Stayed here for a long weekend. The facilities in the apartment are lovely - not sure about the strange dog statue on a patch of grass on the balcony. The views were of an open construction site, so the balcony wasn't that appealing. There is an issue with the bedding. I found the beds extremely uncomfortable (way too spongey) and there was only a sheet and thin blanket provided. There is a heater but who wants to sleep with a heater on all night. This was Melbourne in the middle of winter, blankets are needed.
Even though you are not in the CBD, it is well connected with trams and South Yarra train station right across the road, only 3 stops to Flinders St. There are also many places to eat in the area.
Almost all of the staff we encountered were pleasant, however one experience was particularly distasteful and left me with a very poor impression. It relates to the bedding issue I mentioned. I was travelling with people staying in another apartment and all of us commented on how cold it was. I asked the man at reception for a blanket. He acted as if I was asking for something really unreasonable and said he would have to 'try' and find one. He managed to miraculously come up with one, but then proceeded to almost argue with me about the need for a blanket! If I am cold and I want a blanket, I don't want someone telling me I should just put on the heater! So rude! He said he was from Byron Bay so if he wasn't cold, I shouldn't be cold. Customer Service 101 people, don't argue with customers!
- Official Description (provided by the hotel):
- Located in the new business and restaurant precinct of South Yarra and with views of Melbourne and Port Phillip Bay, Punthill South Yarra Grand offers spacious, modern, sophisticated and stylish apartment hotel accommodation in Melbourne that rivals no other. The eclectic, lush and stylish décor of our Studio, 1 and 2 bedroom serviced apartments reflects the vibrant, modern atmosphere of the South Yarra area and set a new standard in apartment hotel accommodation. ... more less
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- Also Known As:
- Punthill South Yarra Grand Hotel Melbourne