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Traveler rating
2,120
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124
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All reviews southern cross station great location travel lodge room was clean room service public transport great place to stay easy access would stay again within walking distance good size short stay car parking collins street free tram business trip pleasant stay
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Reviewed January 12, 2019

Please make sure your staff are retrained on the importance of customer experience and satisfaction. Acknowledge customer concern and address accordingly. Do not ever ignore as if nothing is happenned.

Date of stay: January 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank waysen828
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rob U, General Manager at Travelodge Hotel Melbourne Docklands, responded to this reviewResponded January 13, 2019

Dear waysen828,

Thank you for sharing your experience, I was very disappointed to read of your experience, please contact me at the hotel on 03 8615 1000 to discuss further.

Kind regards,

Rob Unson
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2019

Great accommodation, very comfortable bed. Hotel is ideally situated close to trains & airport bus and restaurants. Would definitely recommend this hotel for anyone wanting to visit Melbourne. Hotel is very easy to get to, rooms nice and quite.

Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank PoohWard
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rob U, General Manager at Travelodge Hotel Melbourne Docklands, responded to this reviewResponded January 10, 2019

Dear PoohWard,

Thank you for the review, we appreciate the feedback and the recommendation. We look forward to having you return one day soon.

Kind regards,

Rob Unson
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2019

Rooms could be a bit bigger found it a bit small and check in and check out was easy. Cleaners need to wait until after checkout time to come and clean rather then just knocking until someone answers.

Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Wander57185335848
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rob U, General Manager at Travelodge Hotel Melbourne Docklands, responded to this reviewResponded January 10, 2019

Dear Wander57185335848,

Thank you for sharing your experience, we will be sure to address the housekeeping concerns and ensure this does not happen in the future. We hope to have you back with us again someday soon.

Kind regards,

Rob Unson
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2019

Hotel clean & comfortable. Staff pleasant & friendly and assisted with excursion booking. A little out of the way to shopping district and no vista. Great breakfast but no other in-house dining available

Date of stay: January 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sterreyd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rob U, General Manager at Travelodge Hotel Melbourne Docklands, responded to this reviewResponded January 9, 2019

Dear sterreyd,

Thank you for providing feedback on your stay with us, we're glad you enjoyed breakfast and hope you had a look at our in room dining menu available from 5pm-11pm 7 nights a week. We hop to have the opportunity to look after you again in the future.

Kind regards,

Rob Unson
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2019

Rooms are clean, staff are very accommodating, rooms are very spacious and room service is great. The only thing is that there is no sink in the kitchenette but that wasn't an issue as we could leave our dirty dishes out front of our door (staff would collect them) and we would then ask reception for more. I went with a friend of mine, the beds are also very comfortable.

Date of stay: January 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ashleighg450
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rob U, General Manager at Travelodge Hotel Melbourne Docklands, responded to this reviewResponded January 9, 2019

Dear Ashleigh G,

Thank you for the review, great to see how pleased you were with everything. We hope to see you and your friend back again soon for a return visit!

Kind regards,

Rob Unson
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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