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“Amazing”

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Crown Metropol Melbourne
Ranked #33 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed April 4, 2014

We stayed one night here and from the moment we arrived in the taxi to the moment we left, the service was amongst the best we've ever experienced anywhere in the world.
Nothing was too much trouble for the staff, the hotel is beautifully presented and the facilities as good as they get.
Our regular room on the 26th floor was spacious, modern and a joy to spend time in. The in-room dining was excellent and the pool, spa and change facilities fantastic.
We had a late night flight but were told we were free to use the facilities up until we left, which made it totally stress free.
I can't recommend this hotel highly enough.

Stayed: March 2014, traveled as a couple
Thank Yoshiesque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarleyMoraitis, General Manager at Crown Metropol Melbourne, responded to this reviewResponded April 8, 2014

Thank you for your review.

I was so thrilled to read that the staff took great care of you during your stay and very pleased that you enjoyed the facilities of Crown Metropol.

We look forward to welcoming you back and I would love the opportunity to catch up with you on your next stay. Please feel free to contact me directly on 61 3 9292 8888.

Kind regards,

Harley Moraitis
General Manager

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2,454 - 2,460 of 3,959 reviews

Reviewed April 4, 2014

Really good location, room small but nice and great comfort - had a really good stay. Service brilliant, so friendly. Was easy to connect from airport and really walkable - very close to Chinatown and cheap food closeby, loved this place.

  • Stayed: November 2013, traveled on business
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Thank Tim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarleyMoraitis, General Manager at Crown Metropol Melbourne, responded to this reviewResponded April 8, 2014

Thank you for your review.

We love that you love the place!

Look forward to seeing you soon.

Harley Moraitis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2014

I have stayed in this hotel twice when staying in the city. A little more pricey than some of the others but definitely worth it. The decor is great, the position cannot be beaten and the rooms are modern and chic...the bathroom accessories smell devine..The staff are always friendly and very helpful. The pool is great and has fantastic views...as I believe has the bar which we didn't visit. Bang Slap in the middle of The Crown entertainment centre....so much to do....lots of restaurants, bars, (you can find a new bar on every visit!), cinema, nightclubs and other entertainment. We had a great evening.....I will certainly be back.

Room Tip: Ask for a room on the higher floors to appreciate the views.
See more room tips
  • Stayed: March 2014, traveled as a couple
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Thank 2muchfinefoodandwine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarleyMoraitis, General Manager at Crown Metropol Melbourne, responded to this reviewResponded April 8, 2014

Thank you for your review.

It is always nice to hear from our returning guests, this is always the greatest compliment!
At Crown there is definitely plenty of activities going on, and it sounds like you had a great night away.

We look forward to seeing you again.

Harley Moraitis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2014

From the friendly welcome by all of the staff, the well appointed and modern rooms and terrific location, this is a great place to stay. This hotel has all the facilities that you would expect from a high quality hotel, with a lovely pool and well equipped gym on the 27th floor also worth a visit. Slightly disappointing that the sky bar was closed during the period i was here but hey, you can't have everything!

Stayed: March 2014, traveled on business
Thank xsunseekers-x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarleyMoraitis, General Manager at Crown Metropol Melbourne, responded to this reviewResponded April 8, 2014

Thank you for your review.

The pool is definitely one of the star attractions of the Hotel. Located on the 27th floor, the view is just amazing.

Hopefully you get to visit the Sky Bar on your next stay.

Thanks again,

Harley Moraitis
General Manager

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Reviewed April 2, 2014

The hotel rooms are fantastic - big, clean and comfortable from the bed to the shower. The pool on the top floor is great with a good view of Melbourne. If you're into your fitness you'll find the fully equipped gym a bonus. Only negative is the over priced hot buffet breakfast - you're better off going to a funky cafe along the river for breakfast for half the price.

  • Stayed: April 2014, traveled on business
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Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarleyMoraitis, General Manager at Crown Metropol Melbourne, responded to this reviewResponded April 8, 2014

Thank you for your review.

We are very lucky to have such a fantastic housekeeping team at the hotel.
I will ensure to pass on your compliments in regards to the cleanliness and standard of our rooms.

Hopefully we get to welcome you back again soon.

Kind regards,

Harley Moraitis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2014 via mobile

To anyone who reads my reviews you'll know I don't do one liners. I like to right a little essay. Or as is known these days. I blog.
So.... I recently moved house & was in the position of no power connected. Unforeseen issues with connections. Power company dropped the ball, blah de blah.
So my daughter & I needed a place to call home for a few days. Miss (11) had requested several times to stay at a hotel with me so I thought here's the opportune moment. The hotel of choice was The Metropol. It's location on the edge of the CBD meant a quick and easy dash for the school run in the morning & stunning city views at night.
We checked in & little did I know the GM was working reception that afternoon. I do love a hands on boss. As we had checked in with him, the following morning he remembered us & greeted us warmly. Having briefed him earlier of our dilemma, he gave me his card and instructed me to call him personally should we require further nights. Which we did.
I called the GM & he booked us in a further 2 nights. He said easy enough to cancel if you need too. And then proceeded to upgrade us to the higher floor with club 28 status. This upgrade included complimentary pre dinner drinks & nibbles and breakfast.
The staff across the board were charming, warm, approachable & professional. The whole experience took the dread away from our home not being in live in condition, to it being a mini sojourn with my darling daughter. Who treated it all as a great adventure. She loved the pool & made herself her school sandwiches from the breakfast buffet.
The Metropol Hotel is a elegant, boutique hotel. Glamorous enough for pop stars & celebrities but warm & fuzzy enough for a family. I applaud the staff & management for their excellent service and for simply being genuine. They made it the best part of moving house.

Stayed: April 2014
Thank Dayle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarleyMoraitis, General Manager at Crown Metropol Melbourne, responded to this reviewResponded April 8, 2014

Thank you for your review.

I sincerely appreciate the time you have taken to write this review.
It was lovely to meet you during your stay and I am thrilled that you and your daughter had a wonderful time.

We look forward to seeing you back again.

Kind regards,

Harley Moraitis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2014

Stayed here Mon 31st March for 1 night on work. Friendly chatty reception on check in. Rooms were of the highest standard and extra tv channels were on offer than the usual hotels.......movies are a tad pricey though! Great shower and bathroom goodies as well. Swimming pool is out of this world and the gym had everything you need,loved having a run while overlooking Melbourne. Had a beer in Mr Hive and the bar staff were great company to have a chat to. Really classy and worth the 5 star rating but friendly,kind and not stuffy service,

  • Stayed: March 2014, traveled on business
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Thank adelaidegreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarleyMoraitis, General Manager at Crown Metropol Melbourne, responded to this reviewResponded April 8, 2014

Thank you for your review.

It’s fantastic to read that you had experienced great service at all the outlets that you visited during your stay.

The team here at Metropol have been personally thanked on your behalf.

Thanks again, and look forward to welcoming you back again in the future.

Kind regards,

Harley Moraitis
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crown Metropol Melbourne

Address: 8 Whiteman St, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Melbourne
#18 Family Hotel in Melbourne
#21 Romantic Hotel in Melbourne
#32 Luxury Hotel in Melbourne
Price Range: $182 - $467 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crown Metropol Melbourne 5*
Number of rooms: 658
Official Description (provided by the hotel):
Experience contemporary luxury in its purest form at Melbourne's Crown Metropol hotel.Your senses will be heightened with the many special touches that make every stay both relaxing and memorable. From the moment you take in the hotel's elegant form and enter the uniquely designed reception area, you will feel a sense of peace and calm that makes every visit to Crown Metropol a welcome escape from day-to-day life. ... more   less 
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Also Known As:
Crown Metropol Hotel Melbourne

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