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Reviews (1,161)
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Reviewed October 11, 2017

Wonderful central location. The room was comfortable and clean, good bed, but the furniture was heavily scratched, carpet lifting along bathroom door and hand basin badly crazed. Not quite what you expect from 4 stars. The other weird thing was the restaurant. Good Asian food, but the "Bar" hardly deserves the name - couldn't do a G&T!

Room Tip: Non of the rooms have a view except of a brick wall.
  • Stayed: October 2017, traveled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank Anne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Causeway-Melbourne, Guest Services at Causeway 353 Hotel, responded to this reviewResponded October 11, 2017

Dear Anne R,

Thank you for taking the time to share a review on your recent stay with us. It is great to hear that you found your room to be clean and comfortable as you made the most of our central location in relation to all that Melbourne has to offer.

Please rest assured that your constructive comments in regard to the condition of some elements of your room have been shared with management and highlighted to the maintenance department as we constantly look at ways of further enhancing the guest experience in to the future. I will also be sure to share your feedback with the bar who are continuing to develop their offering!

I hope we may have the opportunity to welcome you back again on your next stay in Melbourne.

Kind regards,

Sam Tobin
Guest Services
Causeway Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2017 via mobile

Recently had a few days with my daughter in Melbourne was booked in here by a travel agent wasn’t so sure about it when I looked it up, but was really pleased with this place.
Great location , clean, modern rooms, no nonsense check in/out and everything at your doorstep.

Big fan of the block out curtains and super quiet rooms, would def return and recommend.

Stayed: October 2017, traveled with family
1  Thank Karen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Causeway-Melbourne, Guest Services at Causeway 353 Hotel, responded to this reviewResponded October 8, 2017

Dear Karen F,

Thank you for taking the time to share a review on your recent stay with us. It is great to hear that you found your room to be clean, quiet and modern as you made the most of our central location in relation to all that Melbourne has to offer. I will be sure to pass on your kind words to the staff who will no doubt be proud to have their hard work recognised.

We appreciate your recommendation and hope to have the opportunity to welcome you back again soon!

Kind regards,

Sam Tobin
Guest Services
Causeway Hotels

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Reviewed September 22, 2017

I have stayed here twice in recent weeks. The rooms were quiet, clean and fresh. The beds were very comfortable and the bathrooms well fitted out. Hotel staff were friendly and helpful, offering to hold my luggage for the day upon checking out.

Room Tip: With each on-line booking I was able to select a room with breakfast included in the price.
  • Stayed: September 2017, traveled solo
    • Value
    • Sleep Quality
    • Service
1  Thank annecd1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Causeway-Melbourne, Guest Services at Causeway 353 Hotel, responded to this reviewResponded September 24, 2017

Dear Annecd1959,

Thank you for taking the time to share a review on your recent two stays with us. I am delighted to hear that you found your rooms to be quiet, clean and fresh; and your bed to be so comfortable. I am also pleased that you made the most of our convenient location; and I will be sure to share your feedback with the staff who will be thrilled to have their hard work recognised.

We appreciate your recommendation and look forward to welcoming you back again soon!

Kind regards,

Sam Tobin
Guest Services
Causeway Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2017

Good sized clean rooms, there was no views to talk of from any of the windows, the breakfast was awful, don't pay for it and use one of the fabulous cafes right outside the main door of the hotel it was ok for a very short trip.

  • Stayed: August 2017, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Padraig1888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Causeway-Melbourne, Guest Services at Causeway 353 Hotel, responded to this reviewResponded September 4, 2017

Dear Padraig1888,

Thank you for taking the time to share a review on your recent stay with us. While I am pleased that you found your room to be well sized and clean; it is disappointing that we were not able to reach your expectations in all areas on this occasion.

Our hotel is located centrally within the heart of the city with surrounding tall buildings that can impact on the outlook from some rooms. Please accept our apologies for any inconvenience this may have caused. Please rest assured that your feedback regarding the breakfast has been taken on board and shared with the food and beverage department.

I hope we may have the opportunity to welcome you back again in the future.

Kind regards,

Sam Tobin
Guest Services
Causeway Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2017 via mobile

The hotel is in a great location in the middle of everything. Very short walk to St Paul's Cathedral and Federation Square. They have a little continental breakfast that you can purchase or you can go next door to the wonderful little bagel place (which also has great coffee).

Our flight landed way earlier than check in and the front desk let us situate ourselves and then held our bags for us so we could go for a run along the Yarra river and sight see.

I'll come back again the next time I'm in Melbourne.

Stayed: April 2017, traveled as a couple
1  Thank jac797
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Causeway-Melbourne, Guest Services at Causeway 353 Hotel, responded to this reviewResponded August 31, 2017

Dear Jac797,

Thank you for taking the time to share a review on your recent stay with us. It is fantastic to hear that you found our hotel to feel so safe, and well located in relation to all that Melbourne has to offer. I will be sure to pass on your kind words to the staff who will no doubt be thrilled to receive recognition for their hard work.

I am delighted that you plan to stay with us again on your next visit to Melbourne and I speak for all of us here when I say we look forward to welcoming you back again soon.

Kind regards,

Sam Tobin
Guest Services
Causeway Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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