We stayed here during Cup carnival ... Melbourne was chaotic and this hotel still managed to run like clockwork. Any hiccups were quickly dealt with by their GM Harley who is world class. The rooms are particularly large, and elegantly furnished ... Only negative would be no bath in some room types (but that seems to be the norm in lots of hotels these days unfortunately). The pool and relaxation area are stunning, nice steam room and spa. Great location to the Casino and restaurants and general action.