know if it was me i wouldn't of been so obliging at the end of a long day! Good work.
Next time i go i think i will stay for more than one day as it is hard to fit everything in on the 1 day.
I wont hesitate to use Grayline again next time i go on a tour as the bus was very clean and comfy, hopefully i get Darryl again next time in Melbourne to :)

Visited July 2012
Helpful?
4 Thank Jaymie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrayLineAus, Assistant to Sales & Marketing Manager at Gray Line Melbourne Day Tours, responded to this review, August 22, 2012
Hi Jaymie,

Thank you so much for your fantastic feedback from your Mt Buller tour recently. We have passed your feedback (both this one and the one sent to us directly) to Darryl. We're delighted that you enjoyed your tour with us and are able to share your experiences. We look forward to seeing you and/or your family and friends in the future on our tours.

Kind regards,
Chantelle
Gray Line
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