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“Beautiful Hotel”

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Pan Pacific Melbourne
Ranked #20 of 160 Hotels in Melbourne
Certificate of Excellence
Reviewed December 29, 2013

I stayed just the one night here for a conference at the convention centre next door. Yes, the decor in this hotel may not be to everyone's liking as it is quite dark, however I found it to be actually quite relaxing and serene. I had a standard king room and it was just fantastic. The bed was like nothing I've ever slept on before and I'm just sad that a late night at the conference dinner meant that I didn't get to spend more time in it. The floor to ceiling window gave a wonderful view, the bathroom was lovely and well stocked, the mini bar had everything you could ask for. The location of this hotel is great, the convention centre is next door but on the other side is the south wharf DFO with amazing shopping to be had. At the base of the building there is a mini mart with groceries and liquor which I found very convenient also. The only issue here with the location is that it's difficult to access via public transport which is probably something that Melbourne planners should consider further when locating a new Convention Centre and of course is no fault of the hotel. The breakfasts here were expensive however quite reasonable on the corporate rate.... and wow, the breakfast buffet was incredible, the likes of which I have only ever seen before in 5 star resorts in the Pacific Islands - including an egg chef, pastries, hot buffet, delicatessen etc. etc. well worth it! Anyway, if you've got the money to spend, then I would certainly recommend this hotel.

  • Stayed: November 2013, traveled on business
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Thank Servicewithasmile83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded January 9, 2014

Dear Guest,
Thank you for taking the time to review Hilton Melbourne South Wharf.
I am truly delighted that you had a pleasant stay with us; we really appreciate the support you have provided the Hilton brand.

Safe travels, Brett Christ, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,213 - 2,219 of 3,682 reviews

Reviewed December 29, 2013

The hotel is modern, very clean, good location, amazing views. My husband and I were there last Friday and got upgraded to a better view room for free, it was our wedding anniversary and the hotel provided us with champagne, roses and strawberries at no extra cost. The rooms and bathroom are not too big but its good size, the beds and pillows are very comfortable. we haven't been to the pool yet.
This is the second time we stayed at this hotel and we will be back for sure. I totally recommend it for the price

Room Tip: Views to Yarra river are incredible at night
  • Stayed: December 2013, traveled as a couple
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Thank Setford2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded December 29, 2013

Dear Guest,

Thank you for taking the time to write your review. I am glad you enjoyed your special night away with us and my Team look after you. We look forward to welcoming you back soon.

See you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2013 via mobile

Always a pleasure to stay at Hilton South Wharf. Beautiful rooms with great views and the beds are the most comfortable you'll find. Conveniently situated right next door to the DFO, which is an added bonus! I really enjoyed my meal at the Hilton restaurant also.

  • Stayed: October 2013
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Thank espresso_on_the_run
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded December 29, 2013

Dear Guest,

Thank you for taking the time to write your review. I am glad you enjoyed your stay and my Team look after you. We look forward to welcoming you back soon.

Safe travels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2013

The experience was excellent as expected from Hilton. The location was perfect as everything from bars, exhibition centre and shopping complex were in easy walking distance. The Hotel does not have a pool or spa, but makes up for it with a good gymnasium. Staff were very friendly and the restaurant staff were excellent.

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded January 9, 2014

Dear Reviewer,
Thank you for taking the time to review Hilton Melbourne South Wharf.

I am truly delighted that you had a pleasant stay with us; we really appreciate the support you have provided the Hilton brand.

See you soon.
Regards,
Brett Christ, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2013

Great bed, excellent block out blinds (though finding the controls is a challenge (they are under the aircon), unfortunately it is just another business hotel in Melbourne. Did not get an opportunity to eat or drink there due to other commitments however did find the choice of eateries on the south wharf perfect for my needs. Convenient to my South Bank office and I was able to walk to and from each day.

  • Stayed: December 2013, traveled on business
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Thank Kruiza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded December 29, 2013

Thank you for your 10/10 review.

I am glad you enjoyed your stay with us. Thank you ever so much for all your support and loyalty.

See you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2013

Had an executive suite, and was impressed, the views were fantastic from all rooms.
Biggest bathroom I have seen, lie in the bath with views of the ocean.
Best beds for comfort.
All staff were fantastic, nothing was too much trouble.
Walk to anywhere, casino 5 mins away.
Shopping heaven with huge DFO next door!

Only negative hotel restaurant , definitely not value for money.

Room Tip: We had a suite on the 18 th floor, views spectacular .
  • Stayed: December 2013, traveled as a couple
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Thank Lynnie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded December 29, 2013

Dear Guest,

Thank you for taking the time to write your review. I am glad you enjoyed your stay and my Team look after you. We look forward to welcoming you back soon.

See you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2013

The immediate view looking down the river from the 15th floor is spectacular. Rooms spacious, bathroom excellent. loved the auto block out blinds. very central position near restaurants! bars and the DFO shopping area at the door. Only real "negatives" were that WIFI is NOT Free. (travelling overseas it is majority free these days), and that I did not read the small print that parking was NOT free. $20 per day in the DFO outdoor car park or $50 for Valet parking. One catch is that if you take your car out twice in a day, it costs $40. When over 24 hours. Luckily they "fixed" it that the Concierge let us out to avoid that. So suggest it suits those not using a car. But the ease of getting to trams is excellent and inexpensive. Would we choose this again? yes for the convenience of position and the luxury ambience. (Although not sure why the foyer area is soooo dark and dull?? )

Room Tip: River /city view room is spectacular
  • Stayed: December 2013, traveled with family
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Thank deanbO1363QG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded December 29, 2013

Dear Reviewer,

I was delighted to read your comments about your recent stay and glad that you found the location and service levels of the hotel to your satisfaction.
Hope to see you return soon....safe travels.

Brett Christ, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Melbourne

Address: 2 Convention Centre Place | South Wharf, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Melbourne
#7 Romantic Hotel in Melbourne
#13 Business Hotel in Melbourne
#19 Luxury Hotel in Melbourne
Price Range: $149 - $420 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pan Pacific Melbourne 4*
Number of rooms: 396
Official Description (provided by the hotel):
Pan Pacific Melbourne will feature 396 rooms and suites, with floor to ceiling windows that offer panoramic views of the Yarra River, Port Phillip Bay and city, complete with thoughtfully appointed amenities and modern furnishings. Guests will be able to choose from two dining outlets, an all-day-dining restaurant and bar which offers international cuisine and a nightcap in the evening, or a more relaxed cafe setting for a light meal or quick coffee. Refresh your senses at the end of a long day with our wellness facilities, including a well-equipped 24-hour fitness centre. With over 400 square metres of versatile meeting space and its proximity to the Melbourne Convention and Exhibition Centre, Pan Pacific Melbourne will be an ideal base for both business and leisure travellers. ... more   less 
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Also Known As:
Hilton Melbourne South Wharf Hotel Melbourne

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