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“Fantastic”

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Hilton Melbourne South Wharf
Ranked #20 of 158 Hotels in Melbourne
Certificate of Excellence
Melbourne, Australia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Fantastic”
5 of 5 bubbles Reviewed December 27, 2013

Had an executive suite, and was impressed, the views were fantastic from all rooms.
Biggest bathroom I have seen, lie in the bath with views of the ocean.
Best beds for comfort.
All staff were fantastic, nothing was too much trouble.
Walk to anywhere, casino 5 mins away.
Shopping heaven with huge DFO next door!

Only negative hotel restaurant , definitely not value for money.

Room Tip: We had a suite on the 18 th floor, views spectacular .
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynnie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, December 29, 2013
Dear Guest,

Thank you for taking the time to write your review. I am glad you enjoyed your stay and my Team look after you. We look forward to welcoming you back soon.

See you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,518 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (848)
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English first
Mile End
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed December 26, 2013

The immediate view looking down the river from the 15th floor is spectacular. Rooms spacious, bathroom excellent. loved the auto block out blinds. very central position near restaurants! bars and the DFO shopping area at the door. Only real "negatives" were that WIFI is NOT Free. (travelling overseas it is majority free these days), and that I did not read the small print that parking was NOT free. $20 per day in the DFO outdoor car park or $50 for Valet parking. One catch is that if you take your car out twice in a day, it costs $40. When over 24 hours. Luckily they "fixed" it that the Concierge let us out to avoid that. So suggest it suits those not using a car. But the ease of getting to trams is excellent and inexpensive. Would we choose this again? yes for the convenience of position and the luxury ambience. (Although not sure why the foyer area is soooo dark and dull?? )

Room Tip: River /city view room is spectacular
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank deanbO1363QG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, December 29, 2013
Dear Reviewer,

I was delighted to read your comments about your recent stay and glad that you found the location and service levels of the hotel to your satisfaction.
Hope to see you return soon....safe travels.

Brett Christ, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed December 25, 2013

Recently stayed at the Hilton for business. Great location if you're into outlet shopping with a DFO right next door. However I had business appointments in the CBD and getting to and from the hotel was a bit of a venture (with cab drivers seeming to take the long way everywhere). The hotel itself was very modern. The rooms were spacious with nice views of the CBD skyline.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, December 29, 2013
Dear Guest,

Thank you for taking the time to review our hotel on Trip Advisor.
We appreciate your comments and have shared them with our senior management team. We are always looking for constructive feedback to improve our product and services.

We look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
82 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed December 24, 2013 via mobile

5 star in Australia is just not as good as in Asia which is why I love Asia for holidays. The Hilton was a shining example of my number 1 gripe - I paid over $300 for a room no breakfast and no bottle of complimentary drinking water - just a bottle of Evian with a $10 tag on it.
Look the hotel is fine but that puts me off. I normally stay in grand Hyatt in MEL and just stayed here to be with mates. Grand Hyatt is much better and they give you a bottle of water!

Stayed December 2013, traveled with friends
Helpful?
2 Thank Colin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, December 29, 2013
Thank you so much for your review.

I appreciate your rating and comments and have discussed them with my Team. I sincerely apologize for the disappointment regarding no complimentary bottled water in your room. I will surely pass this feedback on to my senior management team.

Thank you once again for your time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
95 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 bubbles Reviewed December 23, 2013

As a Hilton Honors member I stay at Hilton groups world wide and I have found that Melbourne is one of the worst I have stayed in. Upon entry into the hotel you are not greeted by anyway, instead some man who does not introduce himself in any kind etiquette manner and just points for you to go into the check in counter. Upon reaching this barren looking check in counter with people who speak better Chinese than they do english, they do not greet you politely, but rather rush you off to your room. They do not offer an usher to take your bags, you must request this yourself, the staff at this particular hotel on every one of my stays has been appalling to the point where I refuse to stay there anymore and to be honest would not recommend anyone to waste their time in staying there as there are plenty of better hotels within the Melbourne CBD area to stay. The only saving grace is the in room dining menu is delightful, the variety and their helpfulness to be able to cater for food is of a very high level.

Room Tip: Would not recommend staying at this hotel at all.
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lucy-ang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, December 29, 2013
Dear Reviewer,
Thank you for your comments regarding your stay with us.

I was very disappointed to read that we did not meet your expectations on this occasion and we deeply regret any inconvenience caused as a result of the issues you experienced.

At Hilton, we highly value all our guests' feedback and in order for us to investigate the matter in further detail, I would greatly appreciate if you could contact me directly.

Thank you again for your time.

Sincerely,
Kanu Mathur, Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed December 22, 2013 via mobile

Great Hotel, super clean, could not fault the service. Had beautiful view onto the city from my 15th floor. It is connected to Convention Centre so you do not need to even go out to get there. Located next door to DFO for great bargain shopping. Loved it and will be back.

Stayed December 2013, traveled on business
Helpful?
Thank iwona63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, December 29, 2013
Dear Reviewer,

I was delighted to read your comments about your recent stay and glad that you found the location and service levels of the hotel to your satisfaction. Hope to see you return soon....safe travels.

Kanu Mathur, Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 22, 2013

Hilton South Wharf is obviously committed to providing a quality experience, I have stayed their several times and each time have enjoyed the stay immensely. The unique view down the river is compelling both day and night. Five star all the way.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Leighton W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, December 29, 2013
Thank you very much for the 10/10 review. I was glad to read that you enjoyed your stay with us and my Team look after you well. Hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Melbourne South Wharf

Property: Hilton Melbourne South Wharf
Address: 2 Convention Centre Place | South Wharf, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Melbourne
#7 Romantic Hotel in Melbourne
#13 Business Hotel in Melbourne
#19 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Melbourne South Wharf 5*
Number of rooms: 396
Official Description (provided by the hotel):
Hilton Melbourne South Wharf is located in the riverside South Wharf leisure precinct, on the banks of the Yarra River. Overlooking heritage sheds filled with dining and bar options and the Polly Woodside tall ship, the 396 bedroom hotel is a 10 minute walk to Etihad Stadium, the Melbourne Aquarium, Crown Entertainment Complex and Southbank. The free City Circle tram stops just across the river from the hotel, taking guests to the historic city centre, renowned Melbourne laneways and major tourist attractions. At the hotel, it is easy to indulge and relax, no matter what the occasion. With floor-to-ceiling windows offering spectacular views from every room, the Relaxation and Yarra Suites offer dramatic ambiance for a romantic getaway. The unique Two-Bedroom Suites are ideal for families or for longer stays. The expansive executive lounge features a riverside outdoor terrace on which to enjoy an aperitif at the end of a day's sightseeing, and complimentary breakfast. The hotel also offers in-room spa and massage services, a spacious complimentary Fitness Centre, upmarket Dock 37 Bar and Kitchen and casual Caffe Cino. The hotel offers guests the expertise of the Hilton brand, and the bold styling, intimate service and stylish boutique touches of an innovative, modern hotel - a perfect city getaway. ... more   less 
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Also Known As:
Hilton Melbourne South Wharf Hotel Melbourne

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