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Citadines on Bourke Melbourne
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Savings alert! 12% below average rates

The price you found is 12% lower than this hotel's average rate of $111/night.

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Reviews (2,392)
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All reviewstram stopgreat locationexecutive studioapartment hoteldavid jonesserviced apartmenthigh floorfree wificentral locationbrick wallsmall kitchenwould definitely stay here againone bedroom apartmentliving areastayed for nightsstaff at receptionfree tram
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Reviewed April 9, 2014

we have been to Citadines many times in some different locations, Shanghai, Hong Kong or Thailand and from those places, we felt Citadines is a brand for budget serviced apartment- Small room (esp in Hong Kong- super small), average decoration, no good facilities, not in major streets. However, this Citadines on Borke offers everything opposite to what we had experienced. prime location, very good gym and kitchenette in room. the decoration is modern. only one con is there was no view at all in our room. from the window, what we could see is the next building which they are too close to each other.

  • Stayed: January 2014, traveled as a couple
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Thank Ouiyah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2014

A perfect location. The front desk staff were all wonderful at all times - they couldn't have been more helpful!! We stayed in a well equipped 2 bedroom, 2 bathroom apartment (the shower in the ensuite was over the bath which didn't worry us, however it might prove hard for some!) Both bedrooms had superbly comfortable beds! Everything was just great!

  • Stayed: March 2014, traveled with friends
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3  Thank RobynR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this reviewResponded April 15, 2014

Dear RobynR,

Thank you for taking the time to share a review of your recent stay at Citadines on Bourke Melbourne. It is great to read that you enjoyed a comfortable night sleep and appreciated the space our two-bedroom apartment provided you. We will be sure to pass on your positive feedback to the Guest Services Team; they will be pleased to know they assisted in making your stay a memorable one.

From all the team at Citadines, we look forward to seeing you again soon.

Warm regards,

Shannon R
Marketing Executive
Citadines on Bourke Melbourne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2014

Why any designer would choose lime green for a feature colour surprises me on every visit to this hotel but I never hate it as much as I think I will at first.

While often at the top end in terms of price for an apartment hotel in Melbourne, you get what you pay for and this hotel has great spacious rooms that are a pleasure to stay in.

My only gripe is that I have on a few occasions found the check in staff to be surly but the encounter is brief and the hotel quality makes up for it.

  • Stayed: March 2014, traveled on business
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1  Thank ohmyhat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this reviewResponded April 15, 2014

Dear ohmyhat,

Welcome back to Citadines on Bourke Melbourne! It is wonderful to read you had a pleasant visit with us, and enjoyed the modern and vibrant furnishings of our apartments. We are disappointed to read however, that our Guest Services Team didn’t make a positive impression on you. We strive to provide our guests with both a helpful and friendly service and would like to apologise that you didn’t experience this during your stay.

Thank you for taking the time to share your feedback, if you are ever in Melbourne again we hope you choose Citadines. We look forward to seeing you then.

Warm regards,

Shannon R
Marketing Executive
Citadines on Bourke Melbourne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2014

Being a serviced apartment, the rooms are well equipped with a very comfortable bed and modern amenities, including an iPod dock and LCD TV. The kitchen is stocked with everything you need except for the food and condiments of course, but was enough for cooking.

Internet is not free though, and is very expensive - it's cheaper to buy a dongle and a package from Telstra to get 4G connections. Optus barely works inside parts of the hotel.

In addition, while the hotel has laundry facilities, this is also a central service and is charged per use, which is expensive. Each room does not have a laundry machine, making it difficult to clean your clothes at a reasonable price.

The swimming pool and fitness facilities are of good quality though - the pool is a 2 laned indoor 25 meter pool, making swimming very practical.

Overall, if you're looking for a place to stay, a very good choice despite the shortcomings.

Room Tip: Ask for a room facing the city - the other option will face the wall of a building allowing almost no sunlight in.
  • Stayed: May 2013, traveled on business
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1  Thank mis0soup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this reviewResponded April 15, 2014

Dear mis0soup,

Thank you for sharing feedback of your stay with us last year at Citadines. It is wonderful to read that you had an enjoyable stay and were impressed with our convenient range of guest facilities, including our swimming pool and fully-equipped gymnasium.

We always try to listen to what our guests are saying, and you may be pleased to know Citadines on Bourke Melbourne now offers complimentary wireless broadband internet to our guests. We hope you will come back and stay with us again soon, and personally enjoy these improvements we have made.

Warm regards,

Shannon R
Marketing Executive
Citadines on Bourke Melbourne

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Reviewed March 30, 2014

Stayed here on the weekend with a friend. The room was booked on Wotif and there was supposed to be a free upgrade of the room. I'm not sure that actually happened as the room was quite small and had a pretty poor outlook. We were only there to sleep, so didn't matter much, and the beds were lovely and comfortable. The bathroom could do with a good clean. On the surface it looks ok, but has soap scum and orange slime in the shower.

apart from the reception staff were very helpful, and location was great, although it could be a bit difficult to find.

  • Stayed: March 2014, traveled with friends
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Thank fairywings2507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan L, Manager at Citadines on Bourke Melbourne, responded to this reviewResponded April 13, 2014

Dear fairywings2507,

Thank you for you recent stay and for your review.

I am delighted that our central location and friendly helpful staff made your stay so enjoyable. However, I am sorry to hear of the unsatisfactory housekeeping which you received. I would be most grateful if you would contact me (bryan.loh@the-ascott.com) with your booking details so that I may investigate this matter and take the necessary action. This is not characteristic of our usual standards, and your feedback is much appreciated.

Looking forward to welcoming you back again on your next visit to Melbourne.

Kind regards,

Bryan Loh
Assistant Residence Manager
Citadines on Bourke Melbourne Apart'Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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