This is a good place to stay, ideal location, nice room but the customer service at check-in and out was ordinary at best. When we checked in after a long flight the guy was very keen to upgrade us to a better room for an additional $175 a night. After I declined, he seemed disinterested and gave us electronic keys that didn't work so I had to line up again to get the keys fixed. It wasn't a warm welcome. The hotel has a connection to the Crown complex from the first floor so a fully air conditioned walk to the bars and restaurants and the casino. If you are thinking a James Bond style casino, this ain't it. Dress code is shorts and thongs, aussie beach style. We loved the Common Room bar with it's fantastic bar staff, the Guilliame Bistro with wonderful food and service and the Merrywell pub with the best burgers ever. Check out was another negative. We wanted to leave bags and the guy gave ius wrong directions to do this and didn't bother to ask how our stay was. If you need to leave bags, just walk outside and the staff there are great. So cleaners and baggage staff great, counter staff very poor.
- Official Description (provided by the hotel):
- Experience contemporary luxury in its purest form at Melbourne's Crown Metropol hotel.Your senses will be heightened with the many special touches that make every stay both relaxing and memorable. From the moment you take in the hotel's elegant form and enter the uniquely designed reception area, you will feel a sense of peace and calm that makes every visit to Crown Metropol a welcome escape from day-to-day life. ... more less
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- Also Known As:
- Crown Metropol Hotel Melbourne