This was my first stay at a Hilton hotel, was on Sat 7th Sept in the city view room, arrived around 11.30am and was pleasant to know that my room was already good to check into. I must say the view was amazing - the floor to ceiling windows did the view justice, and was worth the extra walk due to the location, which enabled the great view. In the morning you can see the sun rise and the room fills up with light :) The ambience of the hotel (furnishings/colour scheme) was really nice and comtemporary and fitted the brand's image.
I had in-room breakfast and ordered the full breakfast which included the continental b/f plus cooked plate. When the waiter brought the food in and left the room, he came back a few minutes later with the cooked mushrooms that was left behind. While eating I realised a few items were missing from the continental b/f - juice, fruit salad and pot of hot chocolate. I called the MAGIC line to advise of the issue, and the waiter came up in less than 10 mins and apologised again for the oversight. I wasn't greatly bothered by the issue (was too relaxed), however it would have been nice if it didn't happen in the first place and more attention to detail was given to the order.
Regarding the eStandby upgrade service, which I paid $19 for a higher floor on level 14; it would have been nice to know which floor my room was originally booked for, just for my own peace of mind that the paid upgrade was backed up by some sort of proof i guess
Overall my stay was very good and the city/river views are definitely a highlight of the hotel and I don't think any other hotel can match in this regard. Although it may be a tad further walk from the cbd, I didn't mind it and was a good chance to take in more sights along the way anyway :)
- Official Description (provided by the hotel):
- Hilton Melbourne South Wharf is located in the riverside South Wharf leisure precinct, on the banks of the Yarra River. Overlooking heritage sheds filled with dining and bar options and the Polly Woodside tall ship, the 396 bedroom hotel is a 10 minute walk to Etihad Stadium, the Melbourne Aquarium, Crown Entertainment Complex and Southbank. The free City Circle tram stops just across the river from the hotel, taking guests to the historic city centre, renowned Melbourne laneways and major tourist attractions. At the hotel, it is easy to indulge and relax, no matter what the occasion. With floor-to-ceiling windows offering spectacular views from every room, the Relaxation and Yarra Suites offer dramatic ambiance for a romantic getaway. The unique Two-Bedroom Suites are ideal for families or for longer stays. The expansive executive lounge features a riverside outdoor terrace on which to enjoy an aperitif at the end of a day's sightseeing, and complimentary breakfast. The hotel also offers in-room spa and massage services, a spacious complimentary Fitness Centre, upmarket Dock 37 Bar and Kitchen and casual Caffe Cino. The hotel offers guests the expertise of the Hilton brand, and the bold styling, intimate service and stylish boutique touches of an innovative, modern hotel - a perfect city getaway. ... more less
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- Also Known As:
- Hilton Melbourne South Wharf Hotel Melbourne