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“Great Location”

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Citadines on Bourke Melbourne
Ranked #32 of 160 Hotels in Melbourne
Certificate of Excellence
Wellington, New Zealand
Level 4 Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great Location”
Reviewed April 10, 2014

You could eat out every night for six months within two blocks of Citadines and not visit the same restaurant twice. We chose the place for the location and it delivered. The rooms are good but maybe a little cheaply built & furnished. Clean and well run but not wow if you know what I mean. Friendly team, excellent pool & gym if you like to work out. Well priced. We would come here again.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank triflow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review, April 15, 2014
Dear triflow,

Thank you for taking the time to provide feedback of your recent stay at Citadines on Bourke Melbourne. We are delighted to read that you enjoyed your experience and our found our central location on Bourke Street perfect for your needs. We agree there are so many wonderful restaurants on our doorstep, it is hard to choose just one!

From all the team at Citadines, we hope to welcome you back again soon.

Warm regards,

Shannon R
Marketing Executive
Citadines on Bourke Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,105 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (537)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Bangkok, Thailand
2 reviews
Reviewed April 9, 2014

we have been to Citadines many times in some different locations, Shanghai, Hong Kong or Thailand and from those places, we felt Citadines is a brand for budget serviced apartment- Small room (esp in Hong Kong- super small), average decoration, no good facilities, not in major streets. However, this Citadines on Borke offers everything opposite to what we had experienced. prime location, very good gym and kitchenette in room. the decoration is modern. only one con is there was no view at all in our room. from the window, what we could see is the next building which they are too close to each other.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ouiyah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Level 6 Contributor
107 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed April 1, 2014

A perfect location. The front desk staff were all wonderful at all times - they couldn't have been more helpful!! We stayed in a well equipped 2 bedroom, 2 bathroom apartment (the shower in the ensuite was over the bath which didn't worry us, however it might prove hard for some!) Both bedrooms had superbly comfortable beds! Everything was just great!

  • Stayed March 2014, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RobynR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review, April 15, 2014
Dear RobynR,

Thank you for taking the time to share a review of your recent stay at Citadines on Bourke Melbourne. It is great to read that you enjoyed a comfortable night sleep and appreciated the space our two-bedroom apartment provided you. We will be sure to pass on your positive feedback to the Guest Services Team; they will be pleased to know they assisted in making your stay a memorable one.

From all the team at Citadines, we look forward to seeing you again soon.

Warm regards,

Shannon R
Marketing Executive
Citadines on Bourke Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 31, 2014

Why any designer would choose lime green for a feature colour surprises me on every visit to this hotel but I never hate it as much as I think I will at first.

While often at the top end in terms of price for an apartment hotel in Melbourne, you get what you pay for and this hotel has great spacious rooms that are a pleasure to stay in.

My only gripe is that I have on a few occasions found the check in staff to be surly but the encounter is brief and the hotel quality makes up for it.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ohmyhat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review, April 15, 2014
Dear ohmyhat,

Welcome back to Citadines on Bourke Melbourne! It is wonderful to read you had a pleasant visit with us, and enjoyed the modern and vibrant furnishings of our apartments. We are disappointed to read however, that our Guest Services Team didn’t make a positive impression on you. We strive to provide our guests with both a helpful and friendly service and would like to apologise that you didn’t experience this during your stay.

Thank you for taking the time to share your feedback, if you are ever in Melbourne again we hope you choose Citadines. We look forward to seeing you then.

Warm regards,

Shannon R
Marketing Executive
Citadines on Bourke Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level 5 Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 31, 2014

Being a serviced apartment, the rooms are well equipped with a very comfortable bed and modern amenities, including an iPod dock and LCD TV. The kitchen is stocked with everything you need except for the food and condiments of course, but was enough for cooking.

Internet is not free though, and is very expensive - it's cheaper to buy a dongle and a package from Telstra to get 4G connections. Optus barely works inside parts of the hotel.

In addition, while the hotel has laundry facilities, this is also a central service and is charged per use, which is expensive. Each room does not have a laundry machine, making it difficult to clean your clothes at a reasonable price.

The swimming pool and fitness facilities are of good quality though - the pool is a 2 laned indoor 25 meter pool, making swimming very practical.

Overall, if you're looking for a place to stay, a very good choice despite the shortcomings.

Room Tip: Ask for a room facing the city - the other option will face the wall of a building allowing almost n...
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mis0soup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review, April 15, 2014
Dear mis0soup,

Thank you for sharing feedback of your stay with us last year at Citadines. It is wonderful to read that you had an enjoyable stay and were impressed with our convenient range of guest facilities, including our swimming pool and fully-equipped gymnasium.

We always try to listen to what our guests are saying, and you may be pleased to know Citadines on Bourke Melbourne now offers complimentary wireless broadband internet to our guests. We hope you will come back and stay with us again soon, and personally enjoy these improvements we have made.

Warm regards,

Shannon R
Marketing Executive
Citadines on Bourke Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Devonport, Australia
Level 6 Contributor
253 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
Reviewed March 30, 2014

Stayed here on the weekend with a friend. The room was booked on Wotif and there was supposed to be a free upgrade of the room. I'm not sure that actually happened as the room was quite small and had a pretty poor outlook. We were only there to sleep, so didn't matter much, and the beds were lovely and comfortable. The bathroom could do with a good clean. On the surface it looks ok, but has soap scum and orange slime in the shower.

apart from the reception staff were very helpful, and location was great, although it could be a bit difficult to find.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fairywings2507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan L, Manager at Citadines on Bourke Melbourne, responded to this review, April 13, 2014
Dear fairywings2507,

Thank you for you recent stay and for your review.

I am delighted that our central location and friendly helpful staff made your stay so enjoyable. However, I am sorry to hear of the unsatisfactory housekeeping which you received. I would be most grateful if you would contact me (bryan.loh@the-ascott.com) with your booking details so that I may investigate this matter and take the necessary action. This is not characteristic of our usual standards, and your feedback is much appreciated.

Looking forward to welcoming you back again on your next visit to Melbourne.

Kind regards,

Bryan Loh
Assistant Residence Manager
Citadines on Bourke Melbourne Apart'Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level 6 Contributor
153 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed March 30, 2014

We stayed here for 3 nights over the White Nights weekend. We found the studio apartment to be very clean and quiet -- there was very little street noise even though we were on a low floor. No noise from neighbours either. The kitchenette had everything we could have needed for our short stay stay, but admittedly, we didn't make full use of it as there are so many places to eat nearby. The free wi-fi worked well.

The service was excellent. Check-in/out was painless and the front desk always greeted us with a cheery hello whenever we entered the hotel. This was really appreciated. Yes, we would stay here again.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank divebunny1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review, April 2, 2014
Dear divebunny1,

Thank you for sharing feedback of your time with us during the White Nights Festival. We agree it is indeed handy having a kitchenette available to you when travelling, but why stay in and cook when there are so many delicious restaurants right on your doorstep to go out and try!

It will be a pleasure to pass on your positive feedback to our Housekeeping and Guest Services Teams; they will be very happy to know they contributed to your memorable stay.

From all the team at Citadines, we hope to welcome you back again soon.

Warm regards,

Shannon R
Marketing Executive
Citadines on Bourke Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Citadines on Bourke Melbourne

Property: Citadines on Bourke Melbourne
Address: 131-135 Bourke Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Melbourne
#30 Romantic Hotel in Melbourne
#31 Luxury Hotel in Melbourne
#33 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Citadines on Bourke Melbourne 4.5*
Number of rooms: 380
Official Description (provided by the hotel):
Citadines on Bourke is the epitome of Melbourne; vibrant and modern. Located in the heart of the city, the Apart’hotel is in the perfect location to experience all the world’s most livable city has to offer. Enjoy some retail therapy in the Bourke Street Mall, Melbourne Central and Emporium Melbourne; discover the magic of Melbourne Cricket Ground (MCG) and Rod Laver Arena with the Australian Football league (AFL), cricket, tennis, as well as world-class concerts. Relax and take a culinary journey with Melbourne’s unique dining experiences, all this and more, right on your doorstep. Though if it’s business that brings you to town, Citadines is located close to Parliament House, Collins Street and the SX1 and SX2 buildings, right within the Central Business District. Citadines boasts 380 serviced apartments, each with separate living and dining areas, fully-equipped kitchenettes and modern amenities. At Citadines, you will have the privacy of your own apartment, while enjoying the convenience of a hotel. The property also features a fully-equipped gym, indoor pool, sauna and outdoor sundeck; as well as conference and meeting rooms, business corner and complimentary wireless internet. ... more   less 
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Also Known As:
Citadines On Bourke Melbourne Hotel Melbourne

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