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“Great Location and Front Desk”

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Citadines on Bourke Melbourne
Ranked #32 of 159 Hotels in Melbourne
Certificate of Excellence
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great Location and Front Desk”
Reviewed August 19, 2014

The location is great. We stayed in a 2 bedroom, 2 bathroom apartment and it was certainly big enough. We were on the 24th floor and had fantastic views.

The check-in was smooth and friendly. The front desk is very good.
The beds were not as we requested (two doubles) and were being rearranged as we entered the apartment which was rather surprising.

Gym and swimming pool are very nice on the 1st floor. There is free wifi which is important to me.

There is lots of kitchen equipment so you can cook if you want to (we didn't). The only item that I think should be included but was missing is a cafetière so that we could make proper coffee in the morning. We didn't eat in the hotel as $29 per person for breakfast felt a little steep and there are so many other great places to eat.

We used the hotel to book a car to the airport and that was done efficiently. I suggest you pay cash where possible as there is a surcharge for using a credit card.

I'm not sure if it was value for money as this was my first stay in Melbourne but it certainly did have a great location.

  • Stayed August 2014, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Rare_Pearl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review, August 27, 2014
Dear Rare_Pearl,

Thank you for sharing your Citadines on Bourke experience with our TripAdvisor community. We are happy to read that you enjoyed the central location of our Apart'hotel and were pleased with the facilities available in our fitness corner. We are sorry to read that your bedroom set-up was not as requested on arrival, though are we happy to hear our Guest Service Team were able to resolve this quickly for you. You may be interested to know, Heirloom Restaurant offers a variety of breakfast options, for every budget from a full buffet breakfast for $25 per person as well as an a la carte menu, if you choose to dine there on your next visit.

Though it is too late for your current stay which we apologise for, we do have coffee plungers available on request at Reception which we hope you can enjoy if you choose to stay with us again.

Thank you Rare_Pearl, we certainly do hope to welcome you back again soon.

Warm regards,

Shannon R
Marketing Executive
Citadines on Bourke Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,038 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (525)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Australia
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 19, 2014 via mobile

4 of us stayed here for a girls weekend for a hens night. The 2 bedroom apartment is spacious with 2 bathrooms which was great! Beds were very comfortable. We were put on the top floor which meant out view was amazing. Always nice to have a kitchenette with the basics. Staff are friendly. Check in and check out were quick and easy

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LisaS213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review, August 27, 2014
Dear LisaS213,

Thank you for taking the time to let us know how your recent girls weekend went at Citadines. It is indeed helpful having the extra bathroom in our two-bedrooms to assist when we have four guests staying in them and we are pleased you enjoyed your time with us. We agree, the view from the top floor is amazing!

We look forward to seeing you again when you are next in Melbourne!

Warm regards,

Shannon R
Marketing Executive
Citadines on Bourke Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 19, 2014

The location is great and that is the only good thing we find.
We requested for 2 single bed instead of a king size and was literally given a tiny single each!!! Considering the price we paid and the room size, there is plenty of space to fit 2 king singles.
Room is fairly clean, but the toilet has stain on it when we checked-in. The housekeeping was terrible, they did not replenish the shampoo and toilet roll when they are nearly finish.
Also for a hotel of this grade, I would not have expected them to charge us for using VISA card for payment!!! Overall it is a huge disappointment, we will not stay in this hotel group again.

  • Stayed August 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
4 Thank CXristine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan L, Manager at Citadines on Bourke Melbourne, responded to this review, August 19, 2014
Dear CXristine,

Greetings from Citadines Melbourne, and thank you for your recent stay with us, and for sharing your experience with the Tripadvisor community.

I am puzzled regarding your comments about the twin bedding, as our single beds are in fact king singles in all room categories except the 2-bedroom Deluxe apartments. I would be most grateful if you would contact me at bryan.loh@the-ascott.com with your room number and booking details to enable me to investigate this personally.

It is disappointing to read of the oversights by our housekeeping team, and the staff concerned have been counselled accordingly.

Guests may avoid the credit card transaction fee by settling via cash or EFTPOS.

It is very encouraging to hear that our central location and spacious accommodation perfectly suited your needs.

Thank you once again for choosing Citadines as your home in Melbourne and for your feedback.

Regards,

Bryan Loh
Assistant Residence Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 17, 2014

Citadines on Bourke St lived up to its expectations....brillant location with easy access. The staff were most welcoming and obliging (after check out we could leave our luggage there for a few hours before departure). The rooms were suitable with spacious bathrooms and clean...also very quiet. There was 4 of us sharing two bedrooms and it all worked very well.

  • Stayed August 2014, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank JMD622014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review, August 20, 2014
Dear JMD622014,

Thank you for taking the time to provide us with your review on Citadines on Bourke Melbourne. It's wonderful to read that your first experience at our Apart'hotel lived up to your expectations and you thoroughly enjoyed your stay with us. We are also happy to read our Guest Service Team made such a positive impression on you, and their friendly and attentive service contributed to the overall enjoyment of your stay.

We hope to welcome you back next time you are in Melbourne.

Warm regards,

Shannon R
Marketing Executive
Citadines on Bourke Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, NY
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 17, 2014 via mobile

We enjoyed our stay at Citadines. The location was really terrific, right in the middle of things, easy to walk everywhere. We had a one bedroom and it was plenty big for our family of three. The kitchen had everything we needed and we used the laundry facilities (we found out the hard way that one dryer wasn't working but they refunded our money so all was well). We liked the huge shower and the floor to ceiling windows. We would definitely stay again.

Stayed July 2014, traveled with family
Helpful?
Thank bsawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review, August 20, 2014
Dear bsawg,

Thank you for taking the time to let us know about your recent stay. It’s wonderful to read you had a comfortable stay with us at Citadines and your family enjoyed our central location and spacious apartments. We agree, the showers in our One-Bedroom apartment are quite spacious, and the perfect way to warm up after exploring chilly Melbourne.

We look forward to welcoming you back to Citadines on Bourke in the future!

Warm regards,

Shannon R
Marketing Executive
Citadines on Bourke Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, New Zealand
Level Contributor
79 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed August 17, 2014

Good location that's for sure. We asked for a quiet room when booking and when we arrived we were put next to the lift...we were shifted. Room was ok, carpet was dirty and no view even thou we were on 17 floor, in fact no sun at all, good heating system however. Main gripes were servicing of the room. The shampoo had not been changed from previous occupiers, after one shower body wash was empty and didn't get replaced. Not good enough really for 4.5 stars.

Room Tip: Don't book a studio.
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  • Stayed August 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank di k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review, August 20, 2014
Dear di k,

Thank you for taking the time to share your stay at Citadines with our TripAdvisor community. We are pleased to read that you enjoyed our central location to Melbourne's theatre precinct.

We are disappointed however that you found your apartment did not meet your expectations. We are very sorry to read your bathroom amenities had not been refreshed during your stay, we will be sure to follow this up with our Housekeeping department and apologise for any inconvenience caused. If you choose to stay with Citadines again, please do let our friendly Guest Service Team know if there is anything we can assist with whilst you are staying with us, as we are only too happy to help.

Warm regards,

Shannon R
Marketing Executive
Citadines on Bourke Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 14, 2014

This apartment complex is in a great location. Right in the middle of town and parallel to China town. The rooms are comfortable and the gym facilities on level 1 are small but efficient. Internet was complimentary and was of average speed. Staff were great. Summer advised us of a great Italian place called Sarti and there was a small girl there who spoke Chinese to my friends, both staff very helpful. Would return, however would be great if there were herbal teas.

Room Tip: Remember your own herbal tea if you don't enjoy instant coffee or breakfast tea
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  • Stayed June 2014, traveled with friends
    • Location
    • Rooms
    • Service
Helpful?
Thank Eva S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review, August 27, 2014
Dear Eva S,

Thank you for taking the time to let us know about your recent stay. It’s wonderful to read you enjoyed your time at Citadines, and were pleased with our central location and close proximity to China Town. Though we are sorry to read you found the complimentary internet to be a bit slow at certain times of the day.

It will give us great pleasure to share your thanks with Summer and the rest of the Team, Sarti is indeed delicious and a favourite of ours! We appreciate your feedback in regards to the selection of teas in our apartments, we do appreciate it when guests provide ways we can improve our product for us to investigate.

Thank you Eva S, from all the team at Citadines we hope to welcome you back again soon.

Warm regards,

Shannon R
Marketing Executive
Citadines on Bourke Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Citadines on Bourke Melbourne

Property: Citadines on Bourke Melbourne
Address: 131-135 Bourke Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Melbourne
#30 Romantic Hotel in Melbourne
#31 Luxury Hotel in Melbourne
#33 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Citadines on Bourke Melbourne 4.5*
Number of rooms: 380
Official Description (provided by the hotel):
Citadines on Bourke is the epitome of Melbourne; vibrant and modern. Located in the heart of the city, the Apart’hotel is in the perfect location to experience all the world’s most livable city has to offer. Enjoy some retail therapy in the Bourke Street Mall, Melbourne Central and the QV shopping precincts; discover the magic of Melbourne Cricket Ground (MCG) and Rod Laver Arena with the Australian Football league (AFL), cricket, tennis, as well as world-class concerts. Then relax and take a culinary journey with Melbourne’s unique dining experiences, all this and more, right on your doorstep. Though if it’s business that brings you to town, Citadines is located close to Parliament House, Collins Street and the SX1 and SX2 buildings, right within the Central Business District. Citadines boasts 380 serviced apartments, each with separate living and dining areas, fully-equipped kitchenettes and modern amenities. At Citadines, you will have the privacy of your own apartment, while enjoying the convenience of a hotel. The property also features a fully-equipped gym, indoor pool, sauna and outdoor sundeck; as well as conference and meeting rooms, business corner and complimentary wireless internet. ... more   less 
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Also Known As:
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