Being our first time to Melbourne, my partner and I decided to change hotels halfway through our trip for a bit of variety, this being the second hotel we stayed at.
The hotel itself was amazing. We didn't realize just how many floors it had and were shocked when we got our room on the 22nd floor. The view was breathtaking and I purposefully slept with the curtains open some nights so that I could look out onto the city first thing in the morning, it really was amazing. The room had everything we needed and was quite spacious.
It was great to have the pool, gym and sauna located on the first floor especially considering it was 39degrees one day were there. It gave us the opportunity to stay out of the heat but still have things to occupy us during the day. All of the staff were really friendly from check-in to check out - a blonde lady at the reception was even kind enough to offer to print our boarding passes out at the reception as the normal printer and computer for guests to use was occupied by another guest at the time -rather than us have to wait or come back at a later time to use the guest computer.
The location we found to be good - was close to Chinatown and the greek district and there was a great cafe just next door and an awesome ice-cream/crepe shop just down the road too. It seemed to almost be in an awkward position compared to other places though. To get to say the Victoria markets or museum, it was just that little bit too far to walk for us especially in the heat or when carrying bags of things purchased from the markets, but by the time we would walk to the city circle tram it seemed almost pointless to get the tram to go only a couple of stops, often having to wait a long time because the trams were completely full. In saying that there was plenty of choice for food that was all within a close walking distance so the location in regards to this was very good.
The only thing that let us down a little was housekeeping. We returned one day at about 4 and the room had still not be serviced. We wanted to just rest for a bit before heading out that night but we needed new towels (the airconditioning on kept our previous ones damp) and other amenities. I went looking for a housekeeper, just to see if we could get these things off the trolley. I waited around the corridor near a trolley for quite a while with another gentlemen that also had not had his room serviced and was after towels, but we could not find anyone. I would assume that they were busy that day, but when I came out again to look for them later, as still no one had come to the room, there was a group just standing in the hallway chatting.
Also, within the 5 day period out rubbish was never emptied (something I would think they would do?) as I could not find a rubbish chute or a larger bin, or any information of where to find one to get rid of it ourselves. We ended up filling the cupboard and quite a few plastic bags that we had to leave on the bench. We would have told reception but kept thinking 'they'll empty it tomorrow'.
The shower was also a bit funny. It was extremely level, with a gap under the swinging glass door and nothing stopped the water from coming out of the initial shower area into the rest of the bathroom area. My partner ended up accidentally flooding the whole bathroom area and onto the carpeted area because there was just nothing to stop the water from flowing out. Design fault, so not much the hotel itself can do now but I wondered whether it happened to other people too, something we could have been told to keep an eye on?
Despite that however we had a great stay and would definitely consider staying at this hotel again.
- Official Description (provided by the hotel):
- Citadines on Bourke is the epitome of Melbourne; vibrant and modern. Located in the heart of the city, the Apart’hotel is in the perfect location to experience all the world’s most livable city has to offer. Enjoy some retail therapy in the Bourke Street Mall, Melbourne Central and Emporium Melbourne; discover the magic of Melbourne Cricket Ground (MCG) and Rod Laver Arena with the Australian Football league (AFL), cricket, tennis, as well as world-class concerts. Relax and take a culinary journey with Melbourne’s unique dining experiences, all this and more, right on your doorstep. Though if it’s business that brings you to town, Citadines is located close to Parliament House, Collins Street and the SX1 and SX2 buildings, right within the Central Business District. Citadines boasts 380 serviced apartments, each with separate living and dining areas, fully-equipped kitchenettes and modern amenities. At Citadines, you will have the privacy of your own apartment, while enjoying the convenience of a hotel. The property also features a fully-equipped gym, indoor pool, sauna and outdoor sundeck; as well as conference and meeting rooms, business corner and complimentary wireless internet. ... more less
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- Also Known As:
- Citadines On Bourke Melbourne Hotel Melbourne