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“Awesome Hotel, Room, Service & Location! Thank You, we'll be back!” 5 of 5 bubbles
Review of Art Series - The Olsen

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Art Series - The Olsen
Ranked #26 of 160 Hotels in Melbourne
Perth, Australia
1 review
“Awesome Hotel, Room, Service & Location! Thank You, we'll be back!”
5 of 5 bubbles Reviewed August 15, 2010

We had a fantastic holiday at The Olsen. When we arrived we were very excited about the location, near great shops, cafe's and resturants.
Then we got to the Hotel to be greated by very friendly, helpful staff, who were ready to go out of their way to assist with local questions etc. This Hotel is state of the art, inside and out.
Our room was fantastic, trendy, clean with everything you could want or need. Ipod station, flat screen tv that can face anywhere in the room, great kitchenette and lovely bathroom.
Very comfy bed, lounge and an awesome view back to city and out over the hills.
We also hired the smart car for a couple of days, which was great and a very handy little car to get around the city in and explore.
There is no doubt that we'll stay again at The Olsen, if only all hotels were this great!
Thank You to all who work there, from concierge to room cleaners (who were lovely)

  • Stayed August 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank denvir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James_Sharrock, Guest Experience Manager at Art Series - The Olsen, responded to this review, August 25, 2010
Thank you for taking the time to write such a terrific review. It sounds like you had a fantastic stay and I am happy to hear that you enjoyed our hotel. The smart cars are a great aspect to the hotel and we are looking to build on the number we have had due to recent popularity. We hope to see you at the hotel again soon.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (345)
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English first
Brisbane, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 14, 2010

I loved our room on the sun deck (although there wasn't much sun, which was hardly the hotel's fault). Justing looking out over the sunloungers made the room seem more spacious. The bed was very comfortable. The bathroom was functional. The room was spotless and well cleaned every day.

The space was cleverly managed so although the room wasn't large it didn't feel too cramped for a 5 day stay.

We will definately go back and happily recommend it to couples who enjoy walking, eating out and the general melbourne experience.

  • Stayed August 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PrinceCarlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James_Sharrock, Guest Experience Manager at Art Series - The Olsen, responded to this review, August 25, 2010
Thank you for your wonderful review. Creating the Melbourne Experience was one of our key objectives prior to opening and it is great to hear that we have achieved this during your stay. We would love to have you back when the weather is a little warmer to make full use of the sundeck area.
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auckland, nz
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed August 13, 2010

Stayed overnight last week. Was on business and the room had been booked by someone else who was covering all expenses. Very friendly check-in lady but didn't ask for my credit card details. As expenses were covered didn't think anything of it.
But then couldn't use the internet and when I called reception was told I would have to come down and show a credit card. When I complained and said I'd go down later they switched the internet on.
Only one small bar/cafe/restaurant so if that is busy there is nowhere to go. When I went in at 6pm a commercial wine tasting was in full swing so no seats for guests. when I asked if there was another bar, man on reception unhelpful.
No record of taxi I had pre-ordered night before so on check out had to wait whilst another one was found.
A trendy, modern hotel, well appointed and in a really convenient location but let down by inattentive service.

  • Stayed August 2010, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank sjsabroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James_Sharrock, Guest Expereince Manager at Art Series - The Olsen, responded to this review, August 25, 2010
Thank you for taking the time to complete an online review. I would like to take this opportunity to say thank you for your feedback. I was very disappointed with the concerns you experienced during your stay. Be assured that these are issues taken very seriously, as they do not reflect the high quality standards we strive to achieve. Our second restaurant, Steer, is Opening on the 1st of September to offer a second alternative for our guests to dine at and I would love to help find you some suitable bars and restaurants in the local area to dine at on your next visit to Melbourne. I offer my sincerest apologies for any inconvenience that may have been caused. The Olsen Hotel prides itself on exceeding guest’s expectations and I can assure you that your comments will be shared with all of our team at the next staff meeting.
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Manchester
Level Contributor
80 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed August 12, 2010

From the outset, it looks cool and doesnt disappoint. Staff are excellent, so helpful. Rooms are just great, so different and very comfortable. Not a single issue, its a great hotel for business travellers or for fun. Right in heart of South Yarra - love it

  • Stayed June 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mark_J_G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James_Sharrock, Guest Experience Manager at Art Series - The Olsen, responded to this review, August 25, 2010
Thanks for the fantastic review Mark. Sounds like you had a great time in Melbourne. Please feel free to visit again, we would love to have you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Western Australia, Australia
Level Contributor
118 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
5 of 5 bubbles Reviewed August 12, 2010

We stayed for 4 nights, and upon arrival we were very impressed.

As this is a 'new' hotel, not all taxi drivers know where it is, if you tell them it's opposite the Como on Chaple Street, most will know where that is.

Very well situated on Chaple St, close to the cafe strip, close to the tram line & fairly close to South Yarra train station.

The hotel would have got straight 5's if not for the fact that the vacant lot next to it is a building site, so if you stay in a city view room, expect to get woken up by drilling/banging etc at about 7-7.30 am each day....

I would definately recommend this hotel, it met and exceeded our expectations!!

  • Stayed August 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ribm7727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James_Sharrock, Guest Experience Manager at Art Series - The Olsen, responded to this review, August 14, 2010
Thank you for such a great review. It is great to get such positive feedback from a regular review. There is a lot of development going on in South Yarra at the moment which will really help the development of the area. Unfortunately their has been a little bit of noise coming from the surrounding building site, which we have been in touch with their construction team to hopefully push back their start times. I hope we can welcome you to the hotel again soon.
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Brisbane, Australia
1 review
5 of 5 bubbles Reviewed August 11, 2010

The Olsen hotel is a wonderful place to stay, a boutique hotel with wonderful services and lovely, hospitable and welcoming staff. We are going again at the end of the month to Melbourne and are going to stay this time at the Cullen or the Blackman. The rooms are clean, well presented (although a touch on the small side) and the art books in each room a refreshing touch. The only draw back is that I would recommend that you don't book a room near the conference/function room on the first floor, as it can be a little noisy, I suppose it depends on the crowd though. The Pillows are like little clouds .... I don't think I've ever found such an amazingly comfortable pillow. Truthfully it was a lovely experience and I am so glad that we stayed here. Also you must try the Boston Beans from the Bluebottle Restaurant downstairs, they are extraordinary. The only suggestion i'd make is that the Art Series Hotels to offer a package where you could stay at all the hotels ....the OLSEN, CULLEN and BLACKMAN, during you stay. (example 2 nights in each), as that would be an EXPERIENCE ......heres hoping.
All up I would say a fabulous place to stay, not only do you get your art fix but you get wonderful service.
Regards Sarah

  • Stayed August 2010, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank seg11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James_Sharrock, Guest Experience Manager at Art Series - The Olsen, responded to this review, August 14, 2010
Thanks for the terrific feedback Sarah. Your comments on a package for all 3 hotels sounds great and I have sent your thoughts through to our marketing team. Our pillow and mattress are made especially for our hotel and if you are interested in purchasing one please feel free to contact myself at the hotel.
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Sydney, Australia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed August 8, 2010

After landing at Melbourne Tullamarine, I had a dream run on the "Every 10 minutes" Airport Shuttle into Southern Cross Station, hopped on a train to South Yarra and before you know it, short walk to The Olsen Hotel. The hotel rooms are immaculately appointed with an entire glass wall depicting Olsen artwork, lush carpets, generous blockout curtains and a comfy, comfy bed for a great night's rest. Chapel Street is only a few paces away and, when I arrive on a Friday, abuzz with lunchtime business people crowding the pavements and wafting smells of delicious food. The mood called for a French manicure and, feeling like I had landed in a Melbourne promo ad, I started plotting where I was going to have dinner that night. Surely there is a place to dance the night away close by? I only had a day and a half to explore but wished I had more! Oh well, must stay longer next time...

  • Stayed July 2010, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank KristinJR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James_Sharrock, Guest Experience Manager at Art Series - The Olsen, responded to this review, August 14, 2010
Thank you for the great review. You have really captured the culture of the Chapel St area. Please feel free to contact me before your next visit and our concierge team and myself can arrange some great experiences that suit the unique subculture that Melbourne has embraced. Hope to see you here again soon.
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Additional Information about Art Series - The Olsen

Property: Art Series - The Olsen
Address: 637 - 641 Chapel St | South Yarra, Melbourne, Victoria 3141, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Chapel Street
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Melbourne
#9 Business Hotel in Melbourne
#25 Luxury Hotel in Melbourne
#27 Romantic Hotel in Melbourne
#28 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Art Series - The Olsen 5*
Number of rooms: 229
Official Description (provided by the hotel):
Set on Melbourne’s prestigious Chapel Street, The Olsen Hotel offers travelers premier South Yarra accommodation with 229 elegant five-star suites that are infused with the lyrical works of revered Australian Landscape artist Dr John Olsen. Breathtaking mural and sculpture greet you on arrival and large prints adorn all hallways and suites. This boutique Melbourne hotel is complimented by a day spa and two delicious restaurants; you will be reveling in the Art of [Creature Comforts]. At The Olsen Hotel, one can sleep soundly on Art Series Signature bedding, plunge into the spectacular glass bottom pool with Chapel Street shoppers below, work out in our state-of-the-art gymnasium or step out for some retail therapy. These South Yarra accommodations offer plentiful natural light and are thoughtfully appointed with 42” flatscreen televisions, wireless internet access and complete kitchenettes.For a longer stay settle into an exclusive art inspired residential suite.Olsen is regarded as one of Australia’s greatest living painters and won the Archibald Prize in 2005 for his portrait Self Portrait Janus Faced.Experience Olsen’s charm, wit and passion for life. ... more   less 
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Also Known As:
Art Series - The Olsen Hotel Melbourne

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