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Art Series - The Olsen
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Savings alert! 10% below average rates

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Reviews (2,038)
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Reviewed October 8, 2013 via mobile

Stayed for 1 night on business. Nice hotel and would stay again.

Pros:

- Great decor and rooms design
- Nice bar/restaurant on site
- Close (but not in) city

Cons:

- No free WiFi in this day and age
- Asked for a wake up call which didn't happen

Stayed: October 2013, traveled on business
Thank j e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul R, Front Office Manager at Art Series - The Olsen, responded to this reviewResponded October 9, 2013

Dear Guest,
Thank you for letting us know about your recent stay with us.
I am however, extremely disappointed to hear you did not receive your wakeup call. This will certainly be addressed with the staff on reception.
We do look forward to welcoming you back in the near future.
Warm regards,
Julie Dale
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2013

Stayed here for business and pleasure. Gorgeous hotel themed to the stunning works of Australian artist John Olsen. The decor of the rooms include prints of Olsen's works which are bright and fun. The glass wall in the bathrooms also feature Olsen's work and are just delighful. Another great inclusion are the art books covering the work by Olsen...a great alternative to watching TV!! The hotel is in a great location withn walking distance to shops, tram & train and the Yarra River and Botanic gardens for those that like a walk. :)

  • Stayed: October 2013, traveled on business
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Thank PixiePam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul R, Front Office Manager at Art Series - The Olsen, responded to this reviewResponded October 9, 2013

Dear Guest,
We love this hotel too!!!! Thank you so much for your wonderful review. All comments will be passed on to our staff.
We are extremely honoured to have our hotel named after Dr John Olsen, and to have his works throughout the hotel.
We look forward to having to stay with us in the near future.
Warm regards,

Julie Dale
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2013

I stayed here in late August, just sensational, from the Reception staff to the staff at Spoonbill, the room and amemities were well above expectations too, all was fantastic, as was the lovely glass of champagne I was offered on the Friday evening (I had checked out earlyer on Friday morning) when after a day of shopping and collecting a hire car I headed back to The Olsen to collect my bags, alas could only enjoy a small glass as was driving down to Torquay that evening. I will definatly be staying again and again and have recommended to all my travelling friends. Next time I might just purchase one of those lovely John Olsen prints!
Thanks to all the staff for a lovely stay at The Olsen

Room Tip: Make time to enjoy the artworks throughout the Hotel.
  • Stayed: August 2013, traveled solo
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Thank Kerryn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul R, Front Office Manager at Art Series - The Olsen, responded to this reviewResponded October 9, 2013

Dear Guest,

WOW! Thank you. This review is very pleasing to read, and will be passed on to all staff.
All staff are very excited come Friday nights - Champagne Lobby!!! A nice way to kick start the weekend.
We look forward to having you stay with us again soon.
Warm regards,

Julie Dale
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 5, 2013

Stayed here recently with 6 other couples, it was a fantastic weekend. The location is great, could walk up and down Chapel Street, Prahran market just browsing, it was very relaxing. I thought the breakfast was great and reception staff were fantastic, very helpful. The beds and the pillows were soooo comfortable, made sleeping very easy.

Room Tip: Realx and enjoy
  • Stayed: October 2013, traveled with friends
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1  Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul R, Front Office Manager at Art Series - The Olsen, responded to this reviewResponded October 9, 2013

Dear Guest,

Fabulous review, and thank you for taking the time to write this review and let us know.
The bedding is amazing- I totally agree. You can purchase this. Please let us know your details and we can forward you the costings.
We look forward to welcoming you back to the Olsen soon.

Kind regards,

Julie Dale
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 5, 2013

We really enjoyed the theme here and our room. While a bit small, it was still very clean and quite beautiful. Also nice to have the small kitchen there. We cooked up breakfasts and did shopping to fill up the fridge during our stay.

The neighborhood is great. Lots of good restaurants and some nice shops too. Felt like it had a little more character than some areas of the city. Grocery store across the street, which was nice.

The only thing we didn't care much for was the service. They weren't all that adept at answering questions. There was a little false advertising here and there too (the welcome booklet says 'come on down for running maps around the city.' We are big runners and so we went to the desk, where the woman had no idea what we were talking about. When you join their hotel group club you're supposed to get a free drink, but they had no idea about that either).

Decent gym, and a very cool pool that overlooks the neighborhood and is heated.

  • Stayed: August 2013, traveled as a couple
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Thank EETravelfortwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul R, Front Office Manager at Art Series - The Olsen, responded to this reviewResponded October 9, 2013

Thank you for taking the time to place a review on tripadvisor, I really appreciate your feedback and glad you took the time to let us know about your stay.
The feedback you have provided regarding the Front Office Team's response to your questions are not not how I expect my team members answer.
Please be assured I will take necessary actions to have all my team members briefed in regards to the confusion over the running maps and the welcome membership drink which you definatly should have recieved.
I do truly hope that this interaction has not placed a full blight on your entire stay with us here at the Olsen, we really do strive to deliver genuine and personalised service and in this instance we did not reach expectations.
If you do happen to return to Melbourne, anytime in the future, please do contact myself directly so as I can take care of all your booking arrangements.
Kind Regards,
Amy Moylan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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