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“Nice Convenient, Clean” 5 of 5 stars
Review of Citadines on Bourke Melbourne

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Citadines on Bourke Melbourne
Ranked #43 of 156 Hotels in Melbourne
Certificate of Excellence
Mandurah, Australia
Level Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Nice Convenient, Clean”
5 of 5 stars Reviewed December 8, 2011

I have stayed here a couple of times with work, the rooms are spacious, clean and modern. A nice place to stay at.

The staff are very proffesional and friendly.

All the best..

Room Tip: All rooms I have stayed in have been exceptional..
See more room tips
  • Stayed October 2011, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Geoman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,618 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (439)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Brisbane, Australia
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed December 6, 2011

Citadines on Bourke is a great value for money apartment hotel very close to china town. Rooms are comfortable and clean with outlook over Melbourne city. Beds are great and they have iPod system and a flat screen tv. At around $160 a night great value for money. If you have a car there is a station two doors down.

  • Stayed December 2011
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Dabear1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 6, 2011

Excellent location, funky & modern, clean, quiet, value for money & fabulous staff, can't wait to stay here again.

  • Stayed December 2011, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Allison B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed December 5, 2011

We stayed here for slightly over a week. The location is great - just a 5 minute walk to Bourke Street Mall and within walking distance of several great cafes and eating places, including Chinatown. We stayed in a studio deluxe for 2 nights and were then upgraded to a studio executive for the remaining nights under a promotion they were running at the time. I honestly couldn't tell the difference between the two rooms apart from the fact that the studio deluxe had a partition between the bed and the rest of the room, whereas the executive did not. The rooms are quite barebones, basic amenities like shower caps and cotton balls are not provided, but I didn't think this was anything to complain about, you get what you pay for.

What did irk me was the poor standard of housekeeping. The place is new so everything is still fairly clean, but the carpets are stained, there was hair in the drawer where the hairdryer was kept and the shower in our first room initially smelt quite bad until we ran the hot water full force to clean it out. Housekeeping seemed very indifferent to their job - we wrote a note asking for 2 extra bath towels on Saturday morning as there is no housekeeping service on Sundays. The room was cleaned, the note removed, but no extra bath towels provided. Used cups were placed in the dishwasher but not washed. A garment fell off our bed onto the floor - we did not notice this before leaving the room for the day, but when we came back the garment was still there on the floor, so the housekeeper must have just stepped around it when making the bed.

Overall, not a bad experience, but certainly not great. Would try another place next time

  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Tamszee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
suitdude30, Assistant Residence Manager at Citadines on Bourke Melbourne, responded to this review, December 19, 2011
Dear Sir/Madam,

Thank you very much for your recent feedback, and for choosing Citadines on Bourke Melbourne as your “home away from home”.

We are sorry to learn of your disappointing experience with housekeeping. Please be assured that your experience is not characteristic of our usual high standard and I regret that this was not highlighted during the stay to allow us to address the matter immediately. Nonetheless, we have taken the opportunity presented by your feedback to review the training and supervision of the staff involved as your experience certainly fell short of both your and our expectations.

I am pleased to see that you enjoyed other aspects of your stay however, and I invite you to contact me directly when planning your next visit to Melbourne, so that I may take personal care of your arrangements.

Thank you once again for your support of Citadines on Bourke Melbourne, and my team and I look forward to welcoming you back in the near future.

Kind regards,

Bryan Loh
Assistant Residence Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
172 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 stars Reviewed December 4, 2011

Stayed here four nights over a busy weekend in Melbourne. The hotel is in a great location for the major shopping areas in the CBD. Our studio room on the 10th floor was very quiet considering how busy the hotel was. Decor is a bit stark and "hospital" like but overall would recomend a stay here when in Melbourne.

  • Stayed December 2011
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Wayne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
275 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
3 of 5 stars Reviewed December 3, 2011

Great central location in business distrit and next to China town. I could go almost everywhere on foot. The room space is reasonable, value for the lovation but everything else is basic. No tooth brush or pens or envelopes. The kitchenette is complete with microwave, dishwasher, etc.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank 1place1dream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 2, 2011

My husband and went to Melbourne for a vacation during Nov 26-29. We stayed in Citadines and love it so much! It was very new, functional, very practical and conveniently located within walking distance to the Parliament and Old Treasury Building.

What we love this hotel is the interior that is so functional. The kitchen was very useful with stove, oven+microwave, kettle and toaster. All we need was simply buying seasoning and food. What we saw on website was exactly the same in the room in good condition.

Tips for better experience:
- Bring your own slippers.
- Ask for a higher floor. Mine was at 6th floor with no view at all.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Brianmabel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Citadines on Bourke Melbourne

Property: Citadines on Bourke Melbourne
Address: 131-135 Bourke Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Melbourne
#30 Romantic Hotel in Melbourne
#33 Family Hotel in Melbourne
#41 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Citadines on Bourke Melbourne 4.5*
Number of rooms: 380
Official Description (provided by the hotel):
Citadines on Bourke Melbourne, in the heart of the city's CBD, offers access to major business and financial offices as well as many world-renowned restaurants, entertainment areas, shopping districts and theatres. Designed for international and domestic travellers on business or leisure, each vibrant apartment has modern amenities along with access to the business corner and fitness corner for efficiency and convenience. Explore Melbourne and relax in the privacy and comfort of your Apart'hotel. ... more   less 
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Also Known As:
Citadines On Bourke Melbourne Hotel Melbourne

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