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Pan Pacific Melbourne
Ranked #20 of 160 Hotels in Melbourne
Certificate of Excellence
Reviewed March 10, 2014

Stayed at Hilton when at conference at Conference centre . Very close by.Good service all through at Hilton. Only downside was expensive internet connection. Room service good, room clean and comfortable bed. I would stay here again

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded March 12, 2014

Thank you for posting your review about your recent stay.

I was delighted read your comments and I have also noted and appreciate your feedback regarding the internet.

Thank you again for your time and I do hope we will have the pleasure of welcoming you back to Hilton Melbourne South Wharf in the not too distant future.

Sincerely
Brett Christ
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (3,682)
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2,123 - 2,129 of 3,682 reviews

Reviewed March 9, 2014

Romantic atmosphere could have been improved with candles in the bathroom, chocolates on the pillows etc. However overall the view was breathtaking and was reasonable given the price. A little expensive but not ridiculous. Would return.

  • Stayed: March 2014, traveled as a couple
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank Eloise D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded March 18, 2014

Thank you for your review following your recent stay with us.

I appreciate your feedback and suggestions, which can only help us to improve our guests' experience, and we indeed look forward to your return at some stage in the near future.

Sincerely
Brett Christ
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 8, 2014 via mobile

Hotel was very nice. We stayed in a spa room. The bathrooms were very big and open. The beds were comfortable. The location was at the end of escalade and was
Walking distance to most restaurants. We has breakfast there and it was OK. Nothing special for the Buffett. Bread cheese runny eggs bacon it worked and I had enough to eat. Lots of restaurants nearby. Hotel offered one free admission to magic show 59.00 value. It was nice not great but I would recommend it.

Stayed: February 2014
Thank ARTHUR K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded March 10, 2014

Many thanks for sharing your feedback with us following your recent stay at Hilton Melbourne South Wharf.

I was delighted to read about your enjoyable experience and we all hope to have the pleasure of serving you again at our hotel in the not too distant future.

Sincerely
Brett Christ
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2014

Other hotels in Melbourne shld look at Hilton South Wharf to up their game. It is fresh, clean and the staff are excellent. Hilton Sth Wharf makes other Melbourne hotels look old, tired and dirty. We could not fault our experience and cant wait to go back.

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded March 6, 2014

Many thanks for your wonderful review.

Great to see that you were pleased with our five star service during your stay, as well as the uniquely modern and fresh feel which is boasted throughout the hotel's decor and style.

We look forward to your return sometime soon.

Sincerely
Brett Christ
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2014

Recently stayed while attending conference at next door exhibition centre and decided to extend stay. Staff were very helpful, rooms are pleasant and location is great. Hotel bar and restaurant are excellent as is the choice locally for food and shopping.

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Renato V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded March 6, 2014

Thank you so much for posting your feedback about your stay.

It brings me great pleasure to read your comments about our services and facilities and we all look forward to welcoming you back to Hilton Melbourne South Wharf during your next visit to Victoria.

Sincerely
Brett Christ
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 4, 2014

With so many guests, it is amazing that we felt pampered. From the smiling welcome by the Bellperson Kate to the warm and perky Front Desk staff...this was truly a five star experience. Our room had a fabulous view and the crew maintained it invisibly with great skill.

This Hilton is a gem...and the perfect gateway to an exciting Melbourne expereince.

Room Tip: Ask for a room facing east...toward downtown. The higher...the more spectacular.
  • Stayed: February 2014, traveled with family
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1  Thank TheRuppanners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded March 6, 2014

Thank you for your review.

It is wonderful to receive such feedback as yours as we are truly passionate about ensuring our guests feel cared for and valued; and I appreciate your taking the time to let us know about your great experience.

We look forward to hosting you again, the next time your travels bring you to the area.

Sincerely
Brett Christ
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2014

I was there meeting my parents that were on a business trip and got a very good deal (70% off!) for the room from that book.

I couldn't ask for a better experience than this. Everything was spot on and would definitely love to come back to stay when I'm in Melbourne.

On a side note, I'm not sure why there were two Mercedes-Benz displayed in the lobby.

  • Stayed: December 2013, traveled with family
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Thank AllAboutFoodBlog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded March 6, 2014

Thank you for sharing your comments with us on Trip Advisor.

Great to see that you enjoyed your experience and we appreciate your feedback.

In relation to our lobby display when you were here, this would have been associated with an event whereby the vehicles were being showcased for such. We have also currently have on display one of Australia's vintage Grand Prix racing cars as a result of an exhibition in our foyer, and in good time for the Grand Prix next week.

I hope we will have the pleasure of welcoming you back very soon.

Sincerely
Brett Christ
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Melbourne

Address: 2 Convention Centre Place | South Wharf, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Melbourne
#7 Romantic Hotel in Melbourne
#13 Business Hotel in Melbourne
#19 Luxury Hotel in Melbourne
Price Range: $154 - $411 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pan Pacific Melbourne 4*
Number of rooms: 396
Official Description (provided by the hotel):
Pan Pacific Melbourne will feature 396 rooms and suites, with floor to ceiling windows that offer panoramic views of the Yarra River, Port Phillip Bay and city, complete with thoughtfully appointed amenities and modern furnishings. Guests will be able to choose from two dining outlets, an all-day-dining restaurant and bar which offers international cuisine and a nightcap in the evening, or a more relaxed cafe setting for a light meal or quick coffee. Refresh your senses at the end of a long day with our wellness facilities, including a well-equipped 24-hour fitness centre. With over 400 square metres of versatile meeting space and its proximity to the Melbourne Convention and Exhibition Centre, Pan Pacific Melbourne will be an ideal base for both business and leisure travellers. ... more   less 
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Also Known As:
Hilton Melbourne South Wharf Hotel Melbourne

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