Spent one night here over a weekend in August. It was my first visit to the Hilton, and although general aspects of the hotel experience was excellent, I felt underwhelmed by little things that matter when it comes to 5-star hotels.
I arrived at 5.30pm, and found the reception too busy downstairs, so I headed straight up to the executive lounge. The desk was unattended, but served quite immediately when a staff member noticed us waiting at the desk. Check-in was swift and efficient. However I had no idea about this hotel as I was staying there for the first time. Given we booked the executive room, the staff member welcomed us to come back to enjoy the evening canapes. However there was no further explanation about the entitlements with executive lounge access i.e. breakfast hours, opening hours. In addition, when we arrived we found a great addition of 2 massage therapists performing seated massage. However we had no idea about how it works, and it would have been nice if some sort of signage or explanation whether it be printed or verbal would be appreciated.
Whilst it was nice to have the massage service there, but I found little personal benefit out of the massage per say, and would say I would not do it again eventhough it was free. I suppose I understand that it was not set up to be a remedial/therapeutic service, but it is a catch 22 if the clients do not find enjoyment out of it, what's the point?
I enjoyed the bathroom amenities and quality of the beddings including linen and pillows. The breakfast spread was excellent, although it was a bit difficult finding our way there, and I think it would have been nice to have some directions in place, or perhaps a print-out in the room to direct your guests to the breakfast area. I looked through the hotel information compendium, there was no information on hours of service for executive lounge and similarly no information on where the hotel breakfast buffet was served. When I called MAGIC, the girl said that the restaurant is in the lobby, but I found it not quite the lobby proper.
I really liked the location of this hotel in relation to the convention centre, and DFO shopping centre. Otherwise, without a car, trams are a 10 minute walk away. Check-out was also professional but there was slight lack in warmth and courtesy and it would have been nice to ask your clients if they enjoyed their stay. Concierge was helpful and excellent.
Overall, I did enjoy my stay, but little things do matter to me, as a frequent hotel traveller, and I feel that Hilton South Wharf fell short of that great experience.
Tip: Carpark in DFO just adjacent costs $28 for 24 hour period. Hotel stamp reduces cost of parking to $20, and shopping in DFO reduces the parking fee down to $6 for 24 hour period.
- Official Description (provided by the hotel):
- Pan Pacific Melbourne will feature 396 rooms and suites, with floor to ceiling windows that offer panoramic views of the Yarra River, Port Phillip Bay and city, complete with thoughtfully appointed amenities and modern furnishings. Guests will be able to choose from two dining outlets, an all-day-dining restaurant and bar which offers international cuisine and a nightcap in the evening, or a more relaxed cafe setting for a light meal or quick coffee. Refresh your senses at the end of a long day with our wellness facilities, including a well-equipped 24-hour fitness centre. With over 400 square metres of versatile meeting space and its proximity to the Melbourne Convention and Exhibition Centre, Pan Pacific Melbourne will be an ideal base for both business and leisure travellers. ... more less
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- Also Known As:
- Hilton Melbourne South Wharf Hotel Melbourne