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“Nice building and room but expected a more personal service”
Review of Amberley House

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Amberley House
Ranked #17 of 28 Hobart B&B and Inns
Canberra, Australia
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Nice building and room but expected a more personal service”
Reviewed December 28, 2012

This is an old house which has been nicely decorated and well presented, if you like old fashioned charm (which we do). I was phoned a couple of days prior to our stay and asked to provide my email address so that an email with arrival information could be sent, which duly arrived, including a passcode for the front door which I thought was a little strange.

As it turns out there is no reception at this B&B so we let ourselves in and retrieved our room key from a box inside the door and showed ourselves up to our room. We found a sheet in the hallway where you could write your breakfast choice for the following morning.

The breakfast room is lovely, with a big dining room table which is a lovely idea, the only problem is that it doesn't actually fit all the guests around it, so if it's fully booked, as it was when we stayed, you might have to wait a little while to be able to sit down. The booklet in our room explained that this was because the proprietors felt it's important for guests to have a place to relax, rather than a room full of tables. I understand this viewpoint but if left up to me, I would rather have a room full of tables, especially as in a city like Hobart you're unlikely to be spending much time at your accommodation. I appreciate the idea but I would give this a rethink.

Breakfast was fine, there were three choices - bacon and eggs, continental or pancakes. Unfortunately we had an early flight home our second morning, so missed musical chairs in the dining room, but what was disappointing was that despite asking a member of staff and writing it on the sheet, our ordered breakfast of fruit and cereal never arrived in our room as discussed and we left hungry. We also left without seeing a single soul and so left our key in the same box we found it in - lucky for them we paid in advance or else I'm not sure how (or if) we would have been able to pay.

The room itself was very spacious and clean, although, being an old house I guess, it was a bit noisy at night, and light could be seen through the doorway all night - which probably wouldn't bother everyone and it's only a slight criticism.

Having said all this, it is a beautiful building, in a quiet but convenient location. But I think for $250 per night, I would expect better service than was offered. Not being greeted by a member of staff or seeing one on departure makes you feel unwelcome, which I don't think is reflective of the staff at breakfast who were friendly and attentive - so I would suggest a couple of little changes and the experience would be much better.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedAwnings, General Manager at Amberley House, responded to this review, March 12, 2013
Thank you for your feedback regarding your stay at Amberley House. We are the new operators and took over the property in December 2012. We are very excited to have Amberley House join Red Awnings as a sister property to Gattonside Heritage Accommodation.

We really appreciate your comments - it's great for us to get this information as it helps us to improve our product and service. We are currently undergoing a bit of a facelift and have painted the exterior and interior and our next project is replacing the TV's.

The table in the breakfast room is a lovely antique dining table. We can fit 12 guests around it and with another table of 2 recently added our guests are all accommodated for. During these lovely warm summer months some guests have opted to have breakfast on the verandah or on the back patio.

In regards to your comments about having someone to greet you and see you off - we absolutely agree. We have staff at the house from breakfast through to mid to late afternoon. All other times if we are not at Amberley House we are at one of our other properties and just a phone call

Thank you again for your feedback, and we hope to welcome you back to Amberley House.

Kind regards,

Kat Little and the Red Awnings Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Amberley House

Property: Amberley House
Address: 391 Sandy Bay Rd, Hobart, Tasmania 7005, Australia
Location: Australia > Tasmania > Greater Hobart > Hobart
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
Ranked #17 of 28 B&Bs / Inns in Hobart
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Amberley House 3.5*
Number of rooms: 8
Official Description (provided by the hotel):
Amberley House, a Red Awnings Boutique Hotels and Apartments Property. Amberley House is a beautifully restored 1890's Mansion, located in Sandy bay, directly opposite Wrest Point Casino and the Royal Yacht Club of Tasmania, as well as the Tasmanian Entertainment and Convention Centre. Amberley House offers Classic Suites, Spa Suites, Family Suites and Amberley House One Bedroom Self-Contained Apartment. Suites have either Mountain views or views over the river Derwent. All rooms are beautifully presented with en-suite, mini bar, tea, coffee and TV. The Property provides off-street parking, Complimentary Guest Wi-Fi, Guest lounge with complimentary Port and Chocolates each evening and a beautiful European Continental breakfast is served each morning in the light, bright guest dining room. Boasting views to the harbour and Mt Wellington, the guest lounge has an abundance of CDs, books and magazines for enjoyment. A stay at Amberley House is an integral part of the Hobart experience. A lovely half hour wander through Battery Point will get you to Salamanca Place, where every Saturday Tasmania's best open air markets take place. ... more   less 
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Also Known As:
Amberley House Hobart, Tasmania

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