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“Great location, great staff”

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Fraser Place Melbourne
Ranked #15 of 132 Specialty Lodging in Melbourne
Adelaide, Australia
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great location, great staff”
5 of 5 bubbles Reviewed June 5, 2013

Stayed here with 2 friends for 7 nights in April, we arrived at the hotel fairly late as we had chosen the latest flight to Melbourne. On arrival we were told that the lift had stopped working and that we were on the 8th floor. The gentleman working (Brian I think his name was) was very apologetic and offered to take care of our luggage for us until the lift was working again. I had a great stay here and would definitely recommend this place to anyone travelling there, very short walk to QV and Melbourne Central, and very short walk to those beautiful restaurants in Lygon Street.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cheyennetiara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review, July 8, 2013
Thank-you for your feedback; I am pleased to hear that you were happy with the service provided to you by our highly trained Front Office team, despite the inconvenience of the out of service elevator. This is a situation which we have since reviewed and taken the time to fix. I am glad that our location proved convenient and favourable during your travels, and close to all the cosmopolitan features Melbourne has to offer. Thank-you again for providing a review of your stay with us at Fraser Place Melbourne, and I hope to have the opportunity to welcome you again in the future.
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921 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (216)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Somers, Australia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed June 1, 2013

Fridge, I think, made extremely loud clicking noises every hour so was woken up every hour. Smelly drains and bed uncomfortable, ridge in middle of king bed so sliding either side. Breakfast ordinary. Would not stay again. Would benefit from double glazed windows - very noisy.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lynne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review, June 2, 2013
Thank-you for taking the time to review our property and for bringing these areas for improvement to our attention. I have made note of your comments which will be discussed and investigated by the relevant departments to identify how we can best rectify the problems.
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Lara Victoria Australia
Level Contributor
109 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed May 28, 2013

We stayed at the hotel for just one night ( 4 of us,two rooms ). We were all very impressed by the rooms and the staff attitudes. The hotel is situated about 5 minutes walk from Lygon Street and all the fantastic restaurants there. You can easily catch a tram to see any part of Melbourne from just around the corner. Their rates are excellent and the prices charged for the amenities prove that you don't have to rip people off to provide great service.
We all recommend Fraser Place.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank casimir_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review, May 29, 2013
Thank-you for your review; I am pleased to hear that all aspects of your stay met your expectations and that our team, apartments, location and rate made for an enjoyable stay. I hope that we will have the opportunity to welcome you back as our guests during your next visit to Melbourne.
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Brisbane, Australia
1 review
5 of 5 bubbles Reviewed May 26, 2013

We had a fabulous two night stay here! The staff were friendly and very helpful. The room was relatively small but very comfortable. Massive comfortable king sized bed and generous bathroom. Can’t complain with free breakfast either! This was a very well-priced hotel, located in the CBD with a stone’s throw away to the City Loop trams, beautiful Carlton gardens and Lygon Street dining.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jess D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review, May 30, 2013
Thank-you for your feedback; I am pleased that you feel you received value for money during your stay with us at Fraser Place Melbourne and that you enjoyed the comfortable bed and breakfast. I am glad you were able to enjoy the surrounding attractions and that the free city circle tram was of convenience during your stay. I hope we are able to welcome you back to stay with us again in the future.
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Singapore, Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed May 14, 2013

Located on the lane, doesn't seems like a hotel from outside. Museum, Exhibition, Cafe and free Tourist Tram are nearby, you can hop-on the tram for free and hop-off in many interesting places in town. Walking distance to Lygon Street and Victoria Market.
Poor service from a lady in the receptionist with her 'Don't care style ', Deposit Box are locked when we arrived, cannot be used and need to wait for them to opened by master key. The good thing is : it is a very spacious semi studio room with kitchen inside & very clean room, however.. the room arrangement is a bit funny for me.. we got a street view on our balcony room.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Olivia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review, May 14, 2013
Thank-you for taking the time to review our property; I am pleased that our location, close proximity to public transport and spacious studios made for a pleasant stay. I am concerned by your comments regarding the attitude demonstrated by one of our staff members and can assure you I will investigate this further so that we can improve our delivery of exceptional customer service. Again, I thank-you for your feedback, and for the opportunity to address these areas of concern.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
467 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
5 of 5 bubbles Reviewed May 12, 2013

We are very happy with the service, location near Lygon Street and the city and the excellent breakfasts at reasonable prices. Our room had a table and two chairs and a great kitchen area. The bed was comfortable and we liked the free wifi and access to lanes and coffee shops. The free tram so close is also attractive.

It is a small hotel but the style really suits us and the service from staff is great so we will definitely stay again. Thank you!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Planner55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review, May 14, 2013
Thank-you for taking the time to share your experience of Fraser Place Melbourne with the wider TripAdvisor community. It is wonderful that you enjoyed all aspects of your stay, from our location and facilities, to the exceptional customer service we were able to deliver. I am pleased that the product and services we offer suited your needs, and hope to be able to welcome you back to stay with us again during your next visit to Melbourne.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bermagui, Australia
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed May 10, 2013

This would have been hard to find without a GPS, being down a little lane near China Town. However, this meant that we didn't have trams and buses going past, and we enjoyed quiet nights in our studio room. Fraser Place is within walking distance to Federation Square, Southbank, and the main streets in Melbourne. We managed to park our car in a nearby church car park, and were pleased that our parking fees were mostly going to charities. The room was big enough, with microwave, 2 ring cook top, and a dishwasher. It did feel as if we were sleeping in a kitchen. The room didn't have a proper table and 2 chairs, only a desk and 1 chair. We could certainly have done with a second chair. However it was comfortable enough, and clean, and the price was right.

Room Tip: Ask for a quiet room.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hjw44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review, May 12, 2013
Thank-you for taking the time to review our property; I am glad to hear that you felt you received value for money and that, despite being tucked down a laneway (which we feel is quintessentially Melbourne), our location was of convenience for exploring the city. We certainly agree with your comments regarding the need for additional seating in our studios, and as such we have just placed an order to rectify this issue and improve the comfort of our guests. We anticipate the additional seating will be delivered and in rooms by late June/early July. Again, thank-you for your feedback, I hope to be able to welcome you back to stay with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fraser Place Melbourne

Property: Fraser Place Melbourne
Address: 19 Exploration Lane, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Wheelchair access
Hotel Style:
Ranked #15 of 132 Specialty Lodging in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Fraser Place Melbourne 4*
Number of rooms: 112
Official Description (provided by the hotel):
Located in the heart of Melbourne's entertainment and business precincts, Fraser Place Melbourne is surrounded by an array of trendy cafes, bars and restaurants and world class shopping. The Regent, Princess and Her Majesty's theatres are all within a short walk from the hotel making it the ideal destination to enjoy Melbourne's rich cultural scene. Exploring the city is a breeze as the hotel is located on the free City Circle tramline. Fraser Place Melbourne encompasses 112 serviced studio apartments in three room types - Deluxe, Executive and Premier each fully equipped with a kitchenette and spacious, modern decor. We invite to you come enjoy our Frasers hospitality ... more   less 
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Also Known As:
Fraser Place Melbourne Hotel Melbourne

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