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Pan Pacific Melbourne
Ranked #20 of 160 Hotels in Melbourne
Certificate of Excellence
Reviewed March 20, 2013

Love Hilton South Wharf, recently stayed there again for two nights in a two bedroomed apartment with access to lounge facilities and breakfast.
Modern clean ideally situated closely to Crown, restuarants and a short tram ride to the Albert Park Lake F1 track.
The Maclaren team and Lotus both use the hotel so it is great to spot some familiar faces.
Breakfast is a definate highlight not to mention the lounge access.
Highly recommended. Will be back!

Room Tip: Choose city view
  • Stayed: March 2013, traveled with friends
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Thank Jane J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded March 27, 2013

Thank you very much for the 10/10 review.

Glad you enjoyed your stay with us! We really value your support and loyalty.

Hope to see you soon…safe travel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,575 - 2,581 of 3,682 reviews

Reviewed March 20, 2013

Set on South wharf, this hotel is located very close to the dockland's business district. The hotel itself is very basic. Rooms are big and the bathrooms are large. Food is expensive and disappointed that Wifi access has to be purchased for the room, again at a high cost

  • Stayed: March 2013, traveled on business
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1  Thank 30CountryTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded March 27, 2013

Thank you so much for taking the time to write your review.

I am so pleased you enjoyed our service and facilities throughout your stay.

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Reviewed March 20, 2013

Stayed for one night on 24th February, we managed to get checked in early and were given a room on the 14th floor with stunning views along the river Yarra and all the restaurants, shops etc. We had an executive room which gave us access to the executive lounge which supplied nice nibbles and a good range of wines beers etc. A lighter breakfast is also included which we found ideal before setting out for the day. We also found a chocolate on our pillow on return and the nightime view from the huge picture window was simply fantastic. The reception does get very busy but the staff all act in a professional manner and assist wherever possible. They had a BBQ going on the Sunday afternoon outside one of the lounges and the hot dog with onions and mustard went down a treat!! Would gladly stay there for the view alone. They have gas units dotted along the embankment which give a great flame show on the hour in the evenings which look great viewed from the bedroom window. We were also treated to the sight of 5 air balloons taking to the skies at sunrise.

Room Tip: Ask for a city/river view on a high floor, you will not be disappointed
  • Stayed: February 2013, traveled with family
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1  Thank Graeme R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded March 27, 2013

Dear Reviewer,

Thank you so much for the 10/10 review. I am pleased to hear that you enjoyed your stay with us.

Hope to see you soon. Safe travels!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2013

Lovely rooms, great service and a short stroll to all the entertainment, restaurants, cafes and bars of Melbourne's South Bank district. This will make up for the limited options regarding restaurants within the complex itself.

Stayed: February 2013, traveled on business
Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded March 27, 2013

I really appreciate your review.

Thank you ever so much for sharing your positive experience with your fellow travelers. I’m glad you enjoyed your stay and our friendly staff looked after you well.

Hope to see you soon. Safe travels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2013

I have stayed at this hotel a few times now and I have never been disappointed. Reading through the reviews most have covered the best features, excellent Executive Lounge, a must for business travellers. Great Staff, friendly, courteous and very helpful. If you get the right room, the views are fantastic. Location wise it is in close proximity to all the amenities and nightlife, many great restaurants within walking distance.

Stayed: March 2013, traveled on business
Thank MalcolmTrigg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded March 27, 2013

Just wanted to thank you for your recent stay here at Hilton Melbourne South Wharf! So glad you were able to experience our warm Hilton hospitality and we look forward to seeing you soon.

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Reviewed March 16, 2013

If you are visiting Melbourne this hotel is situated right on the wharf with views right the way along. If you book an Executive room you will be invited into the Executive lounge which serves free breakfast, afternoon tea and cakes and then in the evening free drinks and canapes

Loved the comfortable beds and pillows. I found the hotel location perfect to get around the city.Our executive room was spacious and very clean.

The Hilton is a fantastic place to stay. The staff was excellent and the rooms very comfortable

Room Tip: Get an executive room - well worth the extra coins :)
  • Stayed: September 2012, traveled on business
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Thank Lana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded March 27, 2013

Just wanted to thank you for your recent stay here at Hilton Melbourne South Wharf! So glad you were able to experience our warm Hilton hospitality and we look forward to seeing you soon.

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Reviewed March 16, 2013

My husband and I stayed at this Hilton on the recommendation of a friend, so we knew it was away from the city centre, but by walking across the Yarra River you can access the free City Circle Tram which was great for getting round the city and sightseeing as well,( for shopping I recommend getting off the tram at Elizabeth Street and walking up to get to Collins St, Bourke St etc.)
If you are attending anything at the Exhibition or Convention Centres, the Hotel is right there and on the other side is the DFO shopping centre which has some very good outlets ie Tommy Hillfiger, Adidas, Nike and Country Road. We had an Executive Room with a lovely view over the river and enjoyed using the Executive lounge and its facilities, though it was very busy at times and could do with higher tables for eating, as the carpets were often dirty from crumbs being spilt on the way from the low tables to peoples mouths!! The reception desk in the lounge was often unattended, so some people had to find staff when they needed help. We gave up waiting for our luggage to be brought up to our room on arrival at lunchtime on Friday, after 40 minutes my husband went and collected it- this may simply have been because it was a holiday weekend so maybe there was a staff shortage or the hotel was just too busy. The room on the 13th floor was lovely with a big bathroom with bath, separate shower and toilet. The concierge Toby was very helpful with Restaurant recommendations, tell him the sort of food you would like and a price bracket and he comes up with good suggestions.( Do be warned many of the Melbourne restaurants are really overpriced, we have many friends who have commented that a lovely meal has been totally spoilt by the eye watering bill at the end of it). A swimming pool would be a nice addition to this lovely hotel, but we will certainly stay there again when returning to Melbourne.

Room Tip: Check room rates for stays of 2 or 3 nights as there are some good specials. The Executive room deal...
  • Stayed: March 2013, traveled as a couple
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1  Thank Bear101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded March 27, 2013

Dear Reviewer,

I really appreciate the time you have taken to write this very detailed review. I have discussed all your comments with my Senior Management Team.

Thank you so much for your constructive feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Melbourne

Address: 2 Convention Centre Place | South Wharf, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Melbourne
#7 Romantic Hotel in Melbourne
#13 Business Hotel in Melbourne
#19 Luxury Hotel in Melbourne
Price Range: $149 - $415 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pan Pacific Melbourne 4*
Number of rooms: 396
Official Description (provided by the hotel):
Pan Pacific Melbourne will feature 396 rooms and suites, with floor to ceiling windows that offer panoramic views of the Yarra River, Port Phillip Bay and city, complete with thoughtfully appointed amenities and modern furnishings. Guests will be able to choose from two dining outlets, an all-day-dining restaurant and bar which offers international cuisine and a nightcap in the evening, or a more relaxed cafe setting for a light meal or quick coffee. Refresh your senses at the end of a long day with our wellness facilities, including a well-equipped 24-hour fitness centre. With over 400 square metres of versatile meeting space and its proximity to the Melbourne Convention and Exhibition Centre, Pan Pacific Melbourne will be an ideal base for both business and leisure travellers. ... more   less 
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Also Known As:
Hilton Melbourne South Wharf Hotel Melbourne

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