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Citadines on Bourke Melbourne
Ranked #32 of 158 Hotels in Melbourne
Certificate of Excellence
Brisbane, Queensland, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Just what we needed”
3 of 5 bubbles Reviewed February 18, 2012

We stayed at the Citadines on Bourke on a recent trip to Melbourne and stayed 3 nights in the Executive suite. The hotel room was exactly what we were after - it had the basic amenities and was very clean. The view was fantastic as well, especially at night. It's in a great location and is close to all of the trams, shops, restaurants and cafes.

The only criticism I have is their beds. We had a king bed, which was basically two singles put together. I did ask reception if we were able to have a single each and was informed that it would be an extra $25. I thought that was a poor reflection on the hotel and naturally I passed up on that. The other thing is that house keeping is not offered on Sundays. It would've been great to have come back to our hotel on Sunday after a long and tiring day of shopping and have our room made up and replenished with fresh towels, soap and shampoo.

Other than that, my friend and I enjoyed our stay at the Citadines. We only really needed a room to crash at night and the Citadines delivered. I would stay again, only if I can find the same rate I got from webjet. I'm giving it 3 and a half stars.

Room Tip: Book an executive - they're on the higher floors and you'll get a great view Shop around an...
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  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Thaoii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,999 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (518)
Date | Rating
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  • Chinese (Simplified) first
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English first
sydney
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 14, 2012

Our room was very clean and the staff, extremely friendly. Upon departure, they checked us in on our flight and printed our boarding passes without any hassles. The hotel's conveniently located right on Bourke st. The main shopping areas as well as the quirky cafes and restaurants, nestled away in the side street alleys, are all easily accessible by foot. We had issues with our tv however upon request, someone was promptly sent up to our room and the problem was rectified. We were very happy with the service we received. Overall, we had a pleasant experience.

  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank s o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
56 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed February 4, 2012

My wife and I spent 3 nights at the Citadines on Bourke.

Check in was quick and hassle free with the reception staff friendly and helpful especially Christopher and Amy.

We were in an executive studio room on the 20th floor, which had an excellent view of the city.
We decided to choose the executive room over a standard room for the view and we’re glad we did. Just make sure you request a city view room at the time of making your booking.

The room was modern, large and comfy with a small kitchenette with a fridge, microwave, hob and dishwasher in it. These were very useful especially the dishwasher. There was also a sofa and work desk.

We had a queen size bed, which was soft and comfy. There was a flat screen TV with a reasonable selection of channels.

The bathroom was a little confined with the toilet and shower in a small area. This wasn't a major issue because the hand basin and vanity are outside the bathroom, which we found useful when getting ready in the morning and evenings.

Cable and Wi Fi internet is available at $14.95 per day. It would be nice if it was part of the hotel costs, but again we found this reasonable and it seems to be the standard charge at most hotels. There are computers available in the foyer area.

House cleaning was okay and was daily except on Sunday.

There is a very good gym on the first floor with a good selection of modern cardio machines and a multi gym and free weights. There is also an indoor lap pool and unisex sauna. We often choose the places we stay based on the gym available. This gym suited us, but if it doesn’t suit others there’s a Virgin Active Gym is across the street.

Another thing we really liked about the Citadines was the guest laundry. There are laundry’s available on every third floor. The wash costs $4 and dryer is also $4. You come to appreciate these services when you see the prices most hotels charge for laundry and dry cleaning.

The location is excellent and you’re only a short walk away from the main shopping area and restaurants, and the trams are right outside. The Queen Victoria Markets is only a 10 minute walk away something we recommend seeing and doing.

There are several 7-11’s nearby and a large underground supermarket is only 2 blocks away for food/grocery shopping.

Overall we found the Citadines was excellent for everything we wanted to do whilst in Melbourne. We would definitely stay here again and recommend it to others.

Room Tip: Request a city view room
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  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank jbg7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parrearra, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 1, 2012

Great location, very friendly staff and rooms modern, clean and large. Very happy and would stay again at the Citadines when next in Melbourne.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Darryl M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 1, 2012

We had only 3 nights in Melbourne and the Citadines was a great choice for us, being central to everything and handy to the trams. We were very impressed by the apartment, and it was exactly as represented in the photos (so often accommodation is not.) It had everything we needed, was modern, spacious (for the studio that it was) and very clean. The bed was also very comfortable which is also an important consideration for me when I travel. My husband is quite fussy when it comes to accommodation and he didn't find anything to complain about. We will definitely stay here again should we return to Melbourne.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Christine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed February 1, 2012

We stayed 2 nights in Melbourne and chose Citadines as we were able to get a 2 bedroom executive apartment that catered for our family of 5. Even before arriving, the staff were very helpful in explaining where to leave our car to check in. Check in was a breeze and we found the onsite car park a real convenience.

The apartment itself was excellent, very neat and clean, with plenty of space for everyone. We had fantastic views of Melbourne as the apartment was on level 24, and even though was very hot weekend, our rooms were cool due to the very good air conditioners in each room. The bathroom facilities were very clean, and the kitchen area also had everything you could want (although we only used for making coffee). The beds were also very comfortable.

Citadines is located right in the heart of the CBD so is an excellent base for sightseeing, shopping, very close to lots of great restaurants, and exploring Melbourne. We thouroughly enjoyed our stay here and would stay again on our next stay in Melbourne.

Room Tip: Stay on higher levels for better views of the Melbourne skyline
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  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank savasm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed February 1, 2012

We stayed 4 nights the last week in January 2012.

Had 2x 1 bedroom apartments which were booked and paid for 6 months prior to our arrival. We had requested adjoining rooms and 4 single beds ( 4 ladies). On arrival one room was on 10th floor and other on 15th floor, and each apartment only had a double bed. No appolgy, only that they were full and take it or leave it.

We were then advised that this is normal configuation and were sorry we had been told otherwise. They then offered a roll a way bed for each apartment, but the cost was an extra A$50 per bed per night. We had already paid $325 per room per night because they didn't have a 2 bedroom available. Had we known this prior to booking we would have booked elsewhere.

Apart from this, the apartments were beautifully clean, well set out, close to everything, and pool was great. Beds were very comfortable. Air conditioning very quiet and efficient.

We thoroughly enjoyed Citadines except for the extra costs and the staff atitudes.

There is a $100 bond per room regardless of the fact we had one booking for 2 rooms.

Reservations staff need to be aware of this bedding configuation and not confirm single beds if they are not available or advise there is an extra cost. Reception staff need to be less off hand and couldn't care less atitude.

Room Tip: Check the bed configuation, don't expect service from the reception staff
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  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank gran4200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Citadines on Bourke Melbourne

Property: Citadines on Bourke Melbourne
Address: 131-135 Bourke Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Melbourne
#30 Romantic Hotel in Melbourne
#31 Luxury Hotel in Melbourne
#33 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Citadines on Bourke Melbourne 4.5*
Number of rooms: 380
Official Description (provided by the hotel):
Citadines on Bourke Melbourne, in the heart of the city's CBD, offers access to major business and financial offices as well as many world-renowned restaurants, entertainment areas, shopping districts and theatres. Designed for international and domestic travellers on business or leisure, each vibrant apartment has modern amenities along with access to the business corner and fitness corner for efficiency and convenience. Explore Melbourne and relax in the privacy and comfort of your Apart'hotel. ... more   less 
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Also Known As:
Citadines On Bourke Melbourne Hotel Melbourne

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