We recently spent 11 nights staying here.
Upon arrival service was great. We asked for a few extra things to be delivered to the room and every time we had to follow this up with the exception of our last morning when we asked for tea bags and they were delivered.
They give you the option to have the room serviced or not in a Sunday which was nice. We said we would be happy for no service however would be out early Monday so maybe housekeeping could go in and get ours done and out of the way. I could tell by the attitude of the young man that that message would not get passed on. It didn't...
Housekeeping were very hit and miss; sometimes we would get all the towels replaced and then sometimes they would replace half...so we would have to ask for what wasn't replaced.
Bed was sometimes made and sometimes not (not a big deal however no continuity).
Shower was not well built. Water flowed into the bathroom everytime you had a shower.
Food from the on-site restaurants - wonderful. Breakfast was lovely and we did room service a couple of nights and food was of a very good standard.
In saying all the above, it did not deter us from a lovely stay and the bulk of the front desk team were lovely and helpful.
Location is great with all the trams going passed; very easy to get around wherever you are heading. Also with Albert Park on the other side.
We would definitely stay here again...I rated this Very Good because of the service re housekeeping and front desk (ex-hotelier here) however overall it is a lovely location, very quiet and a few 'tweaks' on the service would boost this to an Excellent from me.
- Official Description (provided by the hotel):
- The apartment hotel is suited on the southern end of St Kilda Road across from Wesley College and walking distance to Albert Park Lake and Alfred Hospital. It combines the old world charm of a restored heritage listed mansion with a modern contemporary apartment wing. Guests have a choice of standard rooms and self contained one, two and three bedroom apartments. ... more less
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- Also Known As:
- Seasons Heritage Melbourne Hotel Melbourne