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Reviewed January 6, 2010

We stayed in a Relaxation Suite on the 12th floor for two nights from 31 Dec to 02 Jan. Of course, we booked this suite for its views of the Melbourne fireworks and we were not disappointed. We had two full walls of glass: to the far left we could see the Docklands' fireworks, straight ahead was the Yarra river and the rest of the fire works, and to the far right was Port Melbourne. The views were absolutely delightful - not just on NYE, but the following night as well. It was great watching the Crown Casino gas fires in full flight from the very comfortable bed!!

We did experience a few small issues during our stay, most of which could be put down to it being the hotel's first NYE. For example, pre-dinner drinks in the Executive Lounge saw people having to search through cupboards of their own accord to find plates for food (and glasses for drinks) as there were simply nowhere near enough to go around, and the wash / turn-around cycle was clearly far too slow. Staff did try hard, and were run off their feet. It was, however, NYE, and the hotel should probably have had a clue about how many guests they were expecting in that context and planned appropriately. Hopefully, they'll learn from this experience and rectify these problems for next year.

Overall, a lovely stay in a very nice hotel. The room was well designed and appointed, and very quiet. Good location. Staff who generally tried very hard to meet expectations. A fabulous view from the bath, and very nice Crabtree and Evelyn toiletries (nice touch, Hilton!).

I would recommend this hotel for the north view (up the river, towards the city) as a very comfortable stay for visitors or a spot of luxuary for locals (like us!!).

  • Stayed: January 2010, traveled as a couple
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Thank DNTCanberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2010

Enjoyed our stay at the South Wharf Hilton recently. All staff were very friendly, and our room was beautifully appointed. We were celebrating our wedding anniversary and were upgraded to an Executive Room with a view of the Yarra/Crown Casino Precinct. The two times we used room service, the service was prompt and the staff very polite & friendly. Location was great, short walking distance to Crown Casino and DFO outlets. We enjoyed our complimentary bottle of champagne and we will definitely return to this Hotel. This was our second visit already. Highly recommend.

  • Stayed: January 2010, traveled as a couple
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Thank Belco5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2010

I have stayed at many hotels over the years and have found Hilton Melbourne South Wharf to be the best overall in Australia. I would not hesitate to stay again.
Hilton South Wharf sets tha standard in hospitality!

  • Stayed: January 2010, traveled on business
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1  Thank VAUGHAN32147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2010

Have stayed at this hotel a number of times since it opened. Each time has been at the Executive rate. Unfortunately this time we were not told that Executive floor was closed until we arrived. We were accommodated in the Bar/Lounge area and then the Restaurant for breakfast. Breakfast was exceptionally good.

  • Stayed: December 2009, traveled with family
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Thank MMB54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2010

Great customer service from everyone at the hotel. We were treated very well. Everyone was super helpful. The hotel is also very nice and very well located, we walked almost everywhere. I would have liked to stay longer!

  • Stayed: October 2009, traveled as a couple
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Thank gfof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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