We arrived at 8pm promptly for dinner. We ordered & had consumed our entre by 8.30-8.40 at the latest.
We received our mains at 9.39 - not a great result, but not the end of the world. Food was good, but not complicated so did it take so long?
My issue is that we received many apologies from waiting staff, so they recognized there was issue but did nothing to address the issue. Why not be pro-active & offer a free coffee, or free dessert, or 10% off. A million apologies doesn't fix the problem & doesn't change me feeling ticked off about waiting over an hour for a main meal = fail.
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