Stayed at this hotel in September 2012 as part of our honeymoon to Australia. It was my wife's birthday during our stay here. I had ordered a cake for her in advance (several months). On the day of her birthday we had gone out at midday and returned about 9.30pm. When we got back to the room the cake wasn't there, we had no message either to let us know where the cake was. Went down to the front desk and complained. The first person I spoke to was extremely rude and did not apologise for the lack of communication. I asked to speak to the duty manager, Celeste, whom to her credit was extremely apologetic and helpful. We did get upgraded the next night but this whole experience spoilt my stay here. Otherwise it is a very nice hotel. The only downsides are a lack of swimming pool and the walk to the city centre which takes about 15 minutes. We also had a mix up on the final day in that the bell men did not order us the right bus to the airport and so we had to get a taxi to the station which cost us extra expense. Some of the staff here need customer service training!
- Official Description (provided by the hotel):
- Hilton Melbourne South Wharf is located in the riverside South Wharf leisure precinct, on the banks of the Yarra River. Overlooking heritage sheds filled with dining and bar options and the Polly Woodside tall ship, the 396 bedroom hotel is a 10 minute walk to Etihad Stadium, the Melbourne Aquarium, Crown Entertainment Complex and Southbank. The free City Circle tram stops just across the river from the hotel, taking guests to the historic city centre, renowned Melbourne laneways and major tourist attractions. At the hotel, it is easy to indulge and relax, no matter what the occasion. With floor-to-ceiling windows offering spectacular views from every room, the Relaxation and Yarra Suites offer dramatic ambiance for a romantic getaway. The unique Two-Bedroom Suites are ideal for families or for longer stays. The expansive executive lounge features a riverside outdoor terrace on which to enjoy an aperitif at the end of a day's sightseeing, and complimentary breakfast. The hotel also offers in-room spa and massage services, a spacious complimentary Fitness Centre, upmarket Dock 37 Bar and Kitchen and casual Caffe Cino. The hotel offers guests the expertise of the Hilton brand, and the bold styling, intimate service and stylish boutique touches of an innovative, modern hotel - a perfect city getaway. ... more less
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- Also Known As:
- Hilton Melbourne South Wharf Hotel Melbourne