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“My favourite hotel!” 5 of 5 bubbles
Review of Hilton Melbourne South Wharf

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Hilton Melbourne South Wharf
Ranked #19 of 158 Hotels in Melbourne
Certificate of Excellence
Auckland Region, New Zealand
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“My favourite hotel!”
5 of 5 bubbles Reviewed August 23, 2013 via mobile

My second stay here was as good as the first! On checking in I was upgraded to a deluxe room, which was amazing! Huge bed which was supremely comfortable, and the room was very quiet.
Breakfast is superb with a huge choice regardless of whether ou choose continental or full.
A minor downside is that if I is not free in rooms but overall I love this hotel!

Stayed August 2013, traveled on business
Helpful?
Thank nobby_nz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, August 26, 2013
Dear Reviewer,

I sincerely appreciate your 10/10 review.

Glad to hear that that enjoyed the hotel and all its facilities.

Thank you so much for your valuable feedback and we hope to see you soon.

Rupert Hallam, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,454 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (837)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Perth, Australia
1 review
5 of 5 bubbles Reviewed August 22, 2013

Fantastic Hotel. Looks great, great location, staff were very friendly and the beds were the most comfortable beds ever!! We stayed for my Mum's birthday, the hotel upgraded us to the 17th Floor with amazing views and even sent her a bottle of champagne and a fruit platter for her birthday. We would stay here time and time again!

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jessica N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, August 26, 2013
Dear Reviewer,

Thank you very much for the 10/10 review.

Glad you enjoyed your stay with us celebrating your Mum's birthday!

We really value your support and loyalty.

Hope to see you soon…safe travel

Rupert Hallam, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
1 review
4 of 5 bubbles Reviewed August 21, 2013

Good hotel in a good location. 10 minutes to the restaurants and football grounds. Being right next door to MCEC made it very easy for the conference I was at. Staff very friendly and helpful. Little on the pricey side but food was excellent.

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, August 22, 2013
Dear Reviewer,

Thank you so much for taking the time to write your review.

Glad to hear that that enjoyed the hotel with its location and friendly staff.

I look forward to welcoming you back again soon.

Rupert Hallam, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 21, 2013 via mobile

We stayed in the executive room and enjoyed the extras that came with it in the executive lounge both had beutiful views. The staff are very friendly and very helpfull. Parking was easy and the hotel is within walking distance to everything. We enjoyed every minute of our stay and would deffently come back :)

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tiffanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, August 21, 2013
Dear Reviewer,

Thank you so much for sharing your 10/10 experience with your fellow travelers.

I was very happy to read that you enjoyed your stay, especially our friendly helpful staff and the Executive Lounge.

We look forward to welcoming you back soon.

Rupert Hallam, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed August 20, 2013

We stayed at the Hilton for two nights last weekend. When checking in we were given a room upgrade to "river view room" nice surprise. Our room was modern, spacious, it had an amazing shower/bathroom, everything was spotless with a very comfortable bed and pillows and the view of the river at night was stunning. It is in a central location to the trams and with lots of places to eat at the back of the hotel.
The breakfast was excellent with everything you could want, there was even a gluten free section.
On Saturday night we dined in the restaurant and for our main meal ordered from the Grill section of menu. My husband ordered steak with red wine and I ordered chicken with mustard sauce. I was told it is not a sauce just a spoonful of mustard on the plate.
When we asked what came with the meat we were told nothing else if you want mash - fries - seasonal vegetables they are separate cost of $ 8 - $ 10.00 each.
When our meals arrived they were just the meat on the plate with a sprig of rosemary nothing else. The steak was tough and we sent is back and were told it would be another 15 to 20 minutes. After waiting 20 to 25 minutes we left.
Chefs say that you eat with your eyes and presentation is everything. In this case I think this part of the menu needs to change, a little bit of potato near or under the meat is needed obviously they have it in the kitchen, they just want you to pay an extra $ 8.00 for it.
The steak was $ 48.00 and the chicken $ 34.00 expensive for something you can cook at home - not value for money.
In fairness to the restaurant they did send some fruit to our room as an apology.
But we just wanted to have a nice relaxing meal in the restaurant on a windy and cold Melbourne night.
I would stay at the Hilton again but would probably not have dinner in the restaurant.

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank fajuliba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, August 21, 2013
Dear Reviewer,

I really appreciate your review.

Thank you ever so much for sharing your positive experience with your fellow travelers. I’m glad you enjoyed your room upgrade and our breakfast.

I sincerely apologize for the inconvenience you experienced with regards to our Restaurant, I will certainly discuss your concerns with the Senior Management Team.

Hope to see you soon. Safe travels!

Rupert Hallam, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
2 of 5 bubbles Reviewed August 20, 2013

I wouldn't never choose this hotel or their Executive Lounge again. Its extremely expensive for well below average services. Don't bother with room service if you want a hot drink - the hot chocolate arrived luke warm! Don't expect a waiter or personal service in the Executive Lounge - its all self serve and certainly not worth the extra you pay.

  • Stayed August 2013, traveled solo
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Deborah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, August 21, 2013
Dear Reviewer,

I really appreciate your comments and can assure you that I have shared them with my entire Senior Management Team.

We are always looking for constructive feedback to improve our product and services.

Safe travels…

Rupert Hallam, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
62 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed August 17, 2013

I stayed here for one night for business in Melbourne. The hotel is modern, beds are very soft and comfortable and parking is easy. I payed the little extra for valet parking because I needed to make a quick getaway the next morning to the airport.

Room Tip: Away from elevators. Guests aren't always quiet!
See more room tips
  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank davidtheaussienomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, August 19, 2013
Dear Reviewer,

Thank you so much for the good review. I’m glad you enjoyed your stay with us.

We would love to see you soon on your next travels to Melbourne.

Safe travels.

Rupert Hallam, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Melbourne South Wharf

Property: Hilton Melbourne South Wharf
Address: 2 Convention Centre Place | South Wharf, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Melbourne
#7 Romantic Hotel in Melbourne
#13 Business Hotel in Melbourne
#18 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Melbourne South Wharf 5*
Number of rooms: 396
Official Description (provided by the hotel):
Hilton Melbourne South Wharf is located in the riverside South Wharf leisure precinct, on the banks of the Yarra River. Overlooking heritage sheds filled with dining and bar options and the Polly Woodside tall ship, the 396 bedroom hotel is a 10 minute walk to Etihad Stadium, the Melbourne Aquarium, Crown Entertainment Complex and Southbank. The free City Circle tram stops just across the river from the hotel, taking guests to the historic city centre, renowned Melbourne laneways and major tourist attractions. At the hotel, it is easy to indulge and relax, no matter what the occasion. With floor-to-ceiling windows offering spectacular views from every room, the Relaxation and Yarra Suites offer dramatic ambiance for a romantic getaway. The unique Two-Bedroom Suites are ideal for families or for longer stays. The expansive executive lounge features a riverside outdoor terrace on which to enjoy an aperitif at the end of a day's sightseeing, and complimentary breakfast. The hotel also offers in-room spa and massage services, a spacious complimentary Fitness Centre, upmarket Dock 37 Bar and Kitchen and casual Caffe Cino. The hotel offers guests the expertise of the Hilton brand, and the bold styling, intimate service and stylish boutique touches of an innovative, modern hotel - a perfect city getaway. ... more   less 
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Also Known As:
Hilton Melbourne South Wharf Hotel Melbourne

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