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“Luxury plus” 5 of 5 stars
Review of Crown Metropol Melbourne

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Crown Metropol Melbourne
Ranked #22 of 157 Hotels in Melbourne
Certificate of Excellence
Wanneroo, Australia
Level Contributor
47 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Luxury plus”
5 of 5 stars Reviewed March 8, 2013

Beautiful luxurious and spacious room.All the fittings and fixtures were to a high standard, the only slight critisism would be the air con noise.
The pool and gym on the 27th floor gives you a 360 degree view of Melbourne and to the coast.The infinity pool is outstanding and the gym and other facilities are 1st class.
Very romantic location and very handy for explooring all the sights of Melbourne.

Room Tip: We stayed on the 17th floor which was perfect.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Gary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,286 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (763)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne Australia
Level Contributor
167 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
2 of 5 stars Reviewed March 7, 2013 via mobile

Nice room, but service is not great.
Had to wait 15 mins to check in, and there was only 2 people ahead of me.
Very stingy with bathroom products, only the basic of basic.
We stayed in A Lux king room for nearly $400 per night. Internet is additional at $25 per day, a rip off in this day and age, Come on Crown, in this day and age Internet should be free!
Breakfast nearly $40 per head, car parking $50 per day. Not to mention the exhorbatant prices in the mini bar, the worst I've ever seen.

It feels like they are trying to squeeze you ever way they can.

It's a shame, our room was very spacious and comfortable.
There is much much better value elsewhere.

Stayed March 2013, traveled as a couple
Helpful?
4 Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarleyMoraitis, General Manager at Crown Metropol Melbourne, responded to this review, March 17, 2013
Thank you for your review.

Firstly, I would like to apologise in regards to your wait at our reception desk. I can understand your frustration, and will ensure this is relayed to our team.

In regards to the bathroom amenities, the hotel offers a number of products including shampoo, conditioner, body wash, body lotion, soap and a box full of 6 other handy items. The items provided are similar to our 5-star competitor Hotels in Melbourne . I apologise that this was not what you expected, however I would be more than happy to discuss this and the other comments you mentioned directly on +61 3 9292 8888.

Kind regards,

Harley Moraitis
General Manager
Crown Metropol
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed March 6, 2013

we decided to stay overnite after attending a concert at the casino and got a good deal for a top range room, the views were fantastic,layout great,3 big screen tvs, great bath and bathroom,sad it was for only one nite would be a great room for new years eve

Room Tip: rooms fronting clarendon st u get views of city and waterfront
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank davtom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
168 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed March 5, 2013

Between the 3 Crown hotels in Melbourne this has to be the least favourite and I would not even bother staying there.
Interior wise, seems to be dark modern and yet not enough lighting to bring out the elegance in the design.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Jeffrie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
52 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed March 4, 2013 via mobile

Stayed here for business for 4 nights the service was excellent from the tart allowing an early check...the pool on level 27 is to die for.
Certainly better than the Promenade hotel although a little pricey..

Stayed March 2013, traveled on business
Helpful?
Thank Stu H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 3, 2013

2nd time at the hotel. A great place to stay. Rooms are large & bed comfy. Needed to get ablanket sent up because the quilt was too hot.
Love the pool deck on the 27th floor, indoor 25m infinity pool & spa looking over Melbourne & surrounds. Very civilised.
I think it would be amazing to be floating in the 38C spa watching a storm come in from the ocean
My only gripes are:
The pillows are flat, 4 of them in the room and they are all the same.
FOX2 didn't work while we were there

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mr-Darron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarleyMoraitis, General Manager at Crown Metropol Melbourne, responded to this review, March 17, 2013
Thank you for your review. It is fantastic to read that you are a return guest of the hotel!

In regards to your pillows, my apologies these were not to your liking. We understand that a pillow is a personal preference and as such we do have a number of different pillows available. On your next stay, please let us know what you would prefer and we will make it happen!

I am also aware that we experienced an issue with FOX2 at the beginning of the month, whilst this has now been resolved – I hope this did not unduly affect your stay with us.

We look forward to seeing you back for stay number 3.

Kind regards,

Harley Moraitis
General Manager
Crown Metropol
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
brisbane
Level Contributor
78 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed March 3, 2013

I arrived at this hotel with carrying a swag of bags and was quickly greeted and asked if I needed a hand. I spent 5-10 minutes waiting in line to checkin and when the line up increased I noticed more staff came out to address the issue which was good. Had twin comfortable beds in a nice room. Not really impressed with the bathroom, just no privacy whatsoever, not an issue if you are solo. The infinity pool on floor 27 is spectacular, my kids enjoyed their swim and wanted to keep going back for more. At 9 pm each night at the front of Crown Casino (on the Yarra side) they light up (gas) large 8-10 metre concrete pylons. This is really worth venturing out to see for both kids and adults. We went to see this fire display twice. Once we stood right under it, could feel the heat of the flames warming you. The second time we went onto one of the bridges so you could see a broader view of perhaps a dozen pylons lighting up consequitively. Both positions were good, but the bridge gave a better perspective I think and you could certainly still feel the heat of the flame even though you were further away. This display only runs for perhaps 60-90 seconds, it is an alternative to fire works which I hadn't seen before and very much liked.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank tim3513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Metropol Melbourne

Property: Crown Metropol Melbourne
Address: 8 Whiteman St, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Melbourne
#8 Business Hotel in Melbourne
#18 Family Hotel in Melbourne
#21 Romantic Hotel in Melbourne
#22 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crown Metropol Melbourne 5*
Number of rooms: 658
Official Description (provided by the hotel):
Experience contemporary luxury in its purest form at Melbourne's Crown Metropol hotel.Your senses will be heightened with the many special touches that make every stay both relaxing and memorable. From the moment you take in the hotel's elegant form and enter the uniquely designed reception area, you will feel a sense of peace and calm that makes every visit to Crown Metropol a welcome escape from day-to-day life. ... more   less 
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Also Known As:
Crown Metropol Hotel Melbourne

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