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All reviews mr hive luxe room infinity pool casino complex valet parking pre dinner drinks shower and toilet steam room floor to ceiling windows top floor room service buffet breakfast city view modern hotel corner room south bank yarra river
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Reviewed January 13, 2014

Another great stay at Crown metrolpol.
Check in was a breeze. We got offered a selection of upgrades, for a nominal fee, however I decided against it, as have been happy with the normal room anyway.
Beds are super comfy. Pillows & donnas great.
Love the large selection of the latest edition magazines for you to have.
We actually parked in the Crown multi level carpark, rather than valet parking, & it was a flat rate of $18.
Only let down was the pool. It was so crowded it was nearly impossible to find 2 seats. There were hundreds (or so it seemed) of kids & adults there, diving, bombing, splashing etc. The spa looked like a sardine can, there were so many people squeezed into it ~ and the noise level was close to deafening.
Needless to say, on a weekend away without our kids, we didn't hang around too long!
Its great that the hotel is family friendly (we have stayed with ours before), but perhaps a separate adults pool would be a great addition.

Room Tip: All of the rooms are really quiet, so probably doesn't matter much
  • Stayed: January 2014, traveled as a couple
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2  Thank LeaRiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarleyMoraitis, General Manager at Crown Metropol Melbourne, responded to this reviewResponded January 21, 2014

Thank you for your review.

It is always great to hear from a regular return guest. This is by far the best compliment!
We understand that the pool has been busy the past few weeks, this is mainly due to school holidays.
Hopefully on your next visit you will get to have a little more relaxation in this area.

Look forward to seeing you back here soon.

Kind regards,

Harley Moraitis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2014

Check in was confusing due to being to being told I had 28 access and checked in from there (it's really a seperate line on the ground floor).

Room smelt musty, poor lighting and a note saying don't open blinds due to window cleaning.
iPhone dock on clock did not work, numbers worn off TV remote, poorly made bed - the bottom sheet all untucked.
Uncomfortable pillows and no selection (not even a standard pillow in cupboard).
Metropol branded toiletries, in a bathroom that looked ordinary - glass doors on toilet and shower looked prison like - without quite enough frosting to feel private.

Level 28 had a lack of seating - mean standing and waiting at breakfast, buffet area smal and cramped, couldn't see the coffee r eggs (made to order maybe? - but who to ask everyone rushing around). At pre-dinner drinks they were out of stock of what was on the list as part of the package.

A lack-lustre experience and for the NYE I think was a waste of money. You go to a 5-star hotel wishing you never have to leave, well I checked about about 10am I couldn't wait to leave.

Never again. If you want a Crown Experience I would suggest Promenade.

  • Stayed: December 2013
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1  Thank Nilpahc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarleyMoraitis, General Manager at Crown Metropol Melbourne, responded to this reviewResponded January 21, 2014

Thank you for your review.

It sounds like you didn’t have the best experience at the hotel.
I would be happy to discuss your stay in more detail, and can be contacted on the details below.


Kind regards,

Harley Moraitis
General Manager
61-3-9292 8888

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Reviewed January 12, 2014

Booked a 1 night package, including access to the 128 lounge and valet parking. We arrived 2 hours early as we had made arrangements for lunch and thought we could drop our bags off - our car was immediately taken from us by an extremely pleasant valet parking attendant who provided us with directions on where we were going for our lunch and when we went into the Hotel we were booked in even although we were early. The staff were exceptionally pleasant. The room was great and the 128 Lounge extremely nice. The prices were overall very reasonable and the pool area was superb, with access also to the gym and although slightly away from the main casino area it was only a short walk away. Location was excellent. We will be returning regularly.

Room Tip: We had a higher room and this provided good views
  • Stayed: January 2014, traveled as a couple
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Thank JSCUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarleyMoraitis, General Manager at Crown Metropol Melbourne, responded to this reviewResponded January 21, 2014

Thank you for your review.

It was lovely to read your experience from the moment you arrived was a positive one.
You can be assured I have shared your comments with our team.

We look forward to welcoming you back as a regular!

Kind regards,

Harley Moraitis
General Manager

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Reviewed January 12, 2014

This is a very practical hotel situated close to all happenings in Melbourne. Rooms and facilities are excellent with the friendly staff only too willing to help in any way. Would highly recommend this to family and friends. Loved it.

Room Tip: We were on the 9th floor and room was very quiet - not there for the view. The view on the higher floors would be magic but more expensive.
  • Stayed: January 2014, traveled as a couple
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Thank Bust21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarleyMoraitis, General Manager at Crown Metropol Melbourne, responded to this reviewResponded January 21, 2014

Thank you for your review.
It was great to read you enjoyed your stay with us.
We sincerley appreciate you recommending us to your family and friends!
Hopefully we get to welcome you back soon.
Kind regards,
Harley Moraitis
General Manager

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Reviewed January 11, 2014 via mobile

I stayed here over the christmas holidays & completey enjoyed it as so the kids. In the heart of the crown complex which was good as everything you need was right there. Only a couple of little things that were a let down was no free carparking & daily service was not quiet up to scratch. But saying that it wasn't really a issue the views were amizing from our room the pool area was amazing. I do highly recommened staying here as i did get it for a good price will definetly stay here again.

Stayed: January 2014
Thank MichaelD459
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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