My wife booked this as a surprise getaway as a restful break from home renos and the kids. The room presented well in funky decor although not quite what i would call "grand". Unfortunately due to poor sound insulation once the clock came close to midnight and we were trying to sleep, we couldn't due to the thumping bass coming from nearby clubs. I called reception who offered to come and listen( maybe they didn't believe me) which I declined. The man was sympathetic to our situation but due to no vacancies was unable to offer a different room. We subsequently left and went home so we could get a quality sleep. I advised the hotel direct of my issue via email the following day in the hope they might sympathise and offer a free night to make up for the issue. Instead my wife received a call from the abrupt sales rep who argued something could have been done about it ( maybe put their fingers in our ears)and that there are no night clubs in the area. My wife was made to feel like a liar by someone who could do with a lesson in customer service. I would not recommend this hotel location to people wanting to have a good sleep on a Friday or Saturday night, and don't bother following up with their sales staff as they are rude and condescending,
- Official Description (provided by the hotel):
- Located in the new business and restaurant precinct of South Yarra and with views of Melbourne and Port Phillip Bay, Punthill South Yarra Grand offers spacious, modern, sophisticated and stylish apartment hotel accommodation in Melbourne that rivals no other. The eclectic, lush and stylish décor of our Studio, 1 and 2 bedroom serviced apartments reflects the vibrant, modern atmosphere of the South Yarra area and set a new standard in apartment hotel accommodation. ... more less
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- Also Known As:
- Punthill South Yarra Grand Hotel Melbourne