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“A tat of stain on the white bed sheet”

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About Melbourne Apartments
Ranked #29 of 153 Specialty Lodging in Melbourne
Certificate of Excellence
Reviewed February 5, 2014

Everything was perfect till the housekeeping barged into our apartment in the morning on our last day of stay. Asked me twice if we were to had a late check out at 4pm. I could see their points depreciate like Chun-Li's HP after getting a punch from Ken's O-Yu-Ken. Perhaps the Christmas spirit did created a bottle-neck down the communication pipeline between sales dept and the ops team. Not a rare site among hoteliers...
And it doesn't help when the bugger left my door unlocked when he exited.

Meanwhile, we had a very nice stay in the apartment. I must say it was very difficult to locate, as the street it was in was not even on the map. The kind driver on the Sky Bus had to alight everyone else and make 3-4 turns to find it for us. Bless the kind soul.

Once you locate it, everything else was smooth-running.
The apartment is equipped with almost everything, from washing machine,dryer,toaster,oven,TV,floor fan, dvd player and dvds,ashtray in the balcony for smokers,champagne in the fridge,and all utensils. Towels were old but clean. we could spot a bug or two,but it was summer and excusable. Heater and aircondition was very well maintained.
Our stay there was a bliss.

Not to mention it was near many restaurants and convenience stores, and a stone throw away from Chinatown, food and other essentials are not a problem.

Safety in the area is rather good too. Still, simple due diligence is still required.

I'd strongly recommend this apartment for couples, but not old folks. There is only one elevator servicing the apartment. We overheard residents ahead of us complaining about the elevator breaking down pretty often, and we were rather lucky not to experience it. We were staying on the 10th floor and looking up we see another floor on top of us.
Say if you stay on the top floor and the only elevator breaks down, that will really spice up your vacation.

Room Tip: Not sure where is north and south, but the threes seemed to have a better view. There is one side fa...
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  • Stayed: December 2013, traveled as a couple
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Thank GeorgeJorgimoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aboutmelbourneapts, Owner at About Melbourne Apartments, responded to this reviewResponded February 12, 2014

Thank you so much for taking the time to review About Melbourne Apartments!

We are happy to hear that you enjoyed Apartment 1004 at our Liverpool 16 property!

Thank you for your feedback, and I am sorry to hear of the troubles with your late check out and I apologize that our housekeeper was unaware of our arrangements and disturbed you on the morning of your departure!
We do provide extensive directions to our property in all of our information provided to guests over the course of booking, as we are aware that many of Melbourne's lane ways can be difficult to locate, even for local drivers. This is also why we are always on call to help with directions should you have issues locating us!
We do only have one lift in the Liverpool 16 building and as with all lifts outages do occur, luckily there were none during your stay that you had to deal with! We do of course have emergency lift maintenance company on call who can attend in a matter of minutes should the lift cease operating, so guests having to walk flights of stairs to access their rooms is highly uncommon unless it is by choice!

I am so happy to hear that all in all your stay with us was bliss!
We look forward to welcoming you back to About Melbourne Apartments again!

Warm Regards
Amelia

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102 - 108 of 184 reviews

Reviewed January 29, 2014

My girl friend and I stayed in the Liverpool Street Apartment to attend at wedding and were most impressed. The quality of the linen and towels and equipment were of the highest quality. The shower was excellent and lovely and hot, and the beds were comfortable. We were so central and could walk almost anywhere, and the trams were close by. We loved it and wished we could have stayed longer. We had a wonderful friendly welcome when we arrived and as two females loved the security of the place and felt really safe. I would defy a smoker to enjoy a fag on the skinny balcony, where you can see the street below!! We loved the snazzy atmosphere and the buzzing café life up this sweet little street, and the noise didn't bother us at all. We will highly recommend this place - it was great. We appreciated the little "starter pack" that was provided and would have loved to have knocked off the fizz in the fridge!! There was no WiFi and we highly recommend you book it in advance - we missed the small print. Thank you Melbourne - we loved your city!! It was rocking - went to the semi final tennis too and that was great fun!!

Room Tip: Book Wi Fi in advance - we missed the small print. If you hang out on the skinny metal balcony you...
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  • Stayed: January 2014, traveled with friends
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Thank SweetM0lly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aboutmelbourneapts, Owner at About Melbourne Apartments, responded to this reviewResponded February 12, 2014

Thank you so much for taking the time to review About Melbourne Apartments!

We are delighted to hear that you ladies enjoyed your first stay with us at our Liverpool 16 property in Apartment 303, and obviously took in all the highlights of the property, area, events and everything Melbourne has to offer!

We look forward to welcoming you back to About Melbourne Apartments again very soon and we promise to have another bottle of fizz waiting for you next time to tempt you!

Warm Regards
Amelia

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Reviewed January 6, 2014

Apartment is very tidy, compactly comfortable and functional. It is very well located to immerse yourself in the CBD experience. Yes, there is a but......
Any tourist in Melbourne is highly dependant on information to get around and fully enjoy their time spent, such as maps and navigation, weather, trams and travel info, restaurant/cafe reviews and locations and a variety of service info and tourist destinations etc.
I made numerous requests (had to leave a message) to request Wi-Fi and those calls were returned but we kept missing each other. No messages or instructions were left. I spent 4 nights in those apartments and have never spoken to that lady (who I am sure is very nice), and still have no idea about which hoops I have to jump through in order to get Wi-Fi. On our travels I stayed in numerous styles of other accommodation and accessing Wi-Fi was made simple in all those cases. About Melbourne should make it simpler and more direct.
Thank you to the nearby Crossley Hotel, where I was able to pick-up complimentary Wi-Fi on occasion.

  • Stayed: December 2013, traveled with family
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Thank Glennr17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aboutmelbourneapts, Owner at About Melbourne Apartments, responded to this reviewResponded January 7, 2014

Thank you so much for taking the time to review About Melbourne Apartments!

We are happy to hear that you enjoyed Apartment 402 at our Liverpool 16 property!

Thank you for your feedback, and in response to your comments about issues with our provided WiFi access.
It was a pity you were unable to attend the property and meet me for check in on the 29th December, instead sending two others from your group. Upon check in your friends did mention WiFi access and I explained as we provide Telstra 4G Pre-paid WiFi modems these are normally booked or requested as part of your stay prior to arrival. I explained I would be happy to drop a device to your apartment the following morning (30/12). They advised me to wait to hear from you. Unfortunately I did not hear from you until early evening on 31st December at which point our office was not open, and I was only available for emergencies on site. I did make every effort to reach you but was unable to get hold of you. As our office was also closed on New Years Day and you were due to check out at 10am on the 2nd January we were unable to provide you with a pre-paid WiFi device. I am very sorry to hear that this spoiled your trip to Melbourne and your stay with us, but thank goodness you were able to pick up a complimentary signal from next door on occasion.

We look forward to welcoming you back to About Melbourne Apartments again!

Warm Regards
Amelia

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Reviewed January 1, 2014

This is the 4th year we have stayed at these great apartments and will definitely stay here again next year. The location is great and only about 5 minutes walk down hill to the shops. They are also very close (2 minutes) to great China Town restaurants, The Windsor Hotel and inner city pubs.

The apartments have everything you could possibly need and it was good to see some updated DVDs. We really appreciate the tea, coffee machine, biscuits etc. in the kitchen as these make you feel very at home. The last 2 years we have booked an apartment on the 9th floor with a balcony and would certainly do so again. The balcony which is small, still has a table 2 chairs and a little BBQ on it which provides more options to eat at home or spend time reading in the sun.

We stayed 6 nights and the apartment was serviced during our stay which was really nice. Being on the 9th floor we didn't really hear any outside noise. We have also stayed on the 4th floor and found that apartment to be quiet as well.

I was really impressed when I paid our final payment and was contacted the same day to say I had paid $20 odd dollars too much and where would I like the refund to go. We have stayed in other places where we were over charged and had to wait months to receive a refund.

We will certainly be back.

Room Tip: The apartments with balconies are great as they provide natural air flow and the option to sit outsi...
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  • Stayed: December 2013, traveled as a couple
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2  Thank Robyn E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aboutmelbourneapts, Owner at About Melbourne Apartments, responded to this reviewResponded January 4, 2014

Thank you so much for taking the time to review About Melbourne Apartments!

We are delighted to hear that you enjoyed your latest stay with us at our Liverpool 16 property in Apartment 904!
We are so happy you noticed the little changes in the apartment since your last stay with us... we do constantly look for ways to improve upon our service and our properties especially for our most loyal repeat guests.

We wish you a happy New Year for 2014 and look forward to welcoming you back to About Melbourne Apartments again very soon!

Warm Regards
Amelia

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Reviewed December 28, 2013

We have stayed here before (see previous review) and will definitely do so again. Apart from the great location and the impressive appointments, it's the little things that impress about these apartments. We were delighted to note some little extra improvements this time, such as a lounge and a separate air conditioner in the bedroom, excellent champagne for purchase in the fridge and new DVDs in the lounge. The attention to detail makes this real quality accommodation and good value too. Not to mention the bed is really, really comfy!

Room Tip: Our apartment had a great little BBQ on the balcony.
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  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Vanmerino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aboutmelbourneapts, Owner at About Melbourne Apartments, responded to this reviewResponded January 1, 2014

Thank you so much for taking the time to review About Melbourne Apartments!

We are so happy that you enjoyed your latest stay with us at our Liverpool 16 property!
Thank you for noticing the little changes in the apartment, we do strive to keep things fresh and exciting for our repeat guests!

We look forward to welcoming you back to About Melbourne Apartments again very soon!

Warm Regards
Amelia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2013

We really enjoyed this apartment with our family. Upon arrival, the management was prompt and easy to work. Beds were comfortable. Kitchen was well appointed with necessary utensils and breakfast cereal. We stayed for 5 days and I would give it 5 stars except...the weekend nights were quite loud. We were on the main floor apartment so perhaps this was the problem. My children did have trouble sleeping because of the noise outside of the main windows as did I. I would recommend the apartment, however.

  • Stayed: October 2013, traveled with family
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Thank Eurotravfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aboutmelbourneapts, Owner at About Melbourne Apartments, responded to this reviewResponded December 20, 2013

Thank you so much for taking the time to review About Melbourne Apartments!

We are so happy that you enjoyed your stay with us at our Liverpool 16 property!
Thank you for your feedback, and in response to your comments about noise from the first floor on weekends, we are aware that it can be noisy on weekends in the heart of Melbourne city, and in the theatre and restaurant precinct in which we are located. Perhaps next time you could try our other Two Bedroom Apartment Number 8 on level 10 at the Nova Building in Elizabeth Street!

We look forward to welcoming you back to About Melbourne Apartments again very soon!

Warm Regards
Amelia

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Reviewed December 19, 2013 via mobile

Enjoyed our stay. The apartment was nicely done out and quite quiet for the city centre. Bed was really comfy.
Amelia could not have been more helpful. Letting us leave our bags before check in and leave late as we had an evening flight. Thank you.

Stayed: December 2013, traveled with family
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aboutmelbourneapts, Owner at About Melbourne Apartments, responded to this reviewResponded December 20, 2013

Thank you so much for taking the time to review About Melbourne Apartments!
We are so happy that you enjoyed your stay with us at our Liverpool 16 property!

Thank you for your lovely feedback, we are happy to hear you had a comfy sleep! We were also happy to have been able to assist you with your early check in and late check out...

We look forward to welcoming you back to About Melbourne Apartments again very soon!

Warm Regards
Amelia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about About Melbourne Apartments

Address: 16 Liverpool Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Chinatown
Amenities:
Free Breakfast Kitchenette Wheelchair access
Hotel Style:
Ranked #29 of 153 Specialty Lodging in Melbourne
Price Range: $160 - $350 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — About Melbourne Apartments 4*
Number of rooms: 3
Official Description (provided by the hotel):
About Melbourne Apartments is a boutique accommodation business, supplying AAA Tourism Four **** Star rated modern, spacious, luxurious One and Two Bedroom self-contained apartments to accommodate both the corporate and leisure traveler to Melbourne. About Melbourne Apartments are located in the east "Paris End" of Melbourne CBD, in a residential building designed by renowned architecture firm Daryl Jackson. The building is located in Liverpool Street, a lane way which runs between Bourke and Little Bourke Streets (parallel with and in-between Exhibition and Spring Streets). Our apartments are located in the heart of Melbournes' theatre district in between Her Majesty's Theatre and Princess Theatre, near China Town, major Bourke Street tram stops and Parliament Train Station, and are located a short tram or train ride from Melbourne's best attractions, renowned shopping precincts, bars and restaurants. We are within easy walking distance to Melbournes' sporting precinct Rod Laver Arena, MCG, AAMI Park and Federation Square and only a quick tram ride (free on the City Circle tram) to Etihaad Stadium and Docklands, Southbank and the Crown Promenade or Queen Victoria Market, St Kilda beach, or the Brunswick/Lygon/Chapel Street dining/shopping precincts. You could pamper yourself and relax at one of the salons or day spas within metres from our front door, or indulge at one of the nearby award-winning cafes, restaurants or bars, perhaps Gingerboy or Longrain next door, or the infamous Pelligrinis, George Calombaris' Press Club, or MoVida! Or you can simply walk to nearby Fitzroy gardens for a 'barefoot in the park' experience! Our inner-city location offers a luxurious boutique accommodation alternative for travelers and an exciting array of activities to do or see close by! About Melbourne Apartments is a cosmopolitan contemporary refuge for travelers with discerning tastes. Each of our apartments is individual with a distinct style and aesthetic, the beauty of which is to enhance and differentiate your stay each time... no matter if it is your first or hundredth visit to Melbourne and About Melbourne Apartments! At About Melbourne Apartments we offer a menu of apartments for guests to choose what best suits their needs: from One Bedroom Deluxe Apartments, to One Bedroom Penthouse Apartments, and our Two Bedroom Deluxe Apartment. About Melbourne Apartments provides you with a taste of inner city Melbourne apartment living at its best! ... more   less 
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