We booked at a studio apartment for 3 nights after reading through the comments on all the city hotels & apartments in the vicinity of the Melbourne CBD. What prompted me to book this place was the recent refurbishments that were done, as well as its distance from the hub of the city. I wanted a clean and decent room that was near enough to everything, yet far enough to be insulated from the city noise and revelry.
Firstly, the positives. Fraser Place met our expectations of a modernised, self-contained apartment. It had everything we could possibly need in the room. Other than a table lamp which didn't work, we had no issues with everything else. Most of our days and nights were spent gallivanting around Melbourne anyway, so we didn't spend a lot of time in the room.
What we found disappointing was the lack of customer service. The two people behind the reception desk looked and behaved like they would rather be somewhere else. No smiles from them, and not even a greeting. I feebly tried to generate some small talk to break the ice but was ignored. Later, after checking in (which was quite quick), we asked for directions to Chinatown and were simply told to walked down the alley. No specific directions to cross any roads or look for certain landmarks to know we're heading in the right direction.
Depending on which room you get and its position in the building, you could end up with a "view" like ours - looking down at a back lane and somebody's roof and across to a brick wall of a neighbouring building. It didn't bother us that much though since this is something the staff can't do much about, and we were out most of the time anyway.
Overall, it was a pleasant enough experience and if unfriendly and unhelpful staff don't bother you that much, and you prefer to be away from the hustle and bustle of city life but near enough to be in it within minutes, then Fraser Place is a good spot. To be fair, on the day we checked out, new staff were on duty and they gave us the courtesy and assistance that any guest should expect.
- Official Description (provided by the hotel):
- Located in the heart of Melbourne's entertainment and business precincts, Fraser Place Melbourne is surrounded by an array of trendy cafes, bars and restaurants and world class shopping. The Regent, Princess and Her Majesty's theatres are all within a short walk from the hotel making it the ideal destination to enjoy Melbourne's rich cultural scene. Exploring the city is a breeze as the hotel is located on the free City Circle tramline. Fraser Place Melbourne encompasses 112 serviced studio apartments in three room types - Deluxe, Executive and Premier each fully equipped with a kitchenette and spacious, modern decor. We invite to you come enjoy our Frasers hospitality ... more less
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- Also Known As:
- Fraser Place Melbourne Hotel Melbourne