I am incensed by the experience I had at this hotel. I booked for 7 days and was asked to pay upfront on arrival. I had booked through bookings.com. I approached the woman at the hotel on the day after my arrival and told her I wished to change my plans and wished to leave on the Saturday (3 days away) The woman said I would have to cancel through booking.com or she would lose the fee she paid for each night. I asked about contacting them but was given no help. Although the hotel has internet its only available in the foyer and with your own laptop. I tried to find an email address for the booking company but couldn't. I had to phone them in the UK. I was at a conference for two days and I had no opportunity to phone until the Friday night. In the meantime we had agreed that if someone came in for a room she could let mine and also that she could put it on the internet as available. However these regular conversations with the woman indicated she was more concerned about getting someone else in than how I could resolve the situation. I was given to understand that if bookings.com agreed I was able to have my money refunded. Bookings.com were happy to cancel and refund but needed to check with the hotel. When they did they were told that the hotel needed 72 hours notice from bookings.com. This of course meant that I was unable to cancel. As soon as I tried to have a conversation about this and point out I had let her know 72 hours before the woman raised her voice and talked over me. She was also very rude.
I have travelled all over the world and generally I find that hotels factor in the changing requirements of tourists and I have not had trouble with changing plans. At this hotel I felt as if I was there for the hotel's benefit than the othe way around. I was also trapped by the upfront payment which I note on this site is not an unusual experience for guests at this hotel. There is no attempt at servfice - just the basic minimum at the least cost to the owners.I noted that the rooms were described as small and they were. They were clean and had most things in them. The walls are however paper thin and noisy guests can keep you awake as can showers at all times of the day and night. I would not like to be caught in a fire there as there was no way out except the stairs - the windows are glass bricks. The breakfast is basic to say the least and although the booking form asked for dietary preferences the hotel does not supply anything other than breakfasat cereal and toast. Apparently even a boiled egg would require a licence and other food is too perishable!
I would stronglyt recommend against this hotel
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Booking.com, Agoda, TripOnline SA, Hotwire, Cancelon, Cheap Tickets, Evoline ltd and HotelQuickly so you can book your Harrington's 102 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Harrington`s 102 Hotel Hobart
- Harringtons 102 Hobart
- Harringtons 102 Hotel Hobart
- Harrington's 102 Hobart, Tasmania