I selected this property for it's location and the mistaken belief that it catered to the business traveller. After paying for an executive room in order to access the business lounge I was thoroughly disgusted to be informed that I would need to pay $13 an hour to use the internet access. I required this service for approximately 3 hours each day for 4 days which amounted to an additional $156 for what should be a fundamental complimentary service facility for a so called business hotel of this standard.
This kind of "Nickle & Dime" money grab left a very bitter taste in my mouth and I will be sure to advise each and every individual in my travels that this hotel rips you off ...it would be far better to include this service and increase their rate.
So in summary if you plannning to visiit Melbourne for business avoid this property at all costs unless you want to be subjected to a pathetic outdated and inconsiderate policy of charging $13 an hour for nothing more that what a cheap internet cafe would provide and probably at a far better connection speed at that.
I was disgusted and will never return...I wonder how much goodwill they must loose through this practice which is a classic example of false economy.More
- Room Service