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“Great staff make for a pleasant stay” 5 of 5 bubbles
Review of Hilton Melbourne South Wharf

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Hilton Melbourne South Wharf
Ranked #19 of 157 Hotels in Melbourne
Certificate of Excellence
Adelaide, Australia
Level Contributor
144 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Great staff make for a pleasant stay”
5 of 5 bubbles Reviewed June 25, 2013

Everything was much as you might expect for a stay at a Hilton. What was most memorable for me however was the helpfulness and friendliness of staff from the moment I arrived and the concierge rushed to help with my case. Nothing seemed too much trouble from an early checking to a late checkout.

Room Tip: A high floor will give great views. Request the Yarra/city view but the other side is pretty good to...
See more room tips
  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gr_Taylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, June 26, 2013
Thank you for taking the time to write your review.

I was really happy to read you enjoyed your stay with us and my Team look after you well.


We look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,357 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (821)
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English first
Albury, Australia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed June 25, 2013

THE best Hotel in Melbourne. Hilton South Wharf has the combination of Best Staff, best location and best rooms. I stay all over Australia and do not feel more at home than anyhere else. Stay there once and i am sure you will return.

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Marc D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, June 27, 2013
Thank you for taking the time to write your review.
We really appreciate your positive feedback! Look forward to welcoming you back soon…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
1 review
4 of 5 bubbles Reviewed June 25, 2013

Great place to stay near the wharf area close to amazing places and restaurants. Nice modern suites and great service. Went for work had two days to stay the accommodation was perfect to my needs and locality.

Room Tip: Room with a river view.
See more room tips
  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jace15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, June 25, 2013
Thank you very much for your positive review
.
Glad you enjoyed your stay with us. We really value your support and loyalty.

Hope to see you soon…safe travel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
140 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed June 24, 2013

I stayed here for two nights in mid June.
The rooms were very well fitted out which made my stay very comfortable. The floor to ceiling glass windows provided great views across the city despite the 3C cold outside.
Nice to sip on a cocktail on the way to breakfast. Staff at th Neuvo 37 restarant are helpful and friendly.

  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank billeclass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, July 2, 2013
Thank you so much for taking the time to write your review.

We really value your comments and are delighted to hear that you enjoyed your stay with us.

Look forward to welcoming you back soon….
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
geelong vic
Level Contributor
78 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed June 24, 2013

Beautiful hotel, quiet different to any other....modern, chic, classy. 2 bdrm suite is perfect for family of 5. Beds are huge - super kings - so my 3 boys were fine to share 1 bed. We paid an extra $100 to have access to exec club which is well worth it for 5 of you. Exec club includes breakfast & cocktail hour from 6 where you can enjoy nibbles & drinks. Gorgeous roof top area showing magnificent views of melbourne - would be great on a sunny warm day.

Stayed June 2013, traveled with family
Helpful?
1 Thank Sallyhigg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, June 25, 2013
Thank you very much for your positive review.
Glad you and your family enjoyed your stay with us. We really value your support and loyalty.
Hope to see you soon…safe travel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed June 24, 2013

I stayed one night at the Hilton South Wharf recently. I found the staff to be very helpful and polite. I was lucky enough to be upgraded to a suite which was lovely with great views of Melbourne and the Yarra. My only small beef was the service at the restaurant for breakfast. I decided to go there instead of the club and regretted it. I stood in line for about 10-15 minutes waiting to be taken to a table. This despite the fact that there appeared to be an awful lot of empty tables. When we got there the table was dirty - I cut my losses and left. Other than this the rest of my stay was great. I loved the proximity to DFO and it was an easy walk into the city.

  • Stayed June 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank parrotheadgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, June 25, 2013
Thank you for taking the time to write your review.
I appreciate your rating and comments and have discussed them with my Team. I sincerely apologize for the inconvenience you experienced at breakfast. I will personally discuss this with our Food and Beverage Manager. I hope this does not affect your decision to stay with us in the future.
Safe travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed June 24, 2013

I stayed at the Hilton in may 2013 for one night. I was in a standard twin room. I enjoyed the stay, the rooms are very elegant and well appointed, and the bathrooms are well designed and aesthetically pleasing.

The bed dipped in the middle but I actually liked this (my sister in the other bed did not like it though) but the beds were incredibly plush and fluffy.

Only gripe is the tv took forever to change channels, and the heater needed a repair, which was done very promptly. Our room didnt have a good view, but my parents who stayed in another room had a gorgeous view but they also paid more. Also, my parents were granted a complimentary upgrade to the one bedroom suite and this room was absolutely stunning, but if course, much more expensive then my standard room.

Over all, very good hotel, had a good "feel" to it, and will stay there again when the need arises.

  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank intrepidtraveller46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, June 24, 2013
Thank you so much for your review.
I appreciate your rating and comments and have discussed them with my Team. Glad you and your family enjoyed your stay with us. I look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Melbourne South Wharf

Property: Hilton Melbourne South Wharf
Address: 2 Convention Centre Place | South Wharf, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Melbourne
#7 Romantic Hotel in Melbourne
#13 Business Hotel in Melbourne
#18 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Melbourne South Wharf 5*
Number of rooms: 396
Official Description (provided by the hotel):
Hilton Melbourne South Wharf is located in the riverside South Wharf leisure precinct, on the banks of the Yarra River. Overlooking heritage sheds filled with dining and bar options and the Polly Woodside tall ship, the 396 bedroom hotel is a 10 minute walk to Etihad Stadium, the Melbourne Aquarium, Crown Entertainment Complex and Southbank. The free City Circle tram stops just across the river from the hotel, taking guests to the historic city centre, renowned Melbourne laneways and major tourist attractions. At the hotel, it is easy to indulge and relax, no matter what the occasion. With floor-to-ceiling windows offering spectacular views from every room, the Relaxation and Yarra Suites offer dramatic ambiance for a romantic getaway. The unique Two-Bedroom Suites are ideal for families or for longer stays. The expansive executive lounge features a riverside outdoor terrace on which to enjoy an aperitif at the end of a day's sightseeing, and complimentary breakfast. The hotel also offers in-room spa and massage services, a spacious complimentary Fitness Centre, upmarket Dock 37 Bar and Kitchen and casual Caffe Cino. The hotel offers guests the expertise of the Hilton brand, and the bold styling, intimate service and stylish boutique touches of an innovative, modern hotel - a perfect city getaway. ... more   less 
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Also Known As:
Hilton Melbourne South Wharf Hotel Melbourne

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