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“Stunning Views, Excellent Service”

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Crown Metropol Melbourne
Ranked #32 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed July 9, 2014

We stayed in Crown Towers for one night to celebrate my partners birthday. I had previously contacted the hotel to request a room on a high level to make the most of the views, they put us on the 25th floor with spectacular views over the city. When checking in the receptionist noticed we were celebrating a birthday and arranged to have champagne and chocolates put in the room. I would like to thank crown for these small touches which helped make our night special.

The room itself was very large and clean with everything we could require. We also visited the pool area on the 27th floor which was brilliant, you can have a swim while looking out across the city.

The location is excellent with plenty of places to eat and drink along the river and only a 5 minute walk to the CBD. If you don't want to leave the hotel crown complex also has lots to do, with restaurants, bars, shops and even a cinema.

I would definitely recommend this hotel to anyone staying in Melbourne

  • Stayed: June 2014, traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank Jenni H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,309 - 2,315 of 3,984 reviews

Reviewed July 9, 2014

The Metropol is in a great location and is a part own the crown complex. Easy access to the casino and to south bank. The rooms are very generous in size and very comfortable. For once my wife could not find one thing to complain about, a miracle ;)

  • Stayed: June 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank stefangr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2014

Do not bother!! no atmosphere, staff uncoordinated slow, just cannot get it right, my son ordered a Soy coffee (he has been vegan for many years) after waiting 25min it arrived after tasting was a full cream milk coffee (just great) missed the evening drinks as off to a show, cannot report on how that went, breakfast just ok (nothing special) no being made to feel welcome. Does not compare to other Club Lounges. Hotel rooms looking a little worn, views built out, better options available for the overall rate.

Room Tip: All rooms fit a price category, request a view not built out.
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  • Stayed: June 2014, traveled with family
    • Value
    • Rooms
    • Service
Thank Janet P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarleyMoraitis, General Manager at Crown Metropol Melbourne, responded to this reviewResponded July 20, 2014

Thank you for taking time to review our hotel.

I was disappointed to read of your experience – especially with regards to the service in “28”.

I would like to discuss your comments further and can be contacted on +61 3 9292 8888

Kind Regards

Harley Moraitis
General Manager
Crown Metropol Melbourne

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2014

Stayed for one night in a deluxe city room. A little disappointed that the room we paid for promised a view but we were overlooking a car park. The rest of the stay however, outweighed this negative start. Beds are super comfortable, and the staff are wonderful especially since it's such a large hotel and things can easily be overlooked. I spilt wine on the bed (oops) and within 5 min of calling housekeeping they came up to change the entire bed. I can highly recommend the spa too! the couples massages are heavenly and worth the price tag! albeit a little steep. Pool is stunning too! Since the majority of the stay was a surprise orchestrated by my boyfriend, the hotel staff at reception were fabulous at keeping things under wraps.
Only tip is to demand a view if you've paid for it, and park nearest to the doors on level one nukes you're parking valet.

Room Tip: If you pay for a city view, demand it! Corner rooms are wonderful, try to get above the 7th floor.
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  • Stayed: June 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Christine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2014

A very well presented large hotel whose rooms are very large. With a sixties feel, the room had sliding panels which opened the bathroom into the bedroom area - great for watching TV while dressing. The room has all facilities you would expect and had a great view over the Melbourne Exhibition Centre. Breakfast was comprehensive, but the restaurant very busy and staff struggled to keep up with tea service and dish clearing.

Stayed: May 2014, traveled on business
Thank Graeme S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2014

Great location, within walking distance to Tram stop, can walk to Melbourne CBD. Colonial Tramcar Diner stops just down the road. Lots of restaurants and shopping without even going outside. Lovely decor, nice clean and modern room. Housekeeping is excellent, reception staff and valets friendly and helpful. Like this hotel would definitely go back.

  • Stayed: May 2014, traveled with friends
    • Location
    • Rooms
    • Service
Thank CarolineS848
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2014

Our visit recently was outstanding. The pool and facilities were world class and the service was commendable. The staff were all very friendly and the room was modern and clean. We were able to check in well ahead of time and staff were helpful and we'll accommodating.

  • Stayed: July 2014, traveled with family
    • Location
    • Rooms
    • Service
1  Thank Gianna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Metropol Melbourne

Address: 8 Whiteman St, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Melbourne
#18 Family Hotel in Melbourne
#21 Romantic Hotel in Melbourne
#31 Luxury Hotel in Melbourne
Price Range: $175 - $486 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crown Metropol Melbourne 5*
Number of rooms: 658
Official Description (provided by the hotel):
Experience contemporary luxury in its purest form at Melbourne's Crown Metropol hotel.Your senses will be heightened with the many special touches that make every stay both relaxing and memorable. From the moment you take in the hotel's elegant form and enter the uniquely designed reception area, you will feel a sense of peace and calm that makes every visit to Crown Metropol a welcome escape from day-to-day life. ... more   less 
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Also Known As:
Crown Metropol Hotel Melbourne

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