From check-in right through to when I left, the Hilton staff were helpful and very service-oriented - more so than most Australian hotels (and the Australian hospitality industry generally).
I arrived earlier than the 3pm check-in time, but it wasn't an issue. The guy on reception was very friendly yet efficient, and I even got upgraded (that never happens to me) to an Executive room with access to the Executive Lounge. So, things started very well.
The room was very comfortable. The carpet was really plush, the furnishings were elegant, and the bed was very comfortable. Well-stocked mini-bar, with prices as expected. I had a couple of Boag's and they didn't break the bank. 24-hour room service gets a big tick, however I would've liked to have seen a slightly bigger range. But it was still pretty good, and enjoyed while watching in-house movies.
The bathroom was great. Separate bath and shower, marble, and the best toiletries I've found to date in a hotel. They were so great I called up to ask if I could purchase them (the brand is Peter Thomas Roth and you can buy some of the items at Kit Cosmetics).
The window was the entire side of the room: floor to ceiling, wall to wall. It afforded great views down the Yarra, across to the city and the Crown complex. At night, it was great. The black-out curtain was very convenient in the morning - the sun comes straight in!
Executive Lounge access is very handy, and there's a great deck - when the weather is nice (and on one day, it was beautiful), it was really nice to sit out there with a drink. Free wifi, afternoon tea, pre-dinner canapes and drinks, and breakfast can all be enjoyed in here.
The buffet breakfast in the restaurant was a bit hit and miss - I've enjoyed the Hyatt and Stamford buffets slightly more. However, the service was A plus, and for me that's the most important thing.
When I booked, I wondered whether the location would be a problem. It turned out to be a positive, as it allowed me to explore an area I wasn't all that familiar with. Being next door to DFO was handy, and it was great to stroll by the river down to Crown.
I really enjoyed my stay, and highly recommend it for any type of stay. I'm looking forward to coming back with my husband!
- Official Description (provided by the hotel):
- Hilton Melbourne South Wharf is located in the riverside South Wharf leisure precinct, on the banks of the Yarra River. Overlooking heritage sheds filled with dining and bar options and the Polly Woodside tall ship, the 396 bedroom hotel is a 10 minute walk to Etihad Stadium, the Melbourne Aquarium, Crown Entertainment Complex and Southbank. The free City Circle tram stops just across the river from the hotel, taking guests to the historic city centre, renowned Melbourne laneways and major tourist attractions. At the hotel, it is easy to indulge and relax, no matter what the occasion. With floor-to-ceiling windows offering spectacular views from every room, the Relaxation and Yarra Suites offer dramatic ambiance for a romantic getaway. The unique Two-Bedroom Suites are ideal for families or for longer stays. The expansive executive lounge features a riverside outdoor terrace on which to enjoy an aperitif at the end of a day's sightseeing, and complimentary breakfast. The hotel also offers in-room spa and massage services, a spacious complimentary Fitness Centre, upmarket Dock 37 Bar and Kitchen and casual Caffe Cino. The hotel offers guests the expertise of the Hilton brand, and the bold styling, intimate service and stylish boutique touches of an innovative, modern hotel - a perfect city getaway. ... more less
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- Also Known As:
- Hilton Melbourne South Wharf Hotel Melbourne